SMU MBA FALL - 2013 Solved Assignments

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SEM 1 MBA FALL 2013

MB0038 – Management Process and Organisational Behaviour

1. (a) A vision statement is a formal statement of what a business wants to be. According to Collins and Porras, a vision statement should have four parts. What are those four parts?

(b) Differentiate between ‘process’ and ‘tasks’

2. Planning is called as the cornerstone of management. Define planning and describe the importance of planning. Explain the types of planning.

3. What is meant by ‘span of control’? Differentiate between narrow span of control and wide span of control. What are the factors that influence the span of control?

4. Define Organisational behaviour. What are the various approaches to Organisational behaviour?

5. Perception is the way we see and interpret things. Explain the importance of such ‘perception’. What are the factors affecting perception?

6. Give the definition and importance of ‘motivation’. Describe Maslow’s hierarchy of needs theory.

MB0039 –Business Communication

1. Nonverbal communication is ambiguous. Explain the statement with example. Also discuss in brief the types of non-verbal communication.

2. What are the strategies for effective listening? Discuss each of them in short.

3. How does general writing differ from business writing in terms of language style and tone?

4. One has to decide whether it is necessary to have a meeting and then start planning for it. What types of meetings you can call for your business related activities?

5. What is memo? When you write a memo, what language and writing style will you follow? Explain.

6. Write short notes on:

a) Business letters

b) Group discussions

MB0040- STATISTICS FOR MANAGEMENT

1. A statistical survey is a scientific process of collection and analysis of numerical data. Explain the stages of statistical survey. Describe the various methods for collecting data in a statistical survey.

2. Analysis of daily wages of workers in two organisations A and B yielded the following results:

Organisation

	A	B
No. of workers	10	20
Average daily wages (Rs)	30	15
Variance	25	100

Obtain the average daily wages and the standard deviation of wages of all workers in the two organisations taken together. Which organisation is more equitable in regard to wages?

3. a. State the addition and multiplication rules of probability giving an example of each case.

b. In a bolt factory machines A, B, C manufacture 25, 35 and 40 percent of the total output. Of their total output 5, 4 and 2 percent are defective respectively. A bolt is drawn at random and is found to be defective. What are the probabilities that it was manufactured by machines A, B and C?

4. a. What is a Chi-square test? Point out its applications. Under what conditions is this test applicable?

b. Discuss the types of measurement scales with examples.

5. Explain the Components of Time series.

6. a. What is analysis of variance? What are the assumptions of the technique?

b. Three samples below have been obtained from normal populations with equal variances. Test the hypothesis at 5% level that the population means are equal.

A	B	C
8	7	12
10	5	9
7	10	13
14	9	12
11	9	14

[The table value of F at 5% level of significance for 1 = 2 and 2 = 12 is 3.88]

MB0041 & FINANCIAL AND MANAGEMENT ACCOUNTING

1. Inventory in a business is valued at the end of an accounting period, at either cost or market price, whichever is lower. This is accepted convention or a practice in accounting.

Give a small introduction on accounting conventions and elucidate all the eight accounting conventions.

2. Write down a table with the accounts involved / the nature of account/its affects/ debit or credit.

Please have the transactions given below and prepare the table as per the instructions given above for each transaction.

a. 1.1.2011 Sunitha started his business with cash Rs. 5,00,000

b. 2.1.2011 Borrowed from Malathi Rs. 5,00,000

c. 2.1.2011 Purchased furniture Rs. 1,00,000

d. 4.1.2011 Purchased furniture from Meenal on credit Rs. 1,50,000

e. 5.1.2011 Purchased goods for cash Rs. 50,000

f. 6.1.2011 Purchased goods from Ram on credit Rs. 2,50,000

g. 8.1.2011 Sold goods for cash Rs. 1,25,000

h. 8.1.2011 Sold goods to Shyam on credit Rs. 55,000

i. 9.1.2011 Received cash from Shyam Rs. 25,000

j. 10.1.2011 Paid cash to Ram Rs. 90,000

3. From the given trial balance, draft an Adjusted Trial Balance.

Trial Balance as on 31.03.2013

DEBIT BALANCES	RS.	CREDIT BALANCES	RS.
Furniture and Fittings	15000	Bank Over Draft	16000
Buildings	500000	Capital Account	400000
Sales Returns	1000	Purchase Returns	4000
Bad Debts	2000	Sundry Creditors	35000
Sundry Debtors	25000	Commission	5000
Purchases	90000	Sales	235000
Advertising	20000
Cash	10000
Taxes and Insurance	5000
General Expenses	7000
Salaries	20000
	695000		695000

1. Charge depreciation at 10% on Buildings and Furniture and fittings.

2. Write off further bad debts 1000

3. Taxes and Insurance prepaid 2000

4. Outstanding salaries 5000

5. Commission received in advance1000

4. The reports prepared in financial accounting are also used in the management accounting. But there are few major differences between financial accounting and management accounting.

Explain the differences between financial accounting and management accounting in various dimensions.

5. Draw the Balance Sheet for the following information provided by Sandeep Ltd..

a. Current Ratio : 2.50

b. Liquidity Ratio : 1.50

c. Net Working Capital : Rs.300000

d. Stock Turnover Ratio : 6 times

e. Ratio of Gross Profit to Sales : 20%

f. Fixed Asset Turnover Ratio : 2 times

g. Average Debt collection period : 2 months

h. Fixed Assets to Net Worth : 0.80

i. Reserve and Surplus to Capital : 0.50

6. Write the main differences between cash flow analysis and fund flow analysis.

Following is the balance sheet for the period ending 31st March 2011 and 2012. If the current year’s net loss is Rs.38,000, Calculate the cash flow from operating activities.

31st MARCH	2011	2012
Short-term loan to employees	15000	18000
Creditors	30000	8000
Provision for doubtful debts	1200	-
Bills payable	18000	20000
Stock in trade	15000	13000
Bills receivable	10000	22000
Prepaid expenses	800	600
Outstanding expenses	300	500

MB0042- MANAGERIAL ECONOMICS

1. Economic stability implies avoiding fluctuations in economic activities. It is important to avoid the economic and financial crisis. The challenge is to minimise the instability without affecting productivity, efficiency, employment. Find out the instruments to face the challenges and to maintain an economic stability.

2. Explain any eight macroeconomic ratios.

3. Define Inflation and explain the types of inflation.

4. Define Fiscal Policy and the instruments of Fiscal policy

5. Investment is a part of income which can be used for various purposes. It is necessary to create employment in an economy and to increase national income. To understand the benefits of income, study the various types of investment.

6. Discuss any two law of returns to scale with example.

MB0043 – Human Resource Management

1. The success of HR plans depends on the accuracy of HR forecasts. What is the meaning of this HR forecasting? Describe the following HR forecasting techniques: (a) Index/ Trend analysis and (b) Expert forecasting

2. Write a brief note on: (i) Selection test and (ii) Interviews

3. What do you mean by management development? What are its objectives and methods?

4. Suppose you have joined as HR executive in a software company. The first task you have been assigned is to work on Career planning. What are the various career programs will you consider?

5. Define performance review. What are the types of appraisal methods? Describe the ways to evaluate an employee individually.

6. Many organisations maintain a disciplinary policy or system to regulate the behaviour of the employees and deal with acts of indiscipline. Describe such various disciplinary action – penalties in business organisations.

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SEM 2 MBA FALL 2013

MB 0044 - PRODUCTION AND OPERATION MANAGEMENT

1. State the important considerations for locating an automobile plant.

2. Explain essentials of Project Management Philosophy

3. Several different strategies have been employed to assist in aggregate planning. Explain these in brief

4. Illustrate the different methods by which quality is sought to be achieved using various tools and techniques

5. Explain the basic competitive priorities considered while formulating operations strategy by a firm?

6. Explain briefly the four classification of scheduling strategies

MB0045 - FINANCIAL MANAGEMENT

1. TCS has emerged as India's most admired company ahead of Hindustan Unilever, ITC, and Infosys, says global management consultancy Hay Group. TCS replaced last year's winner group company Tata Steel by scoring highest on parameters such as corporate governance, financial soundness, and talent management. Two criteria in particular, Leadership, and Creating Shareholder Value separated the winners.

How do you think effective interaction between HR and finance department of a firm helps in achieving its skills?

Do you think that TCS has preferred the profit maximization approach over the wealth maximization approach?

2. A) The current price of an Ashok Leyland share is Rs. 30. The company is expected to pay a dividend of Rs. 2.50 per share which goes up annually at 6%. If an investor’s required rate of return is 11%, should he or she buy this share or not?

B) A bond with a face value of Rs. 100 provides an annual return of 8% and pays Rs. 125 at the time of maturity, which is 10 years from now. If the investor’s required rate of return is 12%, what should be the price of the bond?

3. a) How do you think the trend of capital structure across the Indian corporates affect the economy as a whole?

b) What proportion of debt and equity should be taken up in the capital structure of a firm?

c) Discuss the theories that are propounded to understand the relationship between financial leverage and value of the firm.

