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Sales Management

December 2022 Examination

 

 

1. Pharmaceutical salespeople are known to be given aggressive sales quotas and targets. Sales quota and target setting have 4 methodologies namely sales volume target/quota, activity target/ quota, profit target/quota, and expenses/target quota. From your understanding of the pharma industry, what kind of sales target/quota methodology would you use for the pharma sales team and why? (10 Marks)

Ans 1.

Introduction:

An individual supplier's or a team's financial goal that they should meet by the quit of a predetermined time frame, commonly one month or one zone, is called a sales quota. Sales control sets quotas, and while they're met, the salesperson typically gets a performance incentive. Sales managers usually set a timeframe for groups of male or female salespeople to finish those objectives. Moreover, they are frequently time-sensitive and scheduled to be completed month-to-month, quarterly, or annual. There are numerous techniques to degree an income quota. This may be as popular as the wide variety of latest clients, and so on., or as particular as devices sold. They are typically quantified more widely regarding profits, income, or sales activity. A sales quota is often selected through income management to maximize the income effort.

Concept of sales Quota:

The concept of the quota dimension is extensive. Smaller organizations that offer a single object at a fixed price often set quotas for how many devices a salesperson must promote each month. Here are the top five categories of quotas:

 

 

2. Sales forecasting is one of the most important tools for any large organization to meet its revenue estimates. Popular forecasting tools are a jury of executive opinion, a poll of sales force opinion, projection of past sales, time series analysis, and exponential smoothing. What method would you recommend for startup organizations and why? (10 Marks)

Ans 2.

Introduction:

An income forecast evaluates the variety of sales an enterprise can predict during the plan period. An income forecast is extra than just an estimate of future sales. It is the technique of coordinating marketing initiatives with opportunities. Calculating a company's market proportion in a given destiny is called income forecasting. Income forecasting, consequently, shows the likely quantity of sales. The relevant data and accurate inferences are essential components of correct income forecasting. Overestimating income could bring about spending money that you won't recover. You can have insufficient stock for the upcoming month if you underestimate sales. For a start-up, it could be tough to find the internal time and sources essential to deal with higher-order quantities. This could be particularly apparent throughout periods of excessive sales. The main problem is the inability

 

3. Wipro is an Indian multinational with its headquarters based in Bangalore. It has total revenue of $9 Billion with a net income of $1.4 Billion across all its business units which has both information technology and FMCG (Fast Moving consumer goods) products. Based on the success of local laptop brands in the Indian marketplace like HCL, Wipro would like to re-enter the laptop segment in India.

Laptops as a product category fall in both the B2B (Business to Business) as well as B2C (Business to consumer) segments.

As the Vice President of Sales for Wipro laptops, you are required to come out with a sales management strategy covering sales methodology and budgeting:

a. Out of the 5 theories of buying namely AIDAS, Buying Formula theory, Behavioral equation theory SPIN, and Right set of circumstances theory, which would be used by you to build a sales methodology for Wipro laptops? Please justify your choice of methodology (5 Marks)

Ans 3a.

Introduction:

Behavioral scientists and marketing teachers conducted much research to determine whether selling is an art or science, and several hypotheses have been produced to explain the customer-seller buying system. Based on several theories, it is viable to view the method of persuasion from four different perspectives.

Concept and application:

 

 

b. Out of the top-down and bottom-up methodology for setting budgets which of them would be used by you for the Wipro laptops division and why? (5 Marks)

Ans 3b.

Introduction:

A sales price range is the estimated variety of devices and capability income a company expects to sell over a particular length. Corporations typically degree this on a monthly, quarterly, or annual basis. While forecasting a sales price range, groups do not forget variables, including past sales trends, rival activity, and current or predicted financial situations.

Concept and application:

There are many strategies to manipulate a company’s budget, but maximum fall into one of two classes: either the usage of a bottom-

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Service Marketing - NMIMS University MBA Solved Assignments Latest

 

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Service Marketing

December 2022 Examination

 

1. You are the owner of a retail chain. You currently have a consumer durables, groceries, and private label clothing range for kids, men, and women. The quality you offer is fantastic. You have more than eighty percent repeat customers. Most of the customer surveys that you have conducted with market research agencies have pointed out this unique feature of your store. You have successfully operated your business in Delhi. You now intend to go online. How will you promote your online brand?

Ans 1.

