QM0013- QUALITY MANAGEMENT TOOLS

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ASSIGNMENT

DRIVE FALL	2013
PROGRAM	MBADS – (SEM 3/SEM 5) / MBAN2 / MBAFLEX – (SEM 3) PGDTQMN – (SEM 1)
SUBJECT CODE & NAME	QM0013- QUALITY MANAGEMENT TOOLS
SEMESTER	3
BK ID	B1243
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q1. Explain the following:

a) Flow diagram

b) Value Stream Mapping (VSM)

c) Causal Loop Diagram (CLD)

(Explanation of Flow diagram-4 marks, Explanation of VSM-3 marks, Explanation of CLD-3 marks) 10 marks

Answer.

A flow diagram is one of the basic tools used for improvement of any project. It gives a visual picture of a process being studied. The flow diagram is also called as flow chart. It is a graphic representation of a series of activities that define a process. There are several types of flow diagram that can be useful in an improvement effort. Some of them are:

·         Top-down flow diagram

·         Matrix or group (also known as „swim-lane‟ flow diagram)

·         Complexity diagram (separating basic process functions from activities

·         due to waste, work flow, or poor quality)

·         Value system mapping

Q2. To find success in competition, a business needs to give importance to value creation. Explain value creation through Brand development, Creative Design and Lean Manufacturing.

(Value Creation through Brand Development-4 marks, Value Creation through Creative Design-3 marks, Value Creation through Lean Manufacturing-3 marks) 10 marks

Answer.

Value Creation through Brand Development

Famous brand names make a big difference in the marketplace. For example, clothes made of the same fabric, in the same style, and with the same workmanship are sold at vastly different retail prices because they have different brand names. Davis defines a brand as ‘an intangible but critical component of what a company stands for,’ and, as ‘a set of promises, it implies trust, consistency; and a defined set of expectations. The strongest brands in the world own a place in the consumer’s mind, and when they are mentioned almost everyone thinks of the same things.’ Mercedes-Benz stands for prestige and the ultimate driving experience while Ralph Lauren stands for classic looks, high status, and pride.

Q3. FMEA (Failure Modes and Effects Analysis) is a means of identifying or investigating potential failure modes and related causes. Describe the different types of FMEA. What are the advantages and disadvantages of FMEA?

(Meaning of FMEA-2 marks, Types of FMEA-3 marks, Advantages of FMEA-2.5 marks, Disadvantages of FMEA-2.5 marks)10 marks

Answer.

Meaning of FMEA

FMEA is a product problem prevention methodology that can effectively interface with many engineering and reliability methods. Along with the Fault Tree Analysis (FTA), it has become one of the most useful problem prevention tools in the product development process.

FMEA Types

There are four types of FMEA and they are system level, design level,

Q4. What are the features of Taguchi’s Contributions? Explain Quality Loss Function method and Robust Design.

(Features of Taguchi’s Contributions-3 marks, Explanation of Quality Loss Function and examples-4 marks, Explanation of Robust Design-3 marks)

Answer.

Features of Taguchi’s Contributions

Taguchi was renowned for developing various processes, to enhance quality of developed products and to decrease prices. This method was known as ‘’Taguchi’s method‟, which was used as a process for assessing and enhancing improvements in the required features of products. Taguchi’s methods include the methodologies of both Statistical Process Control (SPC), as well as the statistical features of the method, procedure, strength, and the quality enhancement processes.

Taguchi believed in “Robust Design” techniques. Taguchi states that it is not only adequate to take out faults in product, but also to develop quality. He suggested that one must look at the design stage itself, from where the quality begins.

With the concept of “Design of Experiments” which directly affects performance of the product, Taguchi described, what the product requirement means and how it can lead to product

Q5. Explain the purpose of an Affinity diagram and list out its benefits. Write a procedure to create Relations diagram.

(Meaning of an Affinity diagram-2 marks, Purpose-2 marks, Benefits-2 marks, Meaning of Relations diagram-2 marks, Steps to create Relations diagram-2 marks) 10 marks

Answer.

Meaning of an Affinity diagram

Affinity diagram is a tool used to classify ideas and data. The tool is generally used in project management and allocates information to be arranged into groups for evaluation and analysis. Generally, an Affinity diagram is used to improve a brainstorm into the one that makes sense and can be utilized effortlessly.

Benefits of Affinity Diagrams

Affinity diagram is an innovative process, which is used by a group to collect

Q6. Process Mapping helps to identify the best performance measures and the major opportunities for improvement.

(Describe the types of Process Mapping. Explain the, major steps in Process Mapping, Meaning of Process Mapping, Types of Process Mapping, Major steps in Process Mapping)10 marks

Answer.

Process Mapping

Process mapping is an important visual display that represents, ‘who does what’ within an organization. It helps to identify the best performance measures and the major opportunities for improvement. Process mapping is used by the Six Sigma, black belt, or green belt. It helps in two important aspects of the Six Sigma method. They are:

1. It helps in the initial stage of the process where, a true analysis of how things are done currently is developed. This is very important to create an objective case for process improvement.

2. It helps in the improvement stage. This stage is essential to prototype, experiment, communicate, and ultimately explain how process improvements affect the new methods adopted to

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

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or

call us at : 08263069601