4. HPCL was established in 1952, operates from 500 different locations, including refineries, terminals, LPG plants, aviation service facilities, etc. They developed a Lotus Notes workflow tool and deployed it across the organisation so that any capital investment proposal from any operating location in the country can be routed to relevant reviewers and approving authorities. With the implementation of the new online system, the total cost savings as a result of reduced man-hours amounts to about Rs 25 lakh per annum.

1. What do you think would have been the complexities involved in implementing this new project at HPCL?

2. What are the various phases in the capital budgeting process? To what extent do you believe that automation can ease out the process?

5. A) Indicate whether the operating cycle in the following industries is short (less than 30 days), medium (less than 6 months) or long (more than 6 months)

Steel, rice, vegetables, fruits, jewelry, processed food, furniture, mining, flowers and textiles

b) Companies with the shortest working capital cycles have current ratios much lower than the firms with longer cycles. What is your view on this statement? How do you think the operating cycle affects operating profit margins?

c) Discuss the relationship between working capital management and market performance of a company? Do you think the kind of relationship varies depending on the type of industry?

6. Nirma acquired Core Healthcare Ltd. in FY 2007. To bring about improvement in terms of liquidity in the script of the Company , it has gone for a stock split because it hasn’t had any buyback in the recent past. Nirma paid Interim dividend in 2007 to avoid the higher dividend tax announced in that year’s budget.

Henkel, on the other hand, has a very weak Dividend Policy. The major reason being that the company has weak operations and low margins. There is no record of Stock Splits and Buybacks by Henkel India in the past.

Discuss the dividend polices of these two companies.

MB0046-MARKETING MANAGEMENT

1. Explain the stages in the new product development process.

2. Explain the various types of retailers and wholesalers.

3. Describe the steps in business buying process.

4. Explain the product mix pricing strategies with examples.

5. Advertisement is a media which conveys message about the product. It is important to understand different types of advertisement to attract the attention of the people to a product and service. Find out the various forms of advertisement.

6. Explain the forms of customer relationship and the reasons behind losing customer by organization.

MB0047- MANAGEMENT INFORMATION SYSTEM

1. A waiter takes an order at a table, and then enters it online via one of the six terminals located in the restaurant dining room. The order is routed to a printer in the appropriate preparation area, the cold item printer if it is a salad, the hot item printer if it is a hot sandwich or the bar printer if it is a drink. A customer’s meal check-listing, bills the items ordered and the respective prices are automatically generated. This ordering system eliminates the old three-carbon-copy guest check system as well as any problems caused by a waiter’s handwriting. When the kitchen runs out of a food item, the cooks send out an ‘out of stock’ message, which will be displayed on the dining room terminals when waiters try to order that item. This gives the waiters faster feedback, enabling them to give better service to the customers. Other system features aid management in the planning and control of their restaurant business. The system provides up-to-the-minute information on the food items ordered and breaks out percentages showing sales of each item versus total sales. This helps management plan menus according to customers’ tastes. The system also compares the weekly sales totals versus food costs, allowing planning for tighter cost controls. In addition, whenever an order is invalidated, the reasons for the invalidation are keyed in. This may help later in management decisions, especially if the invalidations are consistently related to the food or the service. Acceptance of the system by the users is exceptionally high since the waiters and waitresses were involved in the selection and design process. All potential users were asked to give their impressions and ideas about the various systems available before one was chosen.

a. What is the type of information system the above scenario is referring to?

b. How does this system helps later in management decisions related to food or service based on the reasons for the invalidation which are stored

c. How this system does helps in finding out the performance of the hotel form year to year?

2. a. With the increase in technology the business processes have been frequently changed and modified based on the upcoming requirement of the organization. What is this type of concept called as?

b. Explain reverse engineering. How do you improve a process in BPR

3. a. While implementing MIS in any organization change can occur in number of ways. List and explain the steps in the process as suggested by Lewin’s model.

b. Compare between prototype approach and Life Cycle approach

4. Quality is abstract in nature. It varies among users and across industries. List and explain the quality parameters with suitable examples. Also explain the effect of each quality parameters on information processing.

5. Write short notes on

a. Neural Networks

b. B2B model with an example

c. DSS Models

d. Administrative control

e. Distributed database

6. A project is composed of 9 activities the three estimates of time in weeks for the activities are given below in the following table.

Activity	Immediate predecessors	Optimistic time	Most like time duration	Pessimistic time
A	-	5	8	10
B	-	18	20	22
C	-	26	33	40
D	A	16	18	20
E	A	15	20	25
F	B	6	9	12
G	C	7	10	12
H	D	7	8	9
I	F,E	3	4	5

a. Draw a PERT Network

b. Determine the expected time and variance for each activity

c. Determine earliest and latest occurrence time of each event

d. Determine the critical path for the network

MB0048- OPERATIONS RESEARCH

1. Discuss the methodology of Operations Research. Explain in brief the phases of Operations Research.

2. a. Explain the graphical method of solving Linear Programming Problem.

b. A firm produces three types of products viz., A, B and C, which are processed on three different machines viz., M1, M2 and M3. The time required to process on unit of each of the products and the daily capacities of machines available per day are given in the following table. The profit earned by selling one unit of type A, B and C is Rs.10, Rs.15 and Rs.20 respectively. It is assumed that what all is produced is consumed in the market. Formulate this as Linear Programming Problem to maximize the profit.

Machines	Time per unit (minutes)			Machine capacity available (min.)
	Product A	Product B	Product C
M1	5	3	2	400
M2	4	-	3	500
M3	5	2	1	300

3. Explain the steps involved in finding Initial Basic Feasible solution by the following methods:

a. North West Corner Rule method

b. Vogel’s approximation method

4. Explain Monte Carlo Simulation method. What are the advantages and limitations of Simulation?

5. Explain the Characteristics and Constituents of a Queuing System.

6. a. What do you mean by dominance? State the dominance rules for rows and columns.

b. What are the differences between PERT and CPM?

MB0049 - PROJECT MANAGEMENT

1. Describe the CPM model. Briefly explain.

2. Define risk management. What are the different types of risks that can affect a project?

3. Briefly discuss the steps to close the project

4. Discuss the various steps of PMIS planning

5. What are the important approaches to project control?

6. Describe the project planning process and explain it in detail.

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SEM 3 COMMON FALL 2013

MB0050-RESEARCH METHODOLOGY

1 Research is a sequential method of enquiry, directed towards a clear implicit or explicit objective. Describe in detail the steps to be carried out in a typical research study.

2 Exploratory research designs are the simplest and most loosely structured research designs. Explain the methods that can be used in an Exploratory research design.

3 The choice of the measurement scale has implications for the statistical technique to be used for data analysis. Discuss the types of measurement scales with examples.

4 Explain the following:

(a) Formalized and unconcealed questionnaire

(b) Formalized and concealed questionnaire

(c) Non-formalized and unconcealed questionnaire

(d) Non-formalized and concealed questionnaire

5 a. Briefly explain the steps in Hypothesis testing.

b. It is known form past studies that the monthly average household expenditure on the food items in a locality is Rs. 2700 with a standard deviation of Rs. 160. An economist took a random sample of 25 households from the locality and found their monthly household expenditure on food item to be Rs. 2790. At 0.01 level of significance, can we conclude that the average household expenditure on the food items is greater than Rs. 2700?

6 Explain the Structure of the Research Report. What are the guidelines for effective report writing?

MB0051 –LEGAL ASPECTS OF BUSINESS

1 Write short notes with examples:

a) Offer and acceptance

b) Capacity to contract

2 Discuss the rights and liabilities of a surety.

3 How is an agency formed? Discuss the classification of agents.

4 Discuss the registration of firm under section 58 of Indian Partnership Act, 1932. Explain what partnership deed is.

5 What do you mean by negotiable instruments? What are the various types of negotiable instruments recognized by the negotiable instruments act, 1881?

6 Who is a consumer? Examine the rights of a consumer enshrined under the consumer protection act, 1986.

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SEM 3 BANKING FALL 2013

MA0036-FINANCIAL SYSTEM AND COMMERCIAL BANKING

1 Visit website of any life insurance company and list the products for different age groups .

2 Discuss whether issuing letter of credit, issuing guarantee are financial services. If so, in which category, will it come under? Differentiate between financial services offered by banks as well as other financial institutions.

3 Discuss the role played by Bharti AXA Investment Managers Private Limited with reference to intermediary services.

4 Discuss the latest Monetary Policy statements released by the RBI for the year 2013 and list the salient features.

5 Discuss the CTS-2010 Standards and its effect on the customers.

6 Corporate Governance in banks is different from corporate governance in corporate world. Elaborate this statement.

MA0037-BANKING RELATED LAWS AND PRACTICES

1 Refer a bill of exchange and discuss its features. Elucidate the difference between a cheque and a bill of exchange.

2 A person deposits some jewellery with a bank as a security for a debt. After repaying the debt, he demands the return of the jewellery. He owes some other debts to the bank. Is he entitled to recover the jewels from the bank? Discuss the lien and differentiate types of lien. Explain Rule in clayton’s case.

3 A mortgage a certain plot of building land to B and afterwards erects a house on the plot. For the purpose of his security, B is entitled to the house as well as the plot. Discuss the right of mortgager and mortgagee.