Introduction

 

For numerous individuals, for new ecommerce businessmen or businesswomen, it is essential to understand that building a reliable ecommerce website is a unique part of the formula. The various parts is marketing your retail store to boost deals. A retailer or website independently is not adequate to produce your initial deal. It would be best if you made a technique to use numerous digital marketing methods like SEO, Social media marketing, content marketing, and pay-per-click to reach your possible customers. Once you complete that, the list below step is to convince them that your products and services can satisfy their needs and that they can trust your website to complete a purchasing action. Structure important content that speaks with your audience produces confidence and curiosity in your hallmark. Plus, there's constantly the opportunity that you’re content can get viral.

 

2. The entrepreneurial bug has bitten you and food business is in your mind. There are numerous challenges, however. What are the challenges you anticipate coming your way while designing your service offering?

Ans 2.

Introduction

Consumer service is usually disregarded yet inevitably one of the crucial facets of a business. Generally, it is mentioned that good consumer service is one of the ideal marketing. And every service must intend to succeed at their consumer service. It is simpler said than completed. Customer support is a favorably challenging, enthusiastic, and at times extremely discouraging job. This article examines the top consumer service obstacles and how to overcome them. Allow's jump straight into it. Eventually,

 

 

 

3. Blazers academy is a coaching academy, that provides training, coaching, and

counseling services for students. Their primary revenue source is from the coaching they do for medical and JEE. Established a decade ago, it is now a well-known brand but faces severe competition from the crowded market in the coaching space. Two major challenges are coming your way. First, the brand is taking a hit online. There are a lot of negative reviews about the brand and the second challenge that you are facing is with the rising number of students, your back-end servicing of the customer, and student problems have been poor. It is clearly visible from the verbatim feedback given by the stakeholders.

 

a. How will you build your service brand?

Ans 3a.

Introduction

 

Concerning brand formation, customer service is frequently the last and most-ignored part of the secret. This is a significant error-- and a strongly disregarded possibility. Lining up customer service and your hallmark is a necessary but under-used approach to attract and maintain customers, identify business, and raise brand loyalty. Accomplished right, it can finish an endurable affordable advantage. We have observed six methods to utilize customer service to sustain brand uniqueness. These

 

b. How will you deal with your complaining customers?

Ans 3b.

Introduction

 

Customers wish to know somebody is listening and are recognized and hoping you agree to care for the problem to their complete satisfaction. No subject what the circumstances are, when a customer brings an objection to your focus, even if they do it in a less-than-desirable way, be grateful. The old saying goes, "We can not fix it if we don't recognize it's harmed." We should identify that improper handling of a consumer complaint can be pricey for the company.

 

Concept and application

1.      Stay calm. When a customer presents you

 

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Market Research - NMIMS University MBA Solved Assignments Latest

 

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Market Research

December 2022 Examination

 

1. Apple is developing an automatic driving car and wants to understand the target market fit for the same. Using techniques of new product development elaborate on the steps that Apple must follow in the research and development. (10 Marks)

Ans 1.

Introduction

Even though there are too many consumer goods on the market, establishing and launching new product technologies is still a common objective for both new and recognized organizations. Products that can meet demand and supply customers with a service to their troubles or something they need have to be developed by companies. Market research and the production of suitable products that are made to interact with customers are linked. Services obtain a competitive advantage with product growth, which additionally assists in establishing how to cost products effectively, how to generate them cost-effectively, and how to fill upmarket gaps through a reliable product lifecycle. When establishing a product, companies must conduct market research to recognize possible opportunities and decrease the active threats. As shown in the layout over, each stage of a product's

 

 

 

2. As a market analyst at Kantar, you have been assigned a client from FMCG industry. The client faces a continuous decline in the sale. Which methods of data collection would be appropriate for identifying the issues related to the decline in sales? Justify the arguments. Develop a market research process to understand the reasons for the same. (10 Marks)

Ans 2.

