QM0026-Quality concepts, Tasks and Development Methods.

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ASSIGNMENT

DRIVE	Fall 2015
PROGRAM	Master of Business Administration- MBA
SEMESTER	4
SUBJECT CODE & NAME	QM0026-Quality concepts, Tasks and Development Methods.
BK ID	B1933
Credit and Max. Marks	4 credits; 60 marks

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. 1. Discuss the Plan-Do-Check-Act (PDCA) cycle to improve the quality of Organization’sproducts, services and business processes.

Answer:PDCA (plan–do–check–act or plan–do–check–adjust) an iterative four-step management method used in business for the control and continuous improvement of processes and products. It is also known as the Deming circle/cycle/wheel, Shewhart cycle, control circle/cycle, or plan–do–study–act (PDSA). Another version of this PDCA cycle is OPDCA. The added "O" stands for observation or as some versions say "Grasp the current condition." This emphasis on observation and current condition has currency with Lean

Q. 2. Quality is an important aspect in any manufacturing organization. It is important to have astandard quality plan to define the procedures specific to their products. There are manyphases involved in planning the quality in manufacturing concern. Discuss those phases ofQuality planning in manufacturing organizations.

Answer:Quality Planning is the process for "identifying which quality standards are relevant to the project and determining how to satisfy them": Quality planning means planning howto fullfill process and product (deliverable) quality requirements: "Quality is the degree to which a set of inherent characteristics fullfill requirements"

By planning the quality one has to respect some principles:

·         Customer satisfaction comes first: Quality is defined by the requirements of the customer.

·         Prevention over inspection: It's better to

Q. 4. Explain the Project planning and Controlling techniques such as Critical Path Method(CPM) and Programme Evaluation and Review technique (PERT) with diagram.

Answer:Program Evaluation and Review Technique (PERT) and Critical Path Method (CPM) are tools widely used in project scheduling. Both are based on network diagrams applicable for both the planning and control aspects of production. Visual display of the network enhances the communication and highlights the interdependency of the various activities required for project completion. Perhaps the greatest contribution of these tools is the identification of sequentially time-critical activities that require the closest monitoring.

Q. 5. Write short notes on below mentioned terms:

a. Supplier Certification

Answer: Supplier / vendor certification is an important component of a total quality management system that assures that a supplier's product is produced, packaged, and shipped under a controlled process that results in consistent conformance to our requirements. It supports the concept of quality at the source by doing it right the first time thereby substantially reducing or eliminating the need for final quality

b. Supplier Rating

Answer:Supplierrating is the result of a formal vendor evaluation system. Vendors or suppliers are given standing, status, or title according to their attainment of some level of performance, such as delivery, lead time, quality, price, or some combination of variables. The motivation for the establishment of such a rating system is part of the effort of manufacturers and service firms to ensure that the desired characteristics of a purchased product or service is built in and not determined later by some after-the-fact indicator. The vendor rating may take the form of a hierarchical ranking from poor to excellent

Q. 6. Toyota Production system (TPS) has helped Toyota to remain competitive since the middleof the 20th century. Toyota has continued to be profitable, even amid multiple type of crisis.The company emerged from deficit in 1951 because of TPS. Explain the framework ofToyota production system in detail.

Answer:The Toyota Production System (TPS) is an integrated socio-technical system, developed by Toyota, that comprises its management philosophy and practices. The TPS organizes manufacturing and logistics for the automobile manufacturer, including interaction with suppliers and customers. The system is a major precursor of the more generic "lean manufacturing." TaiichiOhno and Eiji Toyoda, Japanese industrial engineers, developed the system between 1948 and 1975. Originally called "just-in-time production," it builds on the approach created by the founder of Toyota, Sakichi Toyoda, his son Kiichiro Toyoda, and the

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