4 Bangalore based Janalakshmi Financial Services has recently completed a securitization transaction worth INR 250 million with IFMR Capital. Closed on August 18th, IFMR Capital’s latest transaction Delta Pioneer IFMR Capital 2010, is backed by 35,560 microloans originated by Janalakshmi, a microfinance NBFC (Non-Banking Financial Company). Explain registration of securitisation company or reconstruction company. Discuss the documents involved in this transaction.

5 Are digital records admitted as evidence under Banker’s book of evidence act? Discuss the conditions in the printout.

6 Rohit is not a customer of the bank. He is a university student. He applies for a banker’s cheque at the extension counter of a bank. He was refused at the first instance but the bank realised its mistake and agreed to issue the banker’s cheque. The process took more than 4 hours. What is the recourse available to Rohit? What type of documentary evidence can Rohit produce? What is the procedure for redressal of grievances under Banking ombudsman scheme?

MA0038-BANKING OPERATIONS

1 David is a money lender and lends money to the needy. Will David lend money charging market rate of interest or more? Explain the intermediation process of banks.

2 Assess the business potential for opening an extension counter of your bank in a medical college. List the possible benefits and infra requirements for the branch.

3 Please refer any commercial bank and write down the interest rates on deposits as quoted by the bank in the notice board. Discuss the basic objectives which the banks pursue while pricing their business loans?

4 In every bank, there are many schemes for managing investments made by the clients. The banks provide a wide range of plans and schemes for investment. The banks deposit the money collected through their clients in many government projects apart from lending. Can the banks invest in liquidity plans of mutual funds? Discuss the composition of investments and investment policy guidelines.

5 List out the banks that were merged during the financial year 2010-2012. Discuss the factors that affect mergers and acquisitions

6 BoI, was the first to cut its minimum rate of lending or the base rate by 0.25 per cent after a finance ministry diktat last week, is targeting to take domestic NIM up to 3.10 per cent for FY14 from previous year's 3 per cent. Discuss the factors that contribute to NIM.

MA0039-RETAIL BANKING

1 Log on to any commercial bank’s website and discuss the features of deposits and personal loan

2 When your card is stuck in the ATM, discuss what action would you take? In this context, write a short note on ATM card.

3 Discuss how Aadhaar card is used as a valid KYC norm.

4 Conduct a need analysis in your area and list customer’s preferences with respect to banking products.

5 A customer of the bank remits into his account Rs 1000. The currency notes are soiled and mutilated. Will the bank accept the cash? Discuss the RBI policy on currency chest and functions of the currency chest.

6 Discuss the elements involved in transfer of funds

MF0010 & SECURITY ANALYSIS AND PORTFOLIO MANAGEMENT

1 Financial markets bring the providers and users in direct contact without any intermediary. Financial markets permits the businesses and governments to raise the funds needed by sale of securities. Describe the money market/capital market – features and its composition.

2 Risk is the likelihood that your investment will either earn money or lose money. Explain the factors that affect risk. Mr. Rahul invests in equity shares of Wipro. Its anticipated returns and associated probabilities are given below:

Return	-15	-10	5	10	15	20	30
Probability	0.05	0.10	0.15	0.25	0.30	0.10	0.05

You are required to calculate the expected ROR and risk in terms of standard deviation.

3 Explain the business cycle and leading coincidental & lagging indicators. Analyse the issues in fundamental analysis.

4 Discuss the implications of EMH for security analysis and portfolio management.

5 Explain about the interest rate risk and the two components in it.

An investor is considering the purchase of a share of XYZ Ltd. If his required rate of return is 10%, the year-end expected dividend is Rs. 5 and year-end price is expected to be Rs. 24, Compute the value of the share.

6 Elucidate the risk and returns of foreign investing. Analyse international listing.

MF0011 & MERGERS & ACQUISITIONS

1 Give the meaning of advantages and disadvantages of mergers and acquisitions. Explain the types of Mergers and Acquisitions.

2 Write a note on the five-stage model of mergers and acquisitions.

3 What do you understand by creating synergy? Give the prerequisites for the creation of synergy.

4 Demerger results in the transfer by a company of one or more of its undertakings to another company. Give the meaning of demerger. What are the characteristics of demerger? Explain the structure of demerger with an example.

5 Explain Employee Stock Ownership Plans (ESOP). Write down the rules of ESOP and types of ESOP.

6 Explain the factors in Post-merger Integration. Write down the five rules of Integration Process.

MF0012 & TAXATION MANAGEMENT

1 Explain the concept of tax planning and the factors to be considered in tax planning. Give the difference between tax planning and tax evasion.

2 Explain the process of tax payment.

3 Write short notes on:

Capital gain

Cost of acquisition

Cost of improvement

Expenditure on transfer

Transfer

4 Explain the computations of Tax in two aspects given below:

Tax provision for Computation of Total income of firms

Computation of partnership firms’ book profit.

5 Explain the service tax law in India. Give the concept of negative list.

6 Identify and explain the major considerations in capital structure planning. Explain two approaches in dividend policy and factors affecting dividend decisions.

MF0013 & INTERNAL AUDIT & CONTROL

1 Define and explain the term auditing. “Personal qualities of an auditor are important for the successful conduct of audit”. Comment

2 Write the key objectives of a good internal audit system. Narrate the points of dissimilarities between external audit and internal audit.

3 Give the role of internal auditor in the Company’s Management. List down the duties of auditor Under Section 581ZG.

4 The effectiveness of the internal control system can be ensured if the important aspects of the company’s operations are kept in mind. Explain the characteristics of an effective internal control system. Write the elements of internal control.

5 Describe general EDP controls. Explain the appraisal of accounting system and related internal control.

6 Explain the internal control systems in insurance companies. Write down about the reporting internal control weaknesses.

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SEM 3 HCS FALL 2013

MH0051 – Health Administration

1 Define health. Discuss the demographic profile of India.

2 Explain the significance and achievements of national health programs for communicable diseases in India.

3 List the government programs for nurturing newborns. Discuss any two programs in detail.

4 What is disaster reduction? Discuss the necessity of disaster alertness in hospitals.

5 Explain epidemiologic triad.

6 Define epidemiological study of association and causation in health and diseases. Explain the uses of epidemiology.

MH0052 – Hospital Organization, Operations and Planning

1 Listing the various hospital functions Explanation of various functions of hospitals

2 List the various committees in a hospital setting. Discuss the factors that affect the effectiveness of committees.

3 Explain the process of material management in a hospital.

4 Discuss in brief the planning, design and staffing of a billing department in a hospital.

5 Discuss the managerial skills required to be possessed by a health service manager.

6 Imagine that you are appointed as a consultant for setting up a Radiology and X-ray unit in a tertiary care teaching hospital. What are the planning considerations you have to keep in your mind before executing the task?

MH0053 – Hospital & Healthcare Information Management

1 Define Health management information system. Discuss its overall benefits.

2 Describe the intra and interdepartmental relationships of Health information management department.

3 What is telemedicine? Explain the types and technology trends in telemedicine.

4 Explain the steps involved in designing and implementation of Hospital Information System.

5 Discuss the applications of hospital information system.

6 Discuss the threats to healthcare information.

MH0054 – Finance, Economics and Planning in Healthcare Services

1 Give an account of incentives available to healthcare sector under the income tax act.

2 What do you mean by health economics? Discuss the role of economists in healthcare industry.

3 Discuss the importance of financial information in healthcare organisations.

4 Explain different methods of evaluation of healthcare services.

5 Define cost accounting. Explain the various categories of costs.

6 What is financial reporting? Explain the need for financial reporting.

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SEM 3 HR FALL 2013

MU0010 – Manpower Planning and Resourcing

1 Define the term ‘manpower planning’. Explain the need for manpower planning. What are the advantages of manpower planning?

2 What do you mean by manpower forecasting? Why is it necessary? Explain the types of manpower forecasting.

3 The latest trend in recruitment is the ‘E-Recruitment’. Write a brief note on this ‘E-recruitment’

4 Explain the necessity and types of induction.

5 Define talent engagement. Why is it important? What are the driving factors of talent engagement?

6 Many organisations closely observe the employee exits and are managing the exit process professionally in order to reduce the employee turnover. Describe such employee exit process and operational responsibilities. Differentiate between exit surveys and exit interviews.

MU0011 – Management and Organisational Development

1 Define organisational development. What are the assumptions of Organisational Development?

2 Describe the following theories of planned change: ‘Lewin’s change model’ and ‘Action research model’

3 Describe the components of OD programs and the OD program phase

4 What are the ethical dilemmas in practicing OD?

5 Define the term downsizing. List the types of downsizing. Explain the significance, misconceptions and effects of downsizing.

6 Organisational learning is an area of knowledge within organisational theory that studies models and theories about the way an organisation learns and adapts. Describe the seven steps of initiating such ‘organisational learning’.

MU0012 – Employee Relations Management

1 Employee relations management (ERM) is all about management of relationship with employees in an organisation. Explain the features and importance of this ERM.

