BBA102 – ORGANIZATIONAL BEHAVIOUR

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ASSIGNMENT

DRIVE	SUMMER 2015
PROGRAM	BBA
Semester	1
SUBJECT CODE & NAME	BBA102 – ORGANIZATIONAL BEHAVIOUR
Book ID	B1498
CREDITS& MARKS	4 CREDIT, 60 MARKS

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. 1. Define Organization Behaviour. Discuss the ScientificManagement Approach and the Contingency Approach toOrganization Behaviour.

Answer:Organizational Behavior (OB) is the study of the way people interact within groups. Normally this study is applied in an attempt to create more efficient business organizations. The central idea of the study of organizational behavior is that a scientific approach can be applied to the management of workers. Organizational behavior theories are used for human resource purposes to maximize the output from individual group members.

Findings from organizational behavior’s body of research can be used by executives and Human Relations professionals better understand a

Q. 2. What are Emotions? Discuss it characteristics

Answer:Emotion is, in everyday speech, a person's state of feeling in the sense of an affect. Scientific discourse has drifted to other meanings and there is no consensus on a definition. Emotion is often intertwined with mood, temperament, personality, disposition, and motivation. On some theories, cognition is an important aspect of emotion. Those acting primarily on emotion may seem as if they are not thinking, but mental processes are still essential, particularly in the interpretation of events. For example, the realization of danger and subsequent arousal of the nervous system (e.g. rapid heartbeat and breathing, sweating, muscle tension) is integral to the experience of fear. Other theories, however, claim that emotion is separate from and can precede cognition.

In Scherer's components processing model of emotion

Q. 3. What do you mean by Communication? Explain the process ofCommunication.

Answer:Over time the forms of and ideas about communication have evolved through the continuing progression of technology. Advances include communications psychology and media psychology, an emerging field of study.

The progression of written communication can be divided into three "information communication revolutions":

·         Written communication first emerged through the use of pictographs. The pictograms were made in stone, hence written communication was not yet mobile.

·         The next step occurred when writing began to appe

Q. 4. Discuss the Thompson’s Conflict Management Styles

Answer:In any situation involving more than one person, conflict can arise. The causes of conflict range from philosophical differences and divergent goals to power imbalances. Unmanaged or poorly managed conflicts generate a breakdown in trust and lost productivity. For small businesses, where success often hinges on the cohesion of a few people, loss of trust and productivity can signal the death of the business. With a basic understanding of the five conflict management strategies, small business owners can better deal with conflicts before they escalate beyond repair.

Accommodating: The accommodating strategy

Q. 5. What do you mean by a Group? Explain the characteristics andthe types of Formal groups.

Answer:The word group however has a broader meaning – a group of passengers on a flight have a common characteristic – to travel, but they are not necessarily working towards a common cause.  Groups do not even need to refer to people, for example, a group of products in a supermarket, in this case the group is arbitrary and could be defined by any number of variables.

A team is generally more specific.  We would not refer to our airline passengers as a team, unless they crashed on a desert island and needed to work together to survive.  The distinction is that a team is working together for a common cause.  A group of

Q. 6. Write short notes on the following:

a) Situational Leadership Model

Answer:The situational leadership (theory) model is a leadership theory developed by Paul Hersey, professor and author of the book The Situational Leader, and Ken Blanchard, leadership trainer and author of The One Minute

b) Path Goal Theory

Answer:The Path-Goal model is a theory based on specifying a leader's style or behavior that best fits the employee and work environment in order to achieve a goal (House, Mitchell, 1974). The goal is to increase your employees' motivation, empowerment, and satisfaction so they become productive members of the organization.

Path-Goal is based on Vroom's (1964) expectancy theory in which an individual will act in a certain way based on the expectation that the act will be followed by a given outcome and on the attractiveness of that outcome to the

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