QM0024 – Managing Quality in the Organisation

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ASSIGNMENT

DRIVE	Fall 2015
PROGRAM	MBA (SEM 4)
SUBJECT CODE & NAME	QM0024 – Managing Quality in the Organisation
BK ID	B1931
Credit and Max. Marks	4 credits; 60 marks

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. 1. What is meant by ‘organizing’? Explain the need for organizing. Discuss the role of Top Management in Organizing for Quality Management.

Answer:Organising is a step-by-step process. At each step, an important task is performed by the administrators working at the top-level of management.

While organising, the top managers carry out following important tasks:-

·         In this general eight-stepped process, the top management first fixes the common objectives of the organisation.

·         In the second step, they (top management) identify all the activities (i.e. works or jobs) which are required to achieve these predefined objectives.

·         In the third step, they group similar (related) activities and make their individual departments.

Q. 2. Define the term ‘Leadership’. Describe the major leadership theories.

Answer:Leadership is both a research area and a practical skill, regarding the ability of an individual or organization to "lead" or guide other individuals, teams, or entire organizations. Controversial viewpoints are present in the literature, among Eastern and Western approaches to leadership, and also within the West, on US vs. European approaches. In US academic environments leadership is defined as "a process of social influence in which a

Q. 3. What are the various factors that affect decision making in organisations? Explain.

Answer:Every day, people are inundated with decisions, big and small. Understanding how people arrive at their choices is an area of cognitive psychology that has received attention. Theories have been generated to explain how people make decisions, and what types of factors influence decision making in the present and future. In addition, heuristics have been researched to understand the decision making process.

Q. 4. What are various training methods under ‘on-the-job’ and ‘off-the-job’ training?

Answer:Management development is a systematic process of growth and development by which the managers develop their abilities to man­age. It is concerned with not only improving the performance of managers but also giving them opportunities for growth and develop­ment.

There are two methods through which managers can improve their knowledge and skills. One is through formal training and other is through

Q. 5. Write short notes on the following:

i) Change management

Answer:Change management (CM) is an approach to transitioning individuals, using behavioral sciences, such as those published by PROSCI.Whereas ORGANIZATIONAL Change Management (OCM) considers the full organization and what needs to change. The subsequent Organizational Change Management principles and practices, will include CM as a tool for only the people-side of change.

ii) Quality culture

Answer:Consistent – There aren’t too many things that will destroy the efforts to create a quality culture than to appear to have double standards. This only underscores the absolute necessity to build your culture on the organizational values. They serve as an anchor and reference point for those difficult circumstances. People won’t always like it, but they will appreciate knowing where things stand and that it isn’t some

Q. 6. What are the various barriers and challenges to quality? Explain.

Answer: TQM is management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, production, customer etc) to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. It maintains that organizations must

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