2 What are the various types of communication? Explain the importance of organisational communication. What are the methods to improve communication?

3 Human Resource Information System (HRIS) helps organisations to carry out their HR administrative functions in an effective manner. What are the important features that makes a good HRIS? Mention some common applications of HRIS.

4 What are the objectives of organisational discipline? List the types of disciplinary problems. Explain the steps of disciplinary procedures commonly followed in many organisations.

5 What is trade union and what are its objectives? Describe trade unions in India.

Meaning of trade union

6 Write a brief note on the following Acts:

(i) Factories Act, 1948

(ii) Industrial Disputes Act, 1947

MU0013: HR AUDIT

1 Define Human Resource (HR) Audit. Explain the need for HR Audit. What are the benefits of HR Audit?

2 Write short notes on the following:

(i) Audit for HR Planning

(ii) Audit for HR Climate

3 What is HR Scorecard? Explain the reasons for designing & implementing HR Scorecard framework.

4 What is meant by ‘Competency mapping’? Explain the various competencies and the associated behavioural aspects.

5 Write a brief note on effectiveness of Human Resource Development Audit as an intervention.

6 Describe the rationale behind human resource valuation and auditing.

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SEM 3 IB FALL 2013

IB0010 & INTERNATIONAL FINANCIAL MANAGEMENT

1 Explain the goals of international financial management. Give complete explanation on Gold Standard 1876-1913. List down the advantages and disadvantages of Gold Standard.

2 Give an introduction on capital account with its sub-categories. Discuss about capital account convertibility.

3 Explain the concept of Swap. Write down its features and various types of interest rate swap.

4 Elaborate on measuring exchange rate movements. Explain the factors that influence exchange rates.

5 Write short notes on:

International Credit Markets

International Bond Markets

6 Country risk is the risk of investing in a country, where a change in the business environment adversely affects the profit or the value of the assets in a specific country. Explain the country risk factors and assessment of risk factors.

IB0011– International Marketing

1 Discuss the scope of international marketing. How is international marketing more complex than domestic marketing?

2 What are trade barriers? Compare tariff and non-tariff barriers.

3 How is international marketing research carried out? Discuss in brief.

4 List the factors that affect the pricing strategy of an international firm? Explain the different pricing strategies the firms can adopt.

5 Write short notes on:

a) International commercial terms(Incoterms)

b) Commercial invoice

6 Explain the difference between the role of World Bank and International Monetary Fund.

IB0012 – Management of Multinational Corporations

1 Discuss the meaning, objectives and difficulties of international business.

2 What is the impact of Globalization on world economy? What are the devices of globalization?

3 What do you understand by multinational corporations? Analyze the types of MNCs.

4 Enumerate the factors which affect the organizational structure of an international firm. Explain the merits and drawbacks of matrix structure.

5 Discuss the various money management decisions in MNC.

6 Write short notes on:

a)International technology transfer

b)Licensing

IB0013 –Export Import management

1 Enumerate the various steps involved in processing of an export order. Discuss them in brief.

2 What do you understand by SEZ? Explain the special features of SEZ units.

3 What is Bill of entry and what are its features? List the documents to be filed with B/B.

4 Explain the meaning of exchange risk. What can be done to mitigate this risk? Discuss.

5 What is custom duty and what are its types? Explain with example how custom duties are levied.

6 Write short notes on:

a) ECGC

b)Packing credit

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SEM 3 MARKETING FALL 2013

MK0010 - SALES, DISTRIBUTION AND SUPPLY CHAIN MANAGEMENT

1 Define Aggregate Planning and its strategies to meet demand and supply.

2 Explain the SCOR model with a diagrammatic representation

3 Explain the recent trends in Sales Management.

4 Explain “Green supply chain management” in detail.

5 Explain the various stages involved in the personal selling process

6 Discuss three components of supply chain management.

MK0011- CONSUMER BEHAVIOUR

1 Explain the tri-component attitude model

2 Describe the levels of consumer decision making while buying.

3 Explain brand image and the dimensions of brand personality

4 Explain the VALS (Value and Lifestyle) framework with diagram.

5 Explain the five categories of Adopters in innovation process.

6 Briefly discuss the decision-making models.

MK0012- RETAIL MARKETING

1 Explain the classification of retail formats in detail with Indian examples.

2 Define e-tailing. Explain the future of electronic retailing.

3 Discuss the Retail pricing strategies.

4 Describe the Retail Buying Process in brief.

5 Write short notes on:

6 Explain the Retail Merchandising Management (RMM) in brief.

MK0013- MARKET RESEARCH

1 Define Research and its characteristics. Also explain any seven types of research.

2 Explain the various types of Consumer and Business to Business (B2B) market research.

3 Discuss the various Techniques of Sales Analysis and forecasting in estimating the current market demand.

4 Discuss the Various techniques of Probability sampling techniques in detail with examples.

5 Explain the process of sampling and classification of non-probability sampling techniques.

6 Discuss the features of online marketing research and its types.

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SEM 3 MIS 2013

MI0033- SOFTWARE ENGINEERING

1 Highlight the reasons for measuring a software product. Also discuss the classification of process metrics measurement.

2 The Elite info systems has gone through three phases of application change management. They are informal, production promotion and software configuration management. In earlier informal phase the software engineer who developed the code has to place it into production. Due to poor documentation, there was difficulty in understanding and differentiating between the new code and existing code. Then elite info systems adopted change management process. The first ERP was implemented in the company. The company also segregated the duties of the software professional in the company based on the area of specialization and domain knowledge. According to this phase the developer who develops the code could not be held responsible for placing into production. Rather if the developer who wants to change the code has to submit the request through web based application where the changes are tracked and updated simultaneously. Automated workflow was established so that requests could be routed to the right channel for approval. The SCM was introduced into their development life cycle and this brought about a change in the software production life cycle. The SCM process gave segregation of duties which diminished the damage that could be caused by incompetence. Therefore in software configuration management phase, segregation of duties ensured security and reduced the risk. The various responsibilities of configuration migration, enhancement of quality control and analysis and coordination with the change management group. The tools used in the systems is application- change tracking and development tool. They used this software to govern and archive the various software versions. It stores all the code in the archiving version manager, which enhance quality and simplifies troubleshooting. The process adopted helps to improve the quality by managing change and predicting its effect. Consistent governing rules were enforced throughout the deployment process. It provide clear accountability which automated audits trails identified the required approvals at each phase. Early intervention results in more repeatable, faster deployments with fewer errors. Due to the deployment of this process, the three main goals of change management were achieved which are; development of quality, reduction by risk by helping ensure that processes are repeatable and predictable, and reduction of development costs. The following are the benefits of the process Increased developer productivity Improved IT service to internal clients Enhanced scalability Employee acceptance Therefore Elite Info Systems concludes that SCM is to be made as an integral part of their production process. The company regarded SCM not as a luxury, but as necessity.

a. Which process did Elite Info Systems deployed to improve the quality of change? Why?

b. What is predictive reliability? How SCM will help in prediction?

3 With the program module diagram explain bottom-up integration. Give example

4 Mr. Shyam Kumar is the Assistant project manager in a software company. The company has bagged a contract for developing software for the credit card division of a private bank. Mr. Shyam Kumar and his team have decided to take up the requirement analysis phase of software engineering. What are the tasks or operations that Mr. Shyam Kumar and his team have to take up in order to complete the software requirement analysis phase?

5 Consider your friend has opened a small IT hub or internet café in your city. List the steps that you implement the key practices that explain the infrastructure and performances of his hub.

6 Write Short notes on

a. Prototyping

b. Quality Control (QC)

MI0034- DATABASE MANAGEMENT SYSTEMS

1 How is DBMS classified based on several criteria? Explain each one of them with few examples where ever required

2 Differentiate between B+ tree and B- tree. Explain them with diagrams

3 EMPLOYEE

EMP_ID NAME PROJECT SALARY DEPT_NUM

MUL1 Ramya PR1 40000 1

MUL2 Nupur PR1 45000 2

SMU1 Rajesh PR3 20000 2

SMU2 Vinay PR2 50000 3

SMU3 Anil PR2 80000 2

DEPARTMENT

DEPT_ID DNAME PLACE

1 MIS Bangalore

2 HRM Bangalore

3 Finance Chennai

4 Research Bangalore

Using these tables answer the following question

a. If we want to see all the employees with salary between 40000 and 50000, which query can be used?

b. Select employee name from EMPLOYEE table, whose name starts with R

c. Explain aggregate functions and grouping in detail

4 What are the problems and failures that may encounter with respect to the transactions in a database management system? Give examples.

