MB0039 - Business Communication

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ASSIGNMENT

DRIVE FALL	2013
PROGRAM	MBADS / MBAHCSN3 / MBAN2 / PGDBAN2 / MBAFLEX
SEMESTER	1
SUBJECT CODE & NAME	MB0039 - Business Communication
BK ID	1622
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q.1. Nonverbal communication is ambiguous. Explain the statement with example. Also discuss in brief the types of non-verbal communication.

Answer : Non verbal communication :

In a very general sense, non-verbal communication simply includes all communication which is not achieved purely through the use of words or other symbols which perform the same task as words. However, as discussed below under Non-verbal Terms, that distinction is not always clear cut. The types of interpersonal communication that are not expressed verbally are called non-verbal communications. Ambiguous nonverbal communication can be anything from body positioning (kinesics or body orientation) to gestures (movements of the hands and arms), or eye contact, or smiles taken by different people differently. You see nonverbal communications all the time in daily life by people you do and don't know. For instance, one can be questioned for standing or sitting too close to someone else.

Types of non verbal communication :

Q.2. What are the strategies for effective listening? Discuss each of them in short.

Answer: Effective listening :

At work, effective listening means fewer errors and less wasted time. At home, it helps develop resourceful, self-reliant kids who can solve their own problems.

Strategies for effective listening :

Language learning depends on listening. Listening provides the aural input that serves as the basis for language acquisition and enables learners to interact in spoken communication. Effective language instructors show students how they can adjust their listening behavior to deal with a variety of situations, types of input, and listening purposes. They help students develop a set of listening strategies and match appropriate

Q.3. How does general writing differ from business writing in terms of language style and tone?

Ans : Writing style:

It refers to the manner in which an author chooses to write to his or her audience. A style reveals both the writer's personality and voice, but it also shows how she or he perceives the audience. The choice of a conceptual writing style moulds the overall character of the work. This occurs through changes in syntactical structure, parsing prose, adding diction, and organizing figures of thought into usable frameworks.

Difference between business and general writing on the basis of style and tone:

Q. 4. One has to decide whether it is necessary to have a meeting and then start planning for it. What types of meetings you can call for your business related activities?

Ans :  Workplace meetings are an important element of business management. Meetings enable you and your employees to communicate and share information, solve problems or resolve disputes, improve performance, build teamwork and move projects forward. Workplace meetings can be formal or informal, and the number of participants can range from two to several hundred, depending on the size of your company. Your suppliers, customers and business partners may also participate in workplace meetings if your company has a policy of collaboration.

1. Project Meetings:

Q. 5. What is memo? When you write a memo, what language and writing style will you follow? Explain.

Ans : Memo :

A memo is intended to inform a group of people about a specific issue, such as an event, policy, or resource, and encourages them to take action. The word “memorandum” means something that should be remembered or kept in mind.

When to write a memo :

Q.6. Write short notes on:

a) Business letters

Ans : A business letter is usually used when writing from one company to another, or for correspondence between such organizations and their customers, clients and other external parties. The overall style of letter depends on the relationship between the parties concerned. Reasons to write a business letter include: to request direct information or action from another party, to order supplies from a supplier, to identify a mistake that was committed, to reply directly to a request, to apologize for a wrong, or to convey goodwill. A business letter is useful because it produces a permanent written record, is confidential, and formal.

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

  help.mbaassignments@gmail.com

or

call us at : 08263069601