BBA303 - QUALITY MANAGEMENT

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ASSIGNMENT

DRIVE	WINTER 2017
PROGRAM	BACHELOR OF BUSINESS ADMINISTRATION (BBA)
SEMESTER	III
SUBJECT CODE & NAME	BBA303 - QUALITY MANAGEMENT
BK ID	B1597
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Question. 1. Discuss Deming’s 14 points for management.

Answer: We know now that quality needs to be built into every level of a company, and become part of everything the organization does. From answering the phone to assembling products and serving the end customer, quality is key to organizational success.

This idea is very much a part of modern management philosophy. But where did this idea originate? Before things like globalization and technological advances became so important, competitive pressures were typically much lower, and companies

Question. 2. How is the McKinsey 7S model used for carrying out strategic planning and implementation?

Answer: McKinsey 7s model was developed in 1980s by McKinsey consultants Tom Peters, Robert Waterman and Julien Philips with a help from Richard Pascale and Anthony G. Athos. Since the introduction, the model has been widely used by academics and practitioners and remains one of the most popular strategic planning tools. It sought to

Question. 3. What is cost of quality? Why is it important to measure? List common costs of poor quality.

Answer: Cost of poor quality (COPQ): The costs associated with providing poor quality products or services. There are four categories: internal failure costs (costs associated with defects found before the customer receives the product or service), external failure costs (costs associated with defects found after the customer receives the product or service), appraisal costs (costs incurred to determine the degree of conformance to quality requirements) and prevention costs (costs incurred to keep failure and appraisal costs to a minimum).

Question. 4. What is meant by Quality Audit? What is its purpose?

Answer: Auditing is the on-site verification activity, such as inspection or examination, of a process or quality system, to ensure compliance to requirements. An audit can apply to an entire organization or might be specific to a function, process, or production step.

As defined in ISO 19011:2011—Guidelines for auditing management systems, an audit is a “systematic, independent and documented

Question. 5. Write short notes on:

a) Recognition and rewards

Answer: In a competitive business climate, more business owners are looking at improvements in quality while reducing costs. Meanwhile, a strong economy has resulted in a tight job market. So while small businesses need to get more from their employees, their employees are looking for more out of them. Employee reward and recognition programs are one method of motivating employees to change work habits and key behaviors to benefit a small business.

REWARD VS. RECOGNITION

b) Suggestion systems

Answer: Suggestion systems are a form of employee-to-management communication that benefit employees as well as employers. They provide a two-way channel of communication between employees and management, with management accepting or rejecting employee suggestions and in some cases commenting on them. Suggestion systems give employees a voice and a role in determining company policies and operating procedures.

Question. 6. Discuss about IMC Ramakrishna Bajaj National Quality Award.

Answer: Started in 1995, the IMC Ramkrishna Bajaj National Quality Award enjoys the stature of being one of India's most prestigious quality awards. The eponymous award symbolizes the values of the man who ardently promoted the importance of quality and ethics in our economic and social development. The award was instituted with the objectives of:

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

help.mbaassignments@gmail.com

or

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