5 Consider any database of your choice (may be simple banking database/forecasting database/project management database). Show the deduction of the tables in your database to the different types of normal forms

6 Read the following case study thoroughly and answer the following questions:

Laxmi bank is one of the largest private sector banks of India. It has an extensive network of more than 200 branches. It offers banking services to retail as well as corporate clients. The bank faced a challenge in integrating multi-pronged database management system into a centralized system. The IT department of the bank also realized that the computing capabilities of its PCs and servers were not proportionately distributed among all its branches. Each branch had its database management system stored in a traditional way on the disk. The total cost of operating and maintaining the current IT infrastructure was very high and the fundamental shortcomings added to the costs. Moreover, there were also recurrent problems due to the malfunctioning of the currently operational database management system. Therefore, the bank’s top management decided to fix the problem and operationalise a robust database management system. The bank hired an external database technology consulting firm called AKPY Info systems Limited. AKPY divided the entire IT infrastructure of the bank around two verticals. The retail banking vertical and the corporate banking vertical. All the individual database servers from the individual branches were removed. The entire database system was made virtual such that the managers and the staff can access only the required information (related to retail banking or corporate banking) from the respective centralised data centers. There were only two such centralised data centers (one for retail banking and another for corporate banking) that were managed centrally. Staff and managers could access the information through their PCs and laptops. Centralised database management system complemented the security system by bringing in authentication through a unified ID management server. Managers and officers of the bank were able to process half a million transactions per month in real time after the new implementation. There were significant savings in the cost and also in the consumption of power. Now there were no problems with regard to imbalances in the load across various network servers. Due to centralised data management, top management could keep an eye on the functioning of various branches. Hence the cases of fraud and cheating reduced considerably. The bank managers could also process the loan applications in reduced time since the customer’s previous records could be accessed at the click of the button and approval from the higher authorities could be obtained in real time. Moreover the new system also brought in many applications that helped local managers in the decision making process.

a. List the uses of centralized data management

b. What steps Laxmi bank need to take if it were to change its centralised database system to a distributed database system in future?

MI0035- COMPUTER NETWORKS

1 A multiplexer takes several data communication lines or signals and converts them into one data communication line or signal at the sending location. Explain the basic methods of multiplexing.

2 Write short notes on

a. Network quality of service

b. Gateways

c. Mobile Telephone system

d. Geostationary satellites

e. Ethernet

3 Describe the architectural framework of Integrated Services Digital Network (ISDN).

4 LAN is a privately owned networks which spans over a size of up to a few kilometers in a building or a campus.

a. How can LAN be differentiated from other Networks.

b. Explain Wireless Lans

5 Read the following case study thoroughly and answer the following questions:

India is the second most populous country in the world. Even with abundant natural resources, it is still considered a developing country. In India, it is necessary that research and development that has taken place in the field of communication should reach rural areas. This is because nearly 70% of the population lives in villages. In India, physical infrastructure such as roads and highways is still not fully developed. Wired communication requires digging of roads, laying of cables and erecting towers. It involves tremendous human effort and enormous capital outlay in the rural and hilly areas. Hence wireless communication implemented through satellites can play a vital role. Realising the importance of satellite communication, India implemented Satellite Instructional Television Experiment (SITE) in 1975-76. This made it possible to broadcast educational and other programs related to family planning, agriculture and health issues through television sets even in the remote areas. This initiative helps in creating awareness and also helps government in bringing developmental schemes to the door step of the masses. An advantage of satellite communication is that, satellites can amplify the signals and resend it to thousands of stations on the ground at the same time. Digital TV and radio programmes can directly reach the receivers found in the cars and homes through a satellite. For large organisations, it has become much cheaper to transmit commercial information to thousands of their dealers scattered across the globe by means of satellites. Wired communication can easily get disrupted when the cables are damaged intentionally or unintentionally. However, microwave satellite communication is not affected even in the adverse environmental conditions. Thus, during the times of natural disasters, the physical infrastructure of wired communication may be destroyed. But still contact can be maintained with the affected people through the satellites. In addition, remote sensing satellites can be used to keep an eye on the enemy movements, determine the locations of natural resources, warn about impeding cyclones and exactly pinpoint the presence of fishes or submerged objects in the oceans or seas. Another form of wireless communication is the mobile communication. Mobile handsets have made it possible for the people not only to converse among themselves but also carry out banking and e-commerce transactions. Satellites have also made it possible the implementation of Global System for Mobile Communication(GSM) through which wireless Internet can be provided.

a. Highlight the advantages of wireless communication over wired communication.

b. In what ways, rural India has benefited through satellite communication.

6 Explain world wide web in detail

MI0036- BUSINESS INTELLIGENCE & TOOLS

1 How do you classify the different types of business Intelligence

2 a. Similarity measures determine the similarity between the two objects. What are the four methods to determine the similarity characteristic between the two objects?

b. Illustrate decision tree

3 Define data mining and describe the architectural framework of data mining.

4 Discuss the features of various types of business models with the help of examples.

5 A non-profit organisation - a leader in promoting urban sustainability in India - has the permission to supervise and propose resourceful energy and source utilisation by corporate entities across India. The customer was using spreadsheets to confine various information with regards to unit consumption, charges, research, and analytics of Energy Usage. The Intensity for both Heating Degree Days & Cooling Degree Days, and it was suffering from the disadvantages of utilisation of multiple non-standard spreadsheets. The crucial challenge of the organisation was to develop excellence of data; time needed to gather & authenticate information, distribute graphs & analysis with cyclic time series, and carry out other ad hoc queries & difficult analysis.

Customer also wanted a BI solution that is easy to use, available from web, and needs negligible human resources to execute these periodic tasks. Elegant BI Business Intelligence solution deployed with customised ETL solution has offered web based, simple to use, and error-free analytic system to client, in short time span and small budget. Research coordinators at client side, now have complete picture of the energy usage patterns and trends in hours rather than days, and they spend more time doing other ad hoc research and data mining, rather than collecting, consolidating, and validating data from large number of spreadsheets received from member organisations every month. This initiative is helping customer sustain its management position for a better cause of supporting sustainable metropolitan communities in India.

a. What are the aspects of BI framework? Explain each of them in detail

b. What are the tools used in the above case study to meet the challenges of the organization and to maintain food quality as well?

6 ABC is an online educational organization which offers number of programmes. Throughout the world. It has its franchise all over the world. It has to maintain huge data about all the all the programmes that are currently running and also that are withdrawn but still running for old students. How should it plan to implement the business intelligence solutions? What are the limitations of Business Intelligence?

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SEM 3 OM FALL 2013

OM0010 - OPERATIONS MANAGEMENT

1 What are the effects of Global Competition on the industries in India?

2 How is ‘Economies of Scope’ different from ‘Economies of Scale’?

3 List and explain the six basic steps involved in preparing a forecast

4 Explain Johnson’s rule for sequencing and how it is different from CDS algorithm

5 How does Crosby’s absolute of quality differ from Deming’s principles?

6 Analyse the various types of Probability distribution

OM0011 – ENTERPRISES RESOURCE PLANNING

1 Describe Executive Information Systems(EIS) and list their advantages and disadvantages.

2 Evaluate different and popular modules of an ERP package like finance, manufacturing and materials management.

3 Describe the functioning of various sub module of Sales and Distribution module.

4 Describe the types and sub modules of CRM.

5 Explain any 5 phases phases/steps of the ERP implementation

6 Describe the ERP market

OM0012 – SUPPLY CHAIN MANAGEMENT

1. Analyse the key issues in Supply Chain Management

2. Managers usually do not prefer a single best purchasing strategy. As there are many options and variables, managers try to design the best-fit strategy based on the requirements of the project. Evaluate this

3. How does a company select a 3 Party Logistics company

4. What are the strategies used for the risk mitigation of controllable risk?

5. Discuss the impact of e-commerce on SCM

6. What are the reasons for the bullwhip effect and what methods may be employed to reduce it?

OM0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT

1 Elucidate Theory of Constraints and Constraint management

2 Explain the balanced scorecard approach which provides important information to allow the overall strategy of an organisation to be reflected in specific performance measures

3 Describe the different layouts that organisations can use and the benefits and limitations of each of the layouts

4 Summarise the importance of productivity and team work

5 Explain the single-server and multi-server waiting line models

6 Explain the different production planning strategies and cost involved in aggregate planning process

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SEM 3 PM FALL 2013

PM0010 – INTRODUCTION TO PROJECT MANAGEMENT

1 Summarise the project management processes involved in the monitoring and control process group

2 Elucidate the importance of communication in Project Management

3 Explain the roles of project manager

4 Explain the any FIVE types of contracts that are entered into in project procurement

5 Write short notes on Total Quality Management (TQM)

6 Describe the various supports that the project management system provides.

PM0011 – PROJECT PLANNING AND SCHEDULING

1 Explain the usefulness of WBS in cost control

2 Explain the method to estimate cost and create Budget

3 Explain the steps to draw a CPA chart

4 Explain the different methods in solving linear programming problem

5 Write short notes on process review report

6 Substantiate the impact of Life Cycle Costing on new product selection and strategy

PM0012 – PROJECT FINANCE & BUDGETING

1 Evaluate the golden rules of project risk management.

2 Explain different types of discounted cash flows

3 What are the decisions to be considered while making capital investment?

4 Explain IRR and WACC

5 What is sensitivity analysis?

6 Analyse the parametric cost estimation

PM0013 – MANAGING HUMAN RESOURCES IN PROJECTS

1 List and explain a few Business related competencies of a Project Manager

2 How would you develop competencies necessary for leadership in an organization

3 Explain Responsibility Assignment Matrix

4 What are the challenges towards effective teamwork in a virtual environment?

5 What are the inputs required and tools and techniques for managing stakeholder expectations

6 What are the steps you would follow to create competencies in an organization?

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SEM 3 RETAIL FALL 2013

ML0010 - WAREHOUSING & SUPPLY CHAIN MANAGEMENT

Q1. What are the attributes of ideal warehousing? Also describe the benefits of warehousing.

