Elective – Quality Systems Management

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Case Study Project

Total Marks: 100

Elective – Quality Systems Management

Question. 1. A quality material, product, process, service or system is one that meets the needs of customers. Today, customers, including consumers, know what they want and can easily recognise 'quality'.Businesses interact with a variety of customers e.g.

•                    Internal e.g. staff who have their office cleaned, or use the canteen

•                    Business e.g. suppliers of raw materials, stationery, transport, telecommunications

•                    End users e.g. other firms, the government or its agents, or the general public (buyers of goods or services).

Many businesses trade at local, national and international levels. To win customers' confidence, firms need to meet the highest quality standards. Distant and local or national customers want a guarantee of reliable, high quality goods and services. Discuss the range of products and services that assist in assuring high quality. Standards that all capture best practice. What should be expected of a particular product, material, service, process or technology in a particular industry?

Answer:International trade is the exchange of capital, goods, and services across international borders or territories, which could involve the activities of the government and individual. In most countries, such trade represents a significant share of gross domestic product (GDP). While international trade has been present throughout much of history, its economic, social, and political importance has been on the rise in recent centuries. It is the presupposition of international trade that a sufficient level of geopolitical peace and stability are prevailing in order to allow for the peaceful exchange of trade and commerce to take place between nations.

Trading globally gives consumers and countries the opportunity to be exposed to new markets and products. Almost every kind of product can be found on the international market: food, clothes, spare parts, oil, jewelry, wine, stocks, currencies and water. Services are also traded: tourism, banking, consulting and transportation. A product that is sold to the global market is an export, and a product that is bought from the global market is an import. Imports and exports are accounted for in a country's current account in the balance of payments.

Ancient Silk Road trade routes across Eurasia

Industrialization, advanced technology, including

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