Introduction

Consumer goods that are readily available and economical are always targets for businesses. Products that sell rapidly, are moderately priced, and are popular are described as FMCG, also referred to as consumer packaged products. Since clients utilize them routinely, these things are fast-moving since they rapidly leave a shop or supermarket. The FMCG market, worth numerous dollars, is creative and imaginative. Lots of people make use of FMCG items daily. You can quickly identify with the sector as a staff member. If you want a job setting that encourages creative thinking and sharing of suggestions, consider working for an FMCG firm. Because such a broad array of items are readily available to clients frequently, the sector must keep up with demand and constantly create new item concepts. Because FMCGs usually cost less than other items on the marketplace, they consume a smaller section of consumers' income. The time between buying and using the item is rapid,

 

 

3. Metaverse is the new virtual world, people are looking at. Several business organizations are trying to be a part of Metaverse. For example, Airtel Partynite is a metaverse platform where visitors can experience the metaverse and watch online favorite shows. You have to conduct research for Airtel to resolve two business problems:

a. Design the methodology of the data collection by enlisting the characteristics of the respondents, the type of sampling employed, and the research type with proper justification. (5 Marks)

Ans 3a.

Introduction

Lifelong learning is becoming increasingly crucial as our society relocates far from manufacturing facility jobs. We now include technology and data in our work processes. Educators are under more pressure than ever due to this adjustment. The methods vary from uncomplicated and typical strategies, like in-person interviews, to more sophisticated data collection and analysis techniques.

Concept and applications

Data collection for marketing research is a comprehensive treatment in which a researcher conducts an organized search for all

 

 

b. Identify the type of content watched by users on the platform. Develop a research questionnaire to get insights on the same from users. (5 Marks)

Ans 3b.

Introduction

In the Metaverse, Avatars are utilized by community participants to represent themselves, communicate with each other, and practically increase the community. Digital money can buy numerous items in the Metaverse, including clothes, computer game tools, guards, and more. Customers can take a trip via the Metaverse for fun without an objective by using a virtual reality headset and controllers.

 

Concept and applications

A science fiction author, Neal Stephenson coined the term "metaverse" in his 1992 novel Snow Accident. It's a term that describes a shared virtual space where individuals can engage with AI-powered, computer-generated content and

 

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RESEARCH METHODOLOGY - NMIMS University MBA Solved Assignments Latest

 

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RESEARCH METHODOLOGY

December 2022 Examination

 

 

 

1. Develop a sample research proposal to  represent the various steps of hypothetico- deductive method.  (10 Marks)

Ans 1.

Introduction

Science depends upon numerous foundations that incorporate the processes of reasoning, logic, and values to perform research. Depending on the research methods, the research base is scientific reasoning. It fluctuates with several natures of standards and depends on four fundamental foundations pulling the concept of scientific reasoning completely. This job will present a research proposal providing various steps of the hypotheticodeductive method.

Aim

This research aims to prepare a research proposal demonstrating various steps of the hypotheticodeductive method.

Research objectives

 

 

 

Q2. What is meant by a dependent variable? Identify the one from the following theoretical model. State any six hypotheses from this model. Identify the mediating variable.

 

(10 Marks)

Ans 2.

Introduction

An organization is constantly searching for creating steps toward its organization. Running a service and ordering worth in the market is different. It isn't simple to step in advance with adequate financing for a business task, but things are pretty smooth for a currently established organization. The inquiry is why the action in the query is discussed about the variable, specifically the dependent variable. Although the matter is linked with the academic research task, it is also gotten in touch with the area experience. Without obtaining the lead in our hands, generating the following action for development is challenging. Financial investment is the primary variable for creating value by showcasing the correct objective within the stated time. When the issue varies, it relies on the input and result. Understanding the distinction between the input and output task is essential to

 

 

3. Zomato was listed on 23 July 2021 on NSE at 126 INR which has toppled 46 INR on 30 July 2022. There has been a consistent decline in the revenue of Zomato and increase in losses. The customers have raised concerns on poor quality of delivery and extra prices charged by Zomato. The manager is interested in identifying issues related to customer and other stakeholders for decline in the trust in brand.

a. Develop a questionnaire to survey the consumer and collect their response on what factors might be responsible for decline in consumers satisfaction? (5 Marks )

Ans 3a.

Introduction

 

It has been observed that Zomato is dealing with a consistent decline in its revenue and a rise in losses. The consumers have complained about inadequate delivery top quality and the extra price billed by the company. Therefore, the manager expects to identify the problems linked to customers and other investors for the decline in brand reputation. This portion presents a study to gather data regarding customers' responses regarding the factors responsible for the decline in client satisfaction. The researcher has chosen 50 arbitrary consumers (ranging from 20 to 50 years old) who regularly acquire foods from Zomato as they can provide the appropriate opinion regarding the pertinent concern, and it can substantially raise the study's credibility. It has been assured that no personal question is asked, and no respondent has been required to provide a viewpoint to a particular question. Respondents have provided their suggestions in tabular kinds (agree, differ, and neutral), and the scientist has

 

 

b. Identify some interview questions that you would use for deriving qualitative responses? Who will be ideal respondent for the interview?  (5 Marks)

Ans 3b.