(10 attribute of an ideal retail warehouse – 5 Marks and 10 benefits of retail warehousing – 5 Marks)

Q2. Describe various models used in logistics management.

(Detailed explanation on all the 3 models - 9 Marks and diagram – 1 Mark)

Q3. Discuss the major drivers of supply chain performance briefly.

(Introduction of retail supply chain drivers & diagram – 2 Marks and detailed explanation of 4 driving component – 8 Marks)

Q4. Enumerate the three basic steps involved in the achievement of strategic fit.

(Detailed explanation of the 3 basic steps – 9 Marks and diagram – 1 Mark)

Q5. Describe the distinctive features of the operational decisions in Supply Chain.

(Detailed explanation on the operational decisions in Supply Chain – 10 Marks)

Q6. Explain the various factors that are taken into view while assessing and scoring the suppliers.

(Detailed explanation on the various factors while assessing and scoring the suppliers [10 points] – 10 Marks)

ML0011-BUYING AND MERCHANDISING

Q1. Explain the various principles of an ideal merchandising giving suitable examples for each.

(Detailed explanation on all the 14 Principles – 10 Marks)

Q2. Define category management & list the prerequisites of category management.

(Definitions - 5 Marks and prerequisites – 5 Marks)

Q3. What do you mean by merchandise budget plan? Explain its various components.

(Meaning of Merchandise Budget Plan [MBP] – 2 Marks and detailed explanation of 4 component – 8 Marks)

Q4. Elucidate the functions performed by the buying department of a retail store.

(Detailed explanation of 5 Steps – 10 Marks)

Q5. Explain the steps in the merchandise buying and handling process?

(Detailed explanation on 6 steps – 10 Marks)

Q6. Explain in detail the steps involved in vendor selection along with diagram

(Detailed explanation on 5 steps – 8 Marks & Diagram – 2 Marks)

ML0012-STORE OPERATIONS

Q1. Retail store manager are accountable for successfully running a retail store. Elaborate

(10 functions of retail store manager – 10 Marks)

Q2. Outline the key objectives of store management.

(Detailed explanation on basics of Store Management – 10 Mark)

Q3. What are the factors that need to be considered before allocating space in a store, explain in detail.

(5 factors in detail to be explained – 10 Marks)

Q4. Write a note on classification of merchandise on the basis of the nature.

(Detailed explanation of 9 types under classification on the basis of the nature of merchandise – 10 Marks)

Q5. Explain the levels of standardization.

(Detailed explanation on 4 types of standardization – 10 Marks)

Q6. How does a store control the quality of its merchandise?

(Detailed explanation on 5 steps of quality control procedure – 10 Marks)

ML0013-RETAIL IT MANAGEMENT

Q1. Briefly describe the role of IT in the various facets of retailing

(Brief explanation on 9 points – 10 Marks)

Q2. Briefly describe the e-retailing scenario across various industries.

(Detailed explanation on 5 different sectors – 10 Mark)

Q3. What is RFID Technology? How it works, explain with the diagram?

(Detailed explanation on RFID – 8 Marks and diagram – 2 Marks)

Q4. What do you mean by System Software and Application Software? Mention a few differences between System Software and Application Software.

(Brief explanation on System and Application Software – 2 Marks and differences between them – 8 Marks)

Q5. Briefly describe the steps involved in designing a database.

(Detailed explanation on 5 steps – 10 Marks)

Q6. Explain the various types of networks.

(Detailed explanation on 5 types of networks – 10 Marks)

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SEM 4 COMMOM 2013

MB0052 – STRATEGIC MANAGEMENT AND BUSINESS POLICY

1 Write Short notes on the following:

(a) Value Chain Analysis

(b) Corporate Restructuring

2 Differentiate between mission and vision of a company? Explain with examples.

3 Explain in detail Porter’s four generic strategies.

4 Differentiate between core competence and distinctive competence.

5 Define the term ‘industry’. List the types of industries. How do you conduct an industry analysis?

6 Describe the different approaches to business ethics.

MB0053 –International Business Management

1 Discuss porter’s diamond model for international trade.

2 Evaluate the importance of political stability for conducting international business. What is political risk?

3 Discuss the role of WTO in international trade. Explain any 2 major agreements in WTO.

4 Write short note on:

a) Strategic planning

b) Ethical convergence

5 Explain in various modes of payment in international trade. Discuss the role of letter of credit in the same.

6 Explain the various modes of entry in international business which could be used a part of strategy to enter foreign market.

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SEM 4 FINANCE FALL 2013

MF0015 & INTERNATIONAL FINANCIAL MANAGEMENT

1 Explain the goals of international financial management. Give complete explanation on Gold Standard 1876-1913. List down the advantages and disadvantages of Gold Standard.

2 Give an introduction on capital account with its sub-categories. Discuss about capital account convertibility.

3 Explain the concept of Swap. Write down its features and various types of interest rate swap.

4 Elaborate on measuring exchange rate movements. Explain the factors that influence exchange rates.

5 Write short notes on:

International Credit Markets

International Bond Markets

6 Country risk is the risk of investing in a country, where a change in the business environment adversely affects the profit or the value of the assets in a specific country.

Explain the country risk factors and assessment of risk factors.

MF0016-TREASURY MANAGEMENT

1 Consider you are the chief financial officer of a software company. How would you oversee the company’s Treasury function? Discuss how you formulate the treasury policy.

2 The interest rate offered on Certificate of Deposits varies from bank to bank. Refer some of the public sector and private sector banks and analyse the factors affecting the interest rates.

3 Explain in detail the process incorporated by any financial services company that operates in commodity market transactions. Classify the risks associated.

4 Explain the different types of liquidity risks. Explain the framework for measuring and managing the liquidity risks.

5 Compare and contrast the different types of foreign exchange risks of a multinational corporation (MNC) based in India.

6 Briefly explain at least three actions relating to treasury that have changed substantially with globalization. Visit a bank and analyse the various treasury products offered by the bank to its customers. Identify which of these are suitable for a large company with cash to invest, and why.

MF0017 & MERCHANT BANKING AND FINANCIAL SERVICES

1 Explain the concept of merchant banking. Give a small introduction on book building and write about the methods and guidelines for book building.

2 Explain the whole concept of issue management which includes pre-issue and post issue management.

3 Financial services are of several kinds. Financial services are divided into two extensive categories. Explain in detail both the categories of financial services.

4 Give the difference between Bank Vs Depository. Explain the functions performed by depository.

5 Give the introduction of leasing with an example. Explain all the four types of leasing.

6 Write about the concept of securitization and its features . Explain the process of securitization of debts and its advantages.

MF0018 & INSURANCE AND RISK MANAGEMENT

1 What do you understand by the term risk and uncertainty? Explain different types of risk facing business and individuals.

2 Identify the role of insurance in managing risk financing. Explain the importance of insurance transaction. Discuss in different perspectives of insured and insurer

3 Explain the reasons that have been responsible for the privatization of the insurance industry in the country. Identify the problems and prospects of public insurance enterprises.

4 Explain the creation and application of insurable interest. Give the differences between wagering and insurance.

5 Give the important activities of life insurance company. Describe the important historical milestones in the development of the life insurance sector in India.

6 Give short notes on :

Pricing objectives.

Pricing elements.

Rate computation

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SEM 4 HCS FALL 2013

MH0056 – Public Relations & Marketing for Healthcare Organizations

1 SWOT analyse the hospital you are in and evaluate the same in the light of hospital service offered, from the customer’s point of view and write a report.

2 Explain the types of public relations research.

3 Define e-marketing. Explain the various components of an e-marketing activity plan.

4 Discuss the current scenario of medical tourism in India.

5 Describe the future of healthcare marketing.

6 Discuss brand building on the internet.

MH0057 – Management of Healthcare Human Resources

1 Discuss management development in healthcare organisations.

2 Describe recruitment in healthcare services.

3 Explain the objectives of HRM in healthcare.

4 Define performance appraisal. Describe the components of performance appraisal.

5 Discuss HR audit process.

6 What is collective bargaining? Explain the principles and characteristics of collective bargaining.

MH0058 – Legal Aspects in Healthcare Administration

1 What is professional secrecy? Discuss the exceptions to the rule of confidentiality.

2 Explain the following concepts:

a. Accountability to patients

b. Vicarious liability

3 Which are the 3 types of inquest’s in India? Explain.

4 Define abortion. Explain medical termination of pregnancy act in detail.

5 Explain medical negligence. List the various rights and responsibilities of the patient.

6 Discuss the important documents and ethical codes in medical ethics.

MH0059 – Quality Management in Healthcare Services

1 Explain the principles of quality in healthcare.

2 Differentiate between Six sigma and Total quality management.

3 Explain the implementation of QMS in healthcare organisation.

4 Define accreditation and certification. List the benefits of accreditation and certification of hospitals.

5 Define total quality management. Discuss the importance of TQM in healthcare.

6 Discuss the methods of performance evaluation in healthcare services.

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SEM 4 HR FALL 2013

MU0015 – COMPENSATION AND BENEFITS

1 (i) What is meant by “compensation management”?

