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FALL 2017

Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.

Question:- 1.  Define Enterprise Resource Planning (ERP). Briefly explain the major benefits of an ERP system.

Answer: ERP is an acronym for Enterprise Resource Planning. Enterprise Resource Planning  (ERP) software applications help businesses to manage and connect information from all core areas of the organization with the aim of improving effective decision making. ERP software solutions promote visibility throughout the entire organization, allowing decision makers to improve business operations such as; inventory management, accounting, order management, human resources, supply chain,  product lifecycle, customer relationship management (

Question:- 2.  Write short notes on the following:

a. Decision Support System (DSS) 
Answer: A decision support system (DSS) is a computer program application that analyzes business data and presents it so that users can make business decisions more easily. It is an "informational application" (to distinguish it from an "operational application" that collects the data in the course of normal business operation).Typical information that a

b. Executive Information System (EIS) 
Answer: An executive information system (EIS) is a decision support system (DSS) used to assist senior executives in the decision-making process. It does this by providing easy access to important data needed to achieve strategic goals in an

c. Customer Relationship Management (CRM) 
Answer: Customer relationship management (CRM) refers to the principles, practices and guidelines that an organization follows when interacting with its customers. From the organization's point of view, this entire

d. Management Information System (MIS)  
Answer: MIS is the use of information technology, people, and business processes to record, store and process data to produce information that decision makers can use to make day to day decisions.

MIS is the acronym for Management Information Systems. In a nutshell, MIS is a collection of systems, hardware, procedures and people

Question:- 3.  Explain the different phases of an ERP implementation life cycle.

Answer: ERP Implementation Life Cycle is the process of implementation of the enterprise resource planning in any organization. It involves many steps and stages right from the start, planning for project implementation, analysis, design, implementation, transition and operations. ERP implementation lifecycle highlights the different phases of implementing an ERP system. It starts from the projection of the ideal ERP package that is suitable for the company. The steps involved in the life cycle of the ERP implementation are:

Question:- 4.  Explain the role of manufacturing and production planning module of an ERP system. Briefly explain the sub-modules of the manufacturing module.   

Answer: Manufacturing Execution
1.       Improve manufacturing execution, asset usage, and decision making with real-time insight into production KPIs.
2.       Reduce work in process and ensure shorter, more predictable cycle times
3.       Build and maintain complete as-built records and manage exceptions
4.       Address non-conformance with integrated

Question:- 5.  Explain the role of ERP in sales and distribution.   Briefly explain the sub-modules of the sales and distribution module.  
Answer: Role of ERP in Sales:  Nowadays, there are more and more enterprises use Enterprise Resource Planning (ERP) to manage their companies, from small manufacturing companies, e-commerce companies to logistics companies. Although many companies chose ERP system, the ratio of the success was rarely. In this paper, the author analysis some factors which influence the implementation of self-developing ERP system, and provides

Question:- 6.  Define the role of vendors and consultants in ERP implementation.

Answer: The Need for ERP Software

When companies started to computerize their operations, they would frequently purchase different applications for each of their departments. Production departments would purchase computerized manufacturing packages, warehouse managers would purchase inventory management software and the accounting department would purchase an accounts

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