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NMIMS Global Access
School for Continuing Education
(NGA-SCE)
Course: Retail Banking
Assignment Marks: 30
Instructions:
·
All Questions carry equal marks.
·
All Questions are compulsory
·
All answers to be explained in not more than 1000 words for question 1
and 2 and for question 3 in not more than 500 words for each subsection. Use
relevant examples, illustrations as far aspossible.
·
All answers to be written individually. Discussion and group work is
not advisable.
·
Students are free to refer to any books/reference
material/website/internet for attempting theirassignments, but are not allowed
to copy the matter as it is from the source of reference.
·
Students should write the assignment in their own words. Copying of
assignments from otherstudents is not allowed.
·
Students should follow the following parameter for answering the
assignment questions.
|
For Theoretical Answer |
|
For Numerical Answer |
||
|
Assessment Parameter |
Weightage |
Assessment Parameter |
Weightage |
|
|
Introduction |
20% |
Understanding
and usage of the formula |
20% |
|
|
Concepts and
Application related to the question |
60% |
Procedure /
Steps |
50% |
|
|
Conclusion |
20% |
|
Correct Answer
& Interpretation |
30% |
June 2021 Examination
1.
Retail Banking has always been and will continue to be
characterized as a mass segment that has a large customer base involving
high-volume and low-value accounts. What are Banks doing to attract customers
in this segment and managing to provide good customer experience to its
customers despite the size / volume? (10 Marks)
Answer 1.
Introduction
Retail banking is a
significant form of commercial banks but mainly aimed at consumers instead of
business customers. It is the method used by banks for selling products to
customers. The products are customer such as car loans, housing loans, financial
support for consumer durability, etc. Consequently, retail banking has a loyal
customer base and, therefore, many small transactions. In a fiercely
competitive world, it can, therefore, be cost-effective. Retail banking does
most rural and semi-urban branches. Retail banking involves minimal
demand-driven marketing efforts. The diverse
2. Retail Banking is a mass segment that has a large customer base
involving high-volume and low-value transactions. Describe the role and
application of Technology that Banks are using to manage business volume,
operational complexities, risk, and customer service. (10 Marks)
Answer 2.
Introduction
Technology transforms the way
individuals interact, discover, and imagine. It encourages civilization and
defines how personalities interact with each other daily. Technology plays a
vital role in society today. The
technology used in retail banking, transforming banking services activities, is
digital account opening,
3. “Bank Conventional
Limited” is a well-established traditional Retail Bank operating in India and
is almost a 75-year-old Bank. It relied very heavily on its strength of
physical distribution of about 1000 branches across in the country. Over the
last 10 years this Bank did not invest much on Technology. On the other hand, a
new generation bank called “Bank Modern Limited” has always been tech savvy
with substantial investment every year on new technology etc., This Bank was
started in 2010 and currently has a branch network of 100 Branches only.
a. Analyze the various
challenges that ‘Bank Conventional Limited’ will be facing today across
multiple operational and business parameters (5 Marks)
Answer 3a.
Introduction
Traditional
banks are financial entities that administer the money their customers deposit
under custody, while the bank uses that money to lend it to consumers and
enterprises charging their interest. The central bank issues the money and
makes a profit. This is generally the commercial activity that has often been
b. Analyze the various
benefits that ‘Bank Modern Limited’ enjoys today across multiple operational
and business parameters (5 Marks)
Answer 3b.
Introduction
The
various benefits that ‘Bank Modern Limited’ enjoys today across multiple
operational and business parameters are the following:
Banking
is faster and more efficient than before. Processes and procedures have become
much quicker and easier to maintain and retrieve. The central banking system is
also improved by computerized banking.
Concept and Application
Efficiency increase
Dear students, get latest Solved NMIMS assignments and
case study help by professionals.
Mail us at : help.mbaassignments@gmail.com
Call us at : 08263069601
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