Thursday, 22 June 2017

MU0018 – Change Management

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ASSIGNMENT

DRIVE                                                           Spring 2017
PROGRAM                                                   Master of Business Administration- MBA
SEMESTER                                                  Semester 4
SUBJECT CODE & NAME                      

                             MU0018 – Change Management


Note – Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.
Ques 1 Describe Kotter’s Eight Step Change Model.
Ans Kotter has developed an eight step model for creating change in the organization. Each step acknowledges that there are key principles that are related with the responses of the people and their approach to change, what they look for, understand and then embrace change. Kotter

Ques 2 What are OD interventions? How are they useful to the organizations?
Ans Organization development (OD) is the study of successful organizational change and performance. OD emerged from human relations studies in the 1930s, during which psychologists realized that organizational structures and processes influence worker behavior and motivation. More recently, work on OD has expanded to focus on aligning organizations with their rapidly


Ques3 Discuss the reasons for employees’ resistance to change.
Ans Resistance to change can be in several forms, explicit, implicit, immediate or deferred/delayed. If it is explicit and immediate, the senior management should be prompt in taking steps to remedy the situation. Implicit resistance could cause loss of loyalty, reduced level of motivation, increase in errors and absenteeism, etc. Similarly, delayed resistance creates problems over a period of time particularly when significant resources have been invested in the

Ques5 What do you mean by Change Agent? Describe the characteristics of successful Change Agents.
Ans Change agents are people who usually have specialized training in organizational behaviour and can help guide and advice the change process. They strive to ‘alter human capability or organizational systems to achieve a higher degree of output or self actualization.’ Their objective is to make goals that stick. They have a clear vision as to how the

Ques 6 Write a brief note on the following:
a)Herzberg’s Motivation Theory
b)Kurt Lewin’s Model of Change
Ansa) Herzberg’s Motivation Theory
Herzberg explains that while the presence of these hygiene factors does not directly enhance employee motivation, the absence of any one of these will definitely hinder performance.In a nutshell, the behavioural approach says that studying the impact of individual
Send your semester & Specialization name to our mail id :
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or
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(Prefer mailing. Call in emergency )


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