PM0017 –PROJECT QUALITY MANAGEMENT

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DRIVE

SPRING 2016

PROGRAM

MBADS (SEM 4/SEM 6)

MBAFLEX/ MBA (SEM 4)

PGDPMN (SEM 2)

SUBJECT CODE & NAME - PM 0017 –PROJECT QUALITY MANAGEMENT

BK ID - B2013

CREDIT AND MARKS - 4 CREDITS AND 60 MARKS

Q1 What is Total Quality Management? Explain various terms used in quality management. Discuss the benefits of traditional method and contemporary method of quality assurance.

1. Meaning of Total Quality Management (TQM)

2. various terms used in quality management

3. Benefits of traditional method and contemporary method of quality assurance.

Answer:

Total Quality Management (TQM): This quality assurance theory emphasises on product quality. The definition of TQM is “it is a management approach to long-term success by satisfying customers”. According to this concept, all the members of an organisation contribute towards the

Q2. Explain the major project management standards and frameworks. 10

Answer: Project Management Frameworks and Standards: This section covers some well-known project management standards and frameworks that primarily deal with project management processes. The major project management standards and frameworks are:

ISO 10006: ISO 10006 is a standard published by the ISO for providing guidance on quality management in projects. It is not meant to serve as a ‘project management standard’, and deals only with th

Q3. What are the benefits of quality metrics? Explain the 3 categories of quality metrics. 10

Answer: Quality Metrics: The selection and adoption of standards and best practices do not automatically translate into quality products. These standards provide a basis for a project’s performance,

Q4. Discuss the major barriers to project quality improvement. 10

Answer: Barriers in Improving Project Quality: The most obvious barrier in improving project quality is resistance to change. Employees prefer the status-quo because they are comfortable with the existing methodologies and ways of doing business. Any change threatens them. Those who are enjoying powerful positions in an organisation might fear losing their privileges because of the change. Then, there are those employees who fear that they would become obsolete after the change.

General

Q5. What is SIPOC (Suppliers, Inputs, Process, Outputs, and Customers)? Which 3 factors should you focus on developing SIPOC? Explain. 10

Answer: SIPOC: The Suppliers, Inputs, Process, Outputs, and Customers (SIPOC) process provides a template to define a process in order to map, measure, and/or improve it. It is represented in a five column tabular format. In

Q6. Explain Statistical Process Control (SPC) along with SPC theory and tools?

 Statistical Process Control (SPC)

 SPC theory and tools

Answer:

Statistical Process Control (SPC) is an important statistical quality control tool. Its concept originated from the manufacturing industry, but is now applicable for analysing, controlling, and improving any kind of

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