(ii) Organisations design out the employee compensation packages based on some ‘compensation’ and ‘non-compensation’ dimensions. Describe in brief the ‘compensation’ dimensions.

2 Explain the steps involved in designing a salary structure. List the components of pay structure.

3 Define the term ‘wage’. Write a brief note on ‘wage policy’.

4 Explain the concept of ‘tax planning’ with an example. Explain its role in Compensation Benefits.

5 Define ‘reward management’. What are its aims? Explain the factors affecting reward management policies in service sector.

6 Who are ‘Expatriates’? What are the objectives of ‘Expatriate compensation’? Differentiate between Financial (extrinsic) compensation and Non-financial (intrinsic) compensation.

MU0016- PERFORMANCE MANAGEMENT AND APPRAISAL

1 What is “Performance management planning”? How does planning affect a manager?

2 Define performance appraisal. What are the dimensions of performance appraisal? Describe the characteristics of performance appraisal.

3 Describe the traditional methods of performance appraisal.

4 What is performance feedback? Why is it used? What are the levels of performance feedback?

5 What is meant by “360 Degree feedback”? Explain its purpose. What are the advantages and disadvantages of 360 degree feedback?

6 Write a brief note on Ethics in performance management.

MU0017 - TALENT MANAGEMENT AND EMPLOYEE RETENTION

1 Explain the need for talent management. What are the consequences of failure in Managing Talent?

2 What are the building blocks of effective talent management system? Explain any one.

3 Define talent planning. What are objectives and steps of Talent Planning?

4 What is meant by talent acquisition? Explain some of the talent acquisition strategies.

5 Why ‘employee engagement’ is important? What are the factors of engagement? Describe some of the best practices in talent engagement.

6 Describe some of the major challenges in talent management.

MU0018 - CHANGE MANAGEMENT

1 Define the term ‘organisational transformation’. Discuss the various strategies to manage transformation in organizations.

2 Describe Integrative Model for Planned Change

3 The key purpose of communication of change is to ensure that the individuals understand what is going to happen and what is expected from them. Explain some other important needs for communicating change. Also explain the major methods and techniques for communicating change.

4 What do you mean by resistance to change? Discuss some of the reasons for individual (employee’s) resistance.

5 List the types of change management strategies. Explain any two of them.

6 Write short notes on the following:

a. Change agents

b. Kolb’s Learning Cycle

c. Organisational Learning

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SEM 4 IB FALL 2013

IB0015- Foreign Trade of India

1 Analyze the direction of India’s foreign trade since 2001.How has the direction of export and import affected our foreign trade.

2 Write short notes on:

a)European Union

b)APEC

3 Discuss the current situation of FDI in India. List the sectors where 100% FDI id permitted.

4 Discuss the salient features of India’s Foreign trade policy 2009-14.

5 Explain the meaning and objectives of FEMA. Who is an authorized person according to its rules?

6 What are the major differences between forward and future contracts? What do you mean by currency option?

IB0016 –International Logistics and Distribution management

1 Write a note on the difference between national and international logistics. Describe the role of global logistics operator in global trade.

2 Analyse and discuss market-accommodation flow with respect to operational, planning and control and behavioural context.

3 Write short notes on:

a) Bulk cargo

b) Container vessel

4 How is ocean liner conferences formed? What are the types of liner associations?

5 What are logistics intermediaries? Explain the different types of intermediaries and their strategic approaches.

6 Describe the various measures that must be taken while transporting the hazardous materials.

IB0017 –International Business Environment and International Law

1 What are the different types of economic systems? Why is economic environment important to analyze. Explain with examples.

2 Discuss the process of international negotiation. Elaborate on any 2 different styles of negotiating.

3 Evaluate various elements involved in a contract.

4 Write short notes on:

a) Corporate governance

b)Articles of Association

5 Elaborate on the roles of:

a)WTO

b)EXIM bank of India

6 What is international taxation and what are its principles? Analyze global taxation environment.

IB0018 – Export-Import Finance

1 Explain the risk involved in Documentary Bills in case of export. What is Bill of Exchange and name the parties involved in a bill of exchange.

2 Discuss the various UCP 600 provisions relating to standard for examination of documents under credit.

3 Distinguish between pre-shipment finance and post shipment finance. Discuss the RBI guidelines regarding post shipment finance.

4 Write short notes on:

a) letter of credit

b)Import financing

5 Explain the meaning of ECB. Discuss the RBI guidelines, for ECB under Automatic Route, relating to amount and maturity.

6 What is ECGC? Explain Commercial and Political Risks covered under ECGC Policies.

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SEM 4 MARKETING FALL 2013

MK0015/ML0015- SERVICE MARKETING AND CUSTOMER RELATIONSHIP MANAGEMENT

1 Explain service distribution growth strategies in brief.

2 Explain the service delivery process.

3 Definition of Service Marketing with its importance. Also explain the characteristics of services.

4 Discuss the relationship between CRM and customer loyalty.

5 Write a short notes on :

A. Servicescape

B. Blueprinting

6 Explain the pre-requisites of acquisition of customers.

MK0016- ADVERTISING MANAGEMENT & SALES PROMOTION

1 Discuss the role of various departments in Advertising.

2 Describe the AIDA model of consumer response hierarchy.

3 Explain the different kinds of Advertising objectives.

4 Explain the evolving consumer Segments which has impacts on Advertising.

5 Discuss any ten types of Advertising copy in brief

6 Discuss the forms of ethical forms of violation in advertising.

MK0017- E-MARKETING

1 Write short notes on :

A. Explain the four types of e-malls.

B. Types of Partners in an e-marketplace

2 Discuss about any four e- marketing tools in brief.

3 Explain the online buying process

4 Explain 2P (personalization, privacy) +2C (customer service, community) +3S (Site, security, sales promotion) formula in detail.

5 Discuss the types of Online Advertising

6 Explain the advertising and selling techniques used in e-marketing.

MK0018– International Marketing

1 Discuss the scope of international marketing. How is international marketing more complex than domestic marketing?

2 What are trade barriers? Compare tariff and non-tariff barriers.

3 How is international marketing research carried out? Discuss in brief.

4 List the factors that affect the pricing strategy of an international firm? Explain the different pricing strategies the firms can adopt.

5 Write short notes on:

a) International commercial terms(Incoterms)

b) Commercial invoice

6 Explain the difference between the role of World Bank and International Monetary Fund.

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SEM 4 MIS FALL 2013

MI0038- ENTERPRISE RESOURCE PLANNING

1 a. Discuss about ERP software selection criteria.

b. What is improper ERP system selection? Explain in detail

2 a) Discuss the components of Customer Relationship Management.

b) Explain the different modules of R/3

3 a. Consider two organisational environment in which one of the organisation is having no or little communication between departments and the other organisation where all the departments know what the others are doing. Now which environment is considered to be better and why?

b. Explain integrated Management of integration.

4 A business products distributor was manually processing over 300,000 customer orders each year. Heavy order flow prior to shipping cut-off timeframes and a highly variable daily volume created staffing challenges and inconsistent order turnaround times.

Despite an effort to process customer orders via EDI, the company continued to receive over 20,000 orders per month via fax and email requiring manual data entry. Customer Service Associates in three different centres manually entered the orders into the order management system with the added pressure of meeting a shipping deadline. As any manual single-pass data entry process there were many errors, especially during peak processing cycles.

Due to a complex product catalogue, variety of order types received from customers, and the large customer base, finding and training data entry specialists was a challenge. Fluctuating daily order volumes made maintaining appropriate staffing levels very difficult. During peak demand periods order processing lags would greatly decrease customer satisfaction levels.

To solve all these problems the company implemented an outsourced automatic data entry solution with sophisticated “free-form” data extraction for their fax and email orders. The solution was able to recognise and capture data from any customer order format with 99.5% accuracy. Order input no longer requires the participation of the company’s order entry staff, which has reduced labour costs. The solution also receives fax and email orders on behalf of the company directly from customers and converts the hardcopy order to an EDI electronic purchase order for the order management systems.

The solution includes a customised web-based portal to support exception processing and a secure web tool for archiving and storing images of all of the original order documents. The solution is completely accessible on demand from any of the company’s workstations. The solution was fully operational within 90 days and required zero capital investments in hardware, software or labour on the part of the company.

Questions:

a. What are the challenges that the company faced before the installation of the Data Entry solution?

b. What are the benefits of the Automatic Data Entry solution?