Introduction

Zomato top the business index ranking for company purpose and has been there for the last few years too, yet the social action is not in favor of the firm and is continually encountered. However, all the outside stakeholders are vital aspects. Still, to understand the altering strategy and effect, it is required to see the mind of the advertising manager and the money manager. Conversely, it is helpful for the researcher to interview them to get one of the most qualitative actions. Both managers are outright adequate to deliver the existing techniques for the future.

 

Interview analysis

Q1. What is the impact of the Delivery System Approach on society?

Manager 1: Fast delivery within the estimated time is the primary target. All the men on the ground deliver their best; however,

 

 

Q2. Why is feedback required from every external stakeholder of the company?

Manager 1: It is required to know the marketplace's likings and disapproval initially; based upon that, the following action

 

Q3. According to you, how has a Food Delivery App has influenced this social marketing system?

Manager 1: Delivering food directly to the dining establishment is similar to working the advertising activity

 

Q4. Do you think Feedback Evaluation would help the particular App Organisation bring the developed delivery system?

Manager1: Feedback is functioning

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Business Ethics Governance & Risk - NMIMS University BBA Solved Assignments Latest

 

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Business Ethics Governance & Risk

December 2022 Examination

 

 

Note: This assignment is application based, you have to apply what you have learnt in this subject into real life scenario. You will find most of the information through internet search and the remaining from  your common sense. None of the answers appear directly in the textbook chapters but are based on the content in the chapters, directly or indirectly.

Q1. Go through the Management Discussion and Analysis Section of the Annual Report (2020-21) of any ONE listed company (refer to: top 200 companies by turnover - NSE or BSE List). Under Enterprise Risk Management, identify one economic risk and one risk related to Covid 19 Pandemic. Explain and analyse in your own words, what according to the company are the,

a) impacts of these risks on business and

b) what is the mitigation strategy identified & developed by the company to manage these risks.   (10 Marks)

Introduction

The organization has its business dynamics to have efficiency. It is based on the brink of linear precision. COVID-19 has provided business in consideration of dynamism. It has provided issues based on linearity. Among the companies referred to in NSE is listed in this conversation. HDFC bank is being

 

 

Q2. From the Sustainability Report of any one listed company from across the globe, select any ONE social initiative adopted and practiced by the company. Explain in your own words the following;

(i) the purpose of the initiative – its ethical foundation

(ii) the modality/process of how the initiative is practiced and delivered

(iii) what  are  the  outcomes/impacts  expected  and  whether  they  are  measured, monitored and reported clearly     (10 Marks)

Ans 2.

Introduction

Sustainability is the need of the modern service dynamics of the organization. It provides straight benefits in this consideration. Ethics is related to the values of sustainability. It provides the significance of sustainability to conduction and guideline on the verge of precision. Ethical foundation and campaign are being provided with the reference. The business that is provided in this perimeter is Wal-Mart. Wal-Mart is a famous firm that has global service dynamics. The effort will be gone over in this consideration. The effort based upon social consideration is mosting

 

Q3a. Are you aware that you are being tracked and watched while you are surfing the net. The advertisers observe your behavior across digital platforms and accordingly target their ads, products & services at you. You end up exposing your supposed needs and desires unawares as someone is stealing data about your online surfing patterns. This kind of tracking and placing ads, products & services in the user’s path is known as online behavioral targeting. What is the inherent moral issue here? Why is it an issue? What does law say about it.

Ans 3a.

Introduction

Advertising is the significance through which companies increase and circulate firm information to consumers. The practices and relationships of the clients with ads are significant. In this, taking data in ads is additionally a direct issue. Promotion and contextual targeting is being provided with information. Moral relation is being thought about in this situation.

Concept and applications

Marketers involved in the organizational organization dynamics have an understanding of the purchasing behavior of the consumers. It is based upon making use of assigned promotions for the preferred result. The ad provides a

 

 

Q3b.  Marketer’s say prohibition of tracking takes away the marketer’s legitimate right to study consumer behavior. Which side do you agree with and what are your two reasons for doing so?  (5 Marks)

Ans 3b.

