MB0039 –Business Communication

DRIVE	SPRING 2014
PROGRAM	MBADS/ MBAFLEX/ MBAHCSN3/ MBAN2/ PGDBAN2
SEMESTER	1
SUBJECT CODE & NAME	MB0039 –Business Communication
BK ID	B1622
CREDIT & MARKS	4 Credits, 60 marks

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ASSIGNMENT

1 As a speaker you are addressing a group of people. Explain the elements involved in this communication.

Answer:-Key elements of communication

·         Sender or encoder – This is the person who transmits a message. For example, a manager writing a letter to a consultant after a meeting or a sales manager making a presentation to the sales team. Here the manager is the sender

·         Receiver or decoder – The person who notices and decodes, or attaches some meaning to a message. Decoding may not always be accurateand a wrong meaning may be attached to a message. For example, a friendly joke might be taken as an offence, or feedback given to a subordinate by a superior might be taken in

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·         2 Describe any situation in your own experience where the communication failed because the listening was faulty. Identify the barrier to listening in this situation.

Answer:-As pointed out earlier, listening is not easy and there are a number of obstacles that stand in the way of effective listening, both within and outside the workplace. These barriers may be categorised as follows:

·         Physiological barriers

·         Physical barriers

·         Attitudinal barriers

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3 Describe any 5 types of presentations with examples and their target audience.

Answer:- Presentations may be made to both internal audiences – superiors, peers and subordinates, as well as to external audiences – consumers, intermediaries, bankers, suppliers etc. Presentations may also be of different types, each with a different purpose. Some of the most common types of presentations and the audiences to whom they are

4 Explain the different types of meetings.

Answer:-According to Deborah Tannen, “A meeting is any focused conversation that has a specific agenda, especially but not only if it has been set up in advance.”1 This definition implies that meetings are not aimless discussions, but they require careful planning and revolve around a specific topic that is decided in advance. Therefore, while meetings may be more or less formal in the way they are conducted, they need to be planned, irrespective of the nature of the meeting.The different categories of business meetings:

5 You are going to face a job interview for the post of Manager-operations. Which aspects you will keep in mind while facing the interview?

Answer:-Aspects to be kept in mind during job interview

 Once you have gone through the preparation stage, you are ready to face the actual interview. This is the most important stage of the job application process, during which attention should be paid to the following aspects:

·         Opening formalities – Since it is important to create a good first impression, the way you greet and introduce yourself is important. Using the

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6 Write short notes on:

a)      Internet

The Internet or the World Wide Web is indeed a wonderful and amazing addition in our lives. The Internet can be known as a kind of global meeting place where people from all parts of the world can come together. It is a service available on the computer, through which everything under the sun is now at the fingertips of anyone who has access to the Internet.

·         E-mail: E-mail is an online

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b) Intranet

The intranet is a tool for distributing and sharing information of different types within the company. For example, weekly reports, goals, human resources related information such as employee benefits and declared holidays, interactive forms, vacation requests, supply orders, company policies and even memos and notices can be posted on the intranet.

·         Discourages grapevine – Grapevine or the informal communication network, although useful, leads to rumours. When employees are

Dear students get fully solved  SMU BBA Spring 2014 assignments

Send your semester & Specialization name to our mail id :

  “ help.mbaassignments@gmail.com ”

or

Call us at : 08263069601