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Business
Communication
June 2022 Examination
Q1.
You are the Team Leader with Amazon. A new group of interns has joined the
company. You have been given the responsibility of explaining to them how to
draft business messages. You explain to them about, 'Adapting the message to
Your Audience.' This can be done by -
·
Using the You Attitude;
·
Maintaining Standard of
Etiquette;
·
Emphasizing the
Positive and
·
Using Bias-Free
Language.
Explain
these giving appropriate examples of each. (10 Marks)
ANS:
Introduction
When developing business messaging, there are four traits of
taking note of client demands:
- Writing
and talking in perspective of your viewer's dreams, goals, aspirations,
& picks rather than your own is known as the "you" approach.
Composing with all of this mindset is critical to accurate communications
because it demonstrates to your reader that you may be considering their
interests, now not except your own.
- Social etiquette
no longer means recognizing your viewers but contributes to a more
efficient
- 2.
Lisa, a commerce graduate, has been working in the field of Finance for
the last 3 years. She now decides to do her post-graduation in management
at a reputed college. As a part of her documents, Lisa requires a
recommendation letter from her former professor. Imagining yourself to be
Lisa, write a letter to your former professor requesting him to write a
recommendation letter for you. Take care to refresh the professor's memory
because you had passed out three years ago. Creatively assume any other
details that you need for writing the request letter. (10 Marks)
ANS:
Introduction
You
might have to ask any person to write this recommendation letter with you at
some time. Don't forget to inquire for a letter of advice from old employers,
supervisors, professors, advisors, customers, or suppliers. Start your
recommendation letter with a welcome that acknowledges the letter's recipient.
If in any respect possible, introduce them by using their first names. Use a
professional, company salutation like "To whom it can situation" if
this is not
3.
Write a complaint letter to the Director of Consumer Grievance Redressal Cell
based on the facts given below: You are Jass Javvy. You bought a Kitchen Aid
stand mixer from Flipkart on 1 January 2022 for an amount of Rs.40, 000. This
included delivery and a 40-day money-back offer. As the stand mixer did not
perform satisfactorily you decide to return it to Flipkart and send it back on
5th January. You call the company every week and the representative informs you
over the phone that the transportation and handling charges, as well as money
equivalent to the price of the mixer, would be credited to your account. On
15th March you receive a statement for your credit card and to your dismay, you
find that no credit has been applied to your account for the mixer, its
transportation, and handling charges. You are dissatisfied and decide to write
a complaint letter.
a. What is the appropriate 'tone' of a letter
of claim? How will the tone affect how the reader responds? Explain (5 Marks)
ANS:
Introduction
The
professional author must intend for a general message that is competent,
respectful, and genuine; one that employs exceptionally accurate and
subordinate; one that is free from discrimination; one that emphasizes the
"you" mentality; and one that is composed at a proper diploma of complexity.
A claim statement, additionally referred to as a criticism letter, is a
b.
Assume you to be Jass Javvy and write a complaint letter to Flipkart. (5 Marks)
–
ANS:
Introduction
The
general tone of a personal text affects the reader, much as the intonation of
one's speech impacts listening in regular conversations. A complaint letter,
also known as a declaration letter, is a powerful letter submitted by a client
to a corporation or organization to understand an issue with an item or brand.
A claim assertion starts typically (or even occasionally ends) with a
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