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Total Quality Management
September
2023 Examination
Q.1 You are approached by a quality circle group
leader to help him understand the seven quality tools and how to use them in
solving a process problem his team is working on. Discuss how you would help
him by explain in brief each tool, their importance and use with relevant
examples. (10 Marks)
Ans:
Introduction:
The seven
essential quality tools are trouble-solving strategies utilized in quality
management and process development. These gear offer a structured approach to
studying and understanding technique issues, identifying their root causes, and
developing practical solutions. They may be widely used in various
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Q2. Maxx Industry wants to implement Total Quality
Management (TQM) in its organization. Discuss the principles of TQM and the
points that Maxx needs to consider while implementing TQM. Give relevant
examples. (10 Marks)
Ans:
Introduction:
Total
quality management (TQM) is a philosophy that continuously improves the best of
an employer's products, services, and techniques. It involves the lively
participation of all employees. It requires a shift from focusing solely on
meeting minimum quality standards to striving for excellence in the
organization's operations. TQM is a holistic method that emphasizes consumer
satisfaction, employee involvement, and continuous improvement.
Concept and Application:
1. Customer Focus:
One
of the core principles of TQM is a strong focus on customer satisfaction.
Organizations should recognize and meet or exceed customer expectancies to make
sure success. Maxx
Q3. Acceptance sampling is the process of accepting
or rejecting a lot based on a sample drawn from a lot after evaluating it on
predefined parameters.
a) Discuss the acceptance sampling procedures and
the reasons for acceptance sampling. (5 Marks)
Ans:
Introduction:
Acceptance
sampling is a statistical quality control technique that inspects a sample from
a more considerable lot to determine whether the entire lot should be accepted
or rejected based totally on predefined parameters. This method is broadly used
in production, production, and different industries to make decisions about the
quality of products or processes. This essay will discover
b) Explain the four parameters of an OC curve with
examples. (5 Marks)
Ans:
Introduction:
Acceptance
sampling is an excellent control technique used to determine whether a selected
lot of merchandise or materials meet the specified satisfactory requirements.
It involves analyzing a pattern from the lot and finding out whether to accept
or reject the complete lot based on the inspection effects. The running feature
(OC) curve is an essential tool in popularity sampling,
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