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Business Communication
Questions:
1. The 3 elements of
written communication are valid words, sentences, and paragraphs. Explain the
concepts of:
- Denotative and Connotative words with examples
Introduction
The term denotation and connotation are the main methods of
portraying the meaning of specific words. These two terms appear confusing
before many English learners. However, it is not such confusing as it could be
thought. The denotation refers to the word that is found in the dictionary. On
the other hand, the connotation is popularly used to express the meaning of the
word indirectly.
Concepts and Application
2. Thefashionlabel.com
is an online apparel store. You are the Online Customer Service Manager. A
disgruntled customer has written a rude email complaining that the silk blouse
she purchased a month ago has torn and shrunk, after just machine-washing it
once. Your website clearly mentions that delicate materials like silk can only
be hand-washed. She is asking for a replacement or a complete refund of Rs.
2000. How would you respond to this complaint? Draft an email. (10
Marks)
Introduction
The complaint of the Customer is something that an organization
is not habituated to listen to. It is seen that every organization has
experienced the Customer's complaint any period over running the business. The
charge of the Customer doesn't appear well before the organization as the
Customer may have raised the wrong allegations against the organization. On the
other hand, the organization has the responsibility to check customers'
complaints with a somber note. As per the data, 9 out of 10
3. Digital
communication technologies are changing the face of business communication.
Explain:
- Engaging content for Social Media (5 Marks)
Introduction
At the age of digitization, it is known to everybody that social
media play a crucial role in bridging the gap between the brand and its
customers. ContentMany corporations largely use the content marketing for
marketing their products and services over multiple social media platforms. The
main aim of creating engaging content is to make customers feel passionate
about their favorite
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