Introduction 

Marketers in this modern-day consideration provide the understanding that restriction of tracking eliminates the reputable legal rights of customer behavior. Does the customer is being influenced by the prohibition of tracking? It is vital to comprehend the prohibition of tracking the consumers' practices. The legal alignment is needed to be provided with the edge of effectiveness.

Concept and applications

 

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Fundamentals of Big Data & Business Analytics - NMIMS University MBA Solved Assignments Latest

 

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Fundamentals of Big Data & Business Analytics

 

December 2022 Examination

 

 

 

1. Different types of business analytics procedures can be performed based on the problem statement. Assume you're working for a private commercial bank in India. Provide 3 different use cases that can be used at your organization where you could take advantage of the different types of business analytics procedures and create or add value to the organization you work for. Mention briefly how those different types of business analytics could be used for each of the use cases. (10 Marks)

 

Ans 1.

 

Introduction

 

By 2022, worldwide spending on effective data analytics options is projected to be to the tune of $274.3 billion-- and this should not be taken as merely significant corporation spending; it is more than that. Research reveals that approximately 70% of tiny enterprises spend more than $10,000 on analytics annually to ensure they can gain a much better understanding of their markets, business processes, and consumers.

 

Concept & Application

 

Successes from Big Data and AI. Data  

 

 

2. An established health insurance company in India is planning to launch an IPO to raise funds for expansion into other markets nationally and internationally where they have low to nil market share. But potential investors are concerned about the rising cases of fraudulent claims in the health insurance industry and the companies inability to identify fraud and reduce the number of pay-outs. The firm consults and gives you the information they have about the agents, hospitals, offices, employees, past claims, diseases, costs, customers, policies, etc., all are in different data systems currently. They don't have historical data on identified fraudulent claims.

 

 How do you approach this problem holistically using both big data and business analytics concepts? Explain the big data component for storage and processing, the analytics component of approaching this use case and what would you do in each of them. The goal is to help the company identify and narrow down fraudulent claims.

 

 Suggest other ways in which they can use the data available to them and in the public domain to prove to potential investors that the growth potential and the vision of the company are strong and in the right direction. (10 Marks)

 

Ans 2.

 

Introduction

 

"Digital Universe" term specifies this type of vast amounts of quantitatively developed data; after that, they are reproduced and ultimately enormously eaten YoY basis. Every day, individuals in various companies worldwide are generating a substantial amount of data. As per the estimate of IDC (International Data Corporation) in 2005, the probable digital universe size was 130 Exabytes (EB) by the year's end. By 2017, the digital universe had expanded to 16 ZB (

 

 

3. WHO (World Health Organization) has declared monkeypox a new health emergency, which is wreaking havoc in many countries. Assuming the Indian government is preparing for another covid lockdown-like situation, executives at D-Mart Stores decided that the situation offered a great opportunity for one of their newest data-driven weapons, something that the company calls predictive technology. A week ahead of the lockdown announcement, Mr. Damani, D-Mart's head, pressed his staff to come up with forecasts based on what had happened when covid struck in 2020.

Which type of analytics will be best suited to solve problems and which technique can be applied in predictive technology in the health sector?

 

a. Which type of analytics will be best suited to solve this problem and which technique will you apply in this case? Explain the data needed to solve this problem. (5 Marks)

 

Ans 3a.

 

Introduction

 

Using forecasting and modeling methods, predictive analytics aids in figuring out what has a high possibility of happening in the future. Medical specialty societies, physicians, researchers, every other healthcare stakeholder, and pharmaceutical businesses can use those forecasts to provide the best feasible look after individual patients.

 

Concept & Application

Predictive Analytics’ role?

 

 

 

 

b. Explain the difference between BI and BA as to how can they help optimize the supply chain in this case. Illustrate the possible outcome achieved in each case (BI vs. BA) and how they enable business objectives. You can make certain assumptions but highlight them. (5 Marks)

 

Ans 3b.

 

Introduction

 

Business analytics (BA) and Business intelligence (BI) leverage data analysts to generate information to ensure that enterprises can make data-driven and more intelligent choices. To discover the distinction between them and how to use each in any business, let's check out every one thoroughly.

 

Concept & Application

 

BI is a set of modern technologies and

 

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