MI0038- ENTERPRISE RESOURCE PLANNING

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DRIVE

SUMMER 2016

PROGRAM

MASTER OF BUSINESS ADMINISTRATION (MBA)

SEMESTER

IV

SUBJECT CODE & NAME

MI0038- ENTERPRISE RESOURCE PLANNING

1 Define Enterprise Resource Planning (ERP). Briefly explain the major benefits of an ERP system.

Define ERP

Explain any 8 major benefits of an ERP system

Answer: ERP is an integrated information system that controls and integrates all the business functions of an enterprise. According to Nah and Lau (2001), “ERP is a packaged business software system that

2 Write short notes on the following:

a. Decision Support System (DSS)

b. Executive Information System (EIS)

c. Customer Relationship Management (CRM)

d. Management Information System (MIS)

Answer: a. Decision Support System (DSS)

Refers to a system that helps managers to make decisions in situations when there is uncertainty about the possible outcomes of those decisions. DSS uses spread sheets to analyse different options and alternatives.

b. Executive Information System (EIS)

EIS is a decision-support tool specifically designed for top-level managers (executive-level

3 Explain the different phases of an ERP implementation life cycle.

Explain 11 phases of an ERP implementation life cycle

Answer: 11 phases of an ERP implementation life cycle

Pre-evaluation screening

Pre-evaluation screening is the first phase of the ERP implementation lifecycle. It includes examining all the available ERP systems. Among these systems, those that are able to meet the organisation’s requirements are selected.

Package evaluation

The

4 Explain the role of manufacturing and production planning module of an ERP system. Briefly explain the sub-modules of the manufacturing module.

Explain the role of manufacturing and production planning module of an ERP system

Explain any 8 sub-modules of the manufacturing module

Answer: The manufacturing and production planning module of an ERP system helps an organisation plan and perform its production activities effectively by providing accurate and timely information. Some of these activities include MRP, shop-floor control, inventory management, and capacity planning. The manufacturing and production planning module of an ERP system

5 Explain the role of ERP in sales and distribution.

Briefly explain the sub-modules of the sales and distribution module.

Explain the role of ERP in sales and distribution

Briefly explain the sub-modules of the sales and distribution module

Answer: An organisation generates revenue by selling its products and services. These products and services are passed through an extensive distribution network before they reach the end users. This distribution network involves wholesalers, retailers, and commission agents. An effective

6 Define the role of vendors and consultants in ERP implementation.

Define vendor and role of vendors in ERP implementation

Define consultant and the role of consultants in ERP implementation

Answer: Nowadays, the ERP market is facing stiff competition due to increasing number of vendors. These vendors strive hard to fulfil the needs of customers by providing unique and innovative ERP

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