5 Write short notes on

a. Gap Analysis

b. Reduction of lead time

c. BAAN company

d. End users

e. ERP trends

6 Describe in detail the workflow of HRM that deploys ERP systems with a neat diagram

MI0039- E-COMMERCE

1 a. Briefly explain the mails goals of E-Commerce

b. What are the disadvantages of ecommerce

2 Explain your understanding of online information service with the help of a diagram

3 For many years companies have been using computers to send business documents instead of mailing paper documents (i.e. most of our pay checks are directly deposited into our bank accounts). This transfer of funds is accomplished by the use of an electronic file being sent from your company to your bank). The problem was that the all employed proprietary used unique formats to pursue this task. The absence of a standard format led to the condition where computers could no longer "talk" to one another without a great deal of effort by programmers. For example, Supplier X could recognize an electronic Purchase Order from Retailer A but not from Retailer B. To avoid the above condition ANSI formulated a committee for the entire world to have standardised format for the electronic transaction.

What is the name of the standard? Discuss the working concepts of that standard.

4 Mobile advertising has become a no-brainer for some brands to drive in-store traffic and online revenue. This is possible only after the growth of Mcommerce. Define Mcommerce. Describe the areas of its potential growth and future of mCommerce.

5 Explain about the e-commerce Sales Life Cycle model.

6 Explain the working of e-Cash and list the properties of e-Cash

MI0040- TECHNOLOGY MANAGEMENT

1 Explain about the impact of technological changes on the society.

2 Explain the various dimensions of technology transfer and features of technology package.

3 Read the following case study thoroughly and answer the following questions:

This case study deals with technology diffusion. XYZ is a small software development company, established in 1970. Their products commanded a good brand value in the market. Their market value was Rs.200 crores by the year 1995. So the company decided to expand its business by offering new products based on cutting-edge software technologies. In this context, the company’s General Manager (GM) decided to buy new technologies and introduce them in the company. When he discussed this matter with company’s employees, they were not enthused because they had to learn new skills to master new technologies. They were comfortable with old skills and showed their reluctance towards new skills. They also though that new technologies may make them redundant. One of the employee also said that the new technologies will add to the company’s costs. After considering all the opinions and suggestions, GM took a decision. He selected two employees who showed an inclination towards learning new things and sent them for training to ABC software company. At ABC the two employees of XYZ received technical know-how with respect to the usage of new software.

After completing their training, the two employees returned to their company and conducted a workshop for one week on the usage of new software. This workshop helped the employees of XYZ to shed their inhibition towards new technologies and the usage of software. Now the employees started using the new software without any difficulty. For any doubts or clarifications, they could freely consult the two employees who had received training at ABC company. The GM felt happy that all the employees had no difficulty working on the new software. The good leadership qualities exhibited by the GM led to the introduction of new software and its acceptance in the company. In the year of 1996, the company bagged a project that especially required the assistance of the new software being introduced. Since all the employees were trained to work on the new software, the new project was successfully completed in a record time. The completion of the new project increased the XYZ’s profit to Rs. 500 crores. The credit for successful diffusion of technology in the company and resulting profitability goes to the insight and leadership qualities of the GM.

a) Why do you think the employees showed reluctance towards adopting new technologies or learning new skills?

b) Why was the GM eager to introduce new technologies or software in the company?

4 Consider the above case and answer the following questions

a) List out the advantages of using new technologies in XYZ company

b) If you were the GM of XYZ company, which type of technologies you would prefer keeping in mind the company’s interests.

5 Discuss the stages involved in technology life cycle with suitable examples.

6 Discuss the process of technology –based innovation process with suitable examples.

MI0041- JAVA AND WEB DESIGN

1 Write down what the following tags will perform

a. <table>

b. <td width>

c. <embed>

d. <a>

e. <object>

2 Write short notes on

a. Web browsers

b. Web development tools

3 Write a programme to create a webpage that prints the name of the STUDENT database in Wide Latin font and set the subtitle with description of the STUDENT to the screen. Set the page layout to the webpage. Insert one image after the database with a Thank you note.

4 Read the following case study thoroughly and answer the following questions:

ABC is an educational institute which is reputed for its management courses. It has 3 branches in different places and is planning to launch 2 more branches in some other places. The institute used to maintain the student details in the form of a hard copy file. One day, a fire broke out in the record section and all such records were destroyed. Next day the management decided to maintain the student details in a computer so as to prevent the damage due to such disasters. One of the management members suggested that XYZ Company is capable of developing a kind of application for maintaining records using java. The member further told other members that in his friend’s organisation the same java application developed by the sXYZ company was working very effectively and it also offered enough security parameters. Immediately the management appointed an employee who had good knowledge of java language to oversee the implementation of the required application. That employee prepared an outline of the company’s requirements and submitted it to the XYZ Company. The requirements of institute were: For institute’s employees–student details, course details, materials, and access rights. For students it was– Course material, feedback on assignments, course details and faculty details.

XYZ company’s web designers developed a prototype of an application based on the requirements of the ABC institute. Now the programmers of XYZ company detailed the process of application development based on the specified requirements. They decided that for display purpose they can use JSP (Java Sever Pages) and to retrieve the details of a particular student, they would create JDBC connection to the all branches. The student details can be stored in a database table (server side) by using MySql.

They also decided to use servlets for internal process. That is, sending of request and obtaining response from the server. After developing the application, they submitted it to ABC institute for testing purpose. During the testing process, it was found that there is no proper security mechanism in the application. That is, the application permitted ‘Login’ by every member. So ABC company asked XYZ company to install security mechanism in the application such that it gives separate access to the employees and students. XYZ company modified the application by giving only limited and absolutely necessary access rights to the concerned users. Also a new security parameter added to the application, prevented access by a user for 24 hours if he/she entered incorrect ‘Login’ details for three consecutive times.

a) Give reasons as to why ABC institute decided to choose XYZ Company for the development of Java application.

b) Discuss the reason for using JSP in java application.

5 For the above case study answer the following questions

a. State the reason for using database connection in the application.

b. Explain the purpose of creating a java application for the ABC institute.

6 How do you handle exception in java? Give with an example

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SEM 4 PM FALL 2013

PM0015 – QUANTITATIVE METHODS IN PROJECT MANAGEMENT

1 Discuss PERT technique of project planning.

2 Explain the two criteria by which scheduling can be finalised in relation with the resource deployment

3 Describe the time-series forecasting of seasonal data.

4 State the basic functionalities of MS Project

A principal formats of entering data/viewing charts, forms, and sheets The Input/output Model important terminologies in MS Projects Starting MS Projects Components of MS Projects Screen Views and Tables in MS Projects The Tracking Gantt View MS Project Menus

5 Describe the various elements of entering and managing resources in MS Project

6 How to create a report on the project activities in the MS Project

PM0016 –PROJECT RISK MANAGEMENT

1 Write a note on Process Maturity Model.

2 Explain the steps involved in performing risk analysis

3 Evaluate the tools used to monitor risks

4 Explain the six risk management tools.

5 Assess how and why change fails and analyse the reasons for resistance to change.

6 Analyse the event chain methodology.

PM 0017 –PROJECT QUALITY MANAGEMENT

1 Analyse project organisational structure.

2 Explain the Wheel of Quality model.

3 Analyse the project approaches for capability development.

4 Explain Five Elements of the Six Sigma Framework.

5 Analyse the stages of cost reduction

6 Explain the key elements in a supply chain.

PM0018 –CONTRACTS MANAGEMENT IN PROJECTS

1 Enumerate the characteristics and legal issues of LSTK EPC Turnkey contracts

2 Explain the steps that you should follow while evaluating the bids document

3 Explain the Plan Procurement process with its inputs and the tools and techniques used

4 Write a note on Request for Quote (RFQ).

5 Explain the guidelines for conducting a competitive negotiation

6 Write a note on International arbitration institutions.

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SEM 4 SCM FALL 2013

SC0006 – GLOBAL LOGISTICS AND SUPPLY CHAIN MANAGEMENT

1 Write a note on any three trade blocks

2 Explain the three basic types of cargo

3 Describe intermodal movements in detail

4 Write a note on ocean liner conferences

5 Explain the different methods/terms of payments

6 Briefly explain the important functions involved in an international distribution channel

SC0007 – CATEGORY MANAGEMENT IN PURCHASING

1 Write a note on product category lifecycle

2 Describe the steps implemented in communication planning

3 Write a note on contingency planning

4 Discuss e-auctions in detail

5 Explain the creation of programme plan

6 Explain how price cost analysis is performed in category management

SC0008 –PURCHASING AND CONTRACTING FOR PROJECTS

1 What are the factors influencing contracting strategies

2 Write a brief note on fixed price and reimbursable contracts and differentiate between them.

3 “Appropriate usage of words is very essential in communicating our requirements to the supplier or the contractor”. Justify.

4 What can a project manager do to control money flow?

5 Explain any five steps required to evaluate tenders.

6 Describe any two enquiry methods

SC0009–SUPPLY CHAIN COST MANAGEMENT

1 Elucidate the measures that organisations can take to align their supply chain with that of their customers

2 Briefly discuss the eight steps of the AIM & DRIVE Process for cost management.

3 What are the different approaches developed to assess the sustainability performance of the supply chain?

4 Explain how organisations can apply web 2.0 technology to communicate new ideas.

5 Explain the three ways that help customers to extract vital cost information about a particular service or product

6 How do you develop strategic options for selected cost drivers?

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