SMU MBA TQM SEM -4 FALL 2014 SOLVED ASSIGNMENTS

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QM0015 ISO/QS 9000 ELEMENTS

1 Explain the key benefits of all eight principles of Quality management system. Mention the elements of Quality management system.

Benefits

Elements

2 Explain the following:

1. a) Design review
2. b) Design verification.

Explanation of Design review

Explanation of Design verification

3 Explain conformance to requirements with respect to purchasing in ISO 9000. List out the steps followed in implementation of ISO 9000 in compliance to purchasing processes.

Conformance to requirements with respect to purchasing in ISO 9000.

Steps followed

4 Explain in-process inspection and testing. Discuss Measurement system analysis (MSA) in QS 9000.

Explanation of in-process inspection and testing

Explanation of Measurement system analysis

5 Explain the audit criteria. Briefly explain the audit process.

Explanation of audit criteria

Explanation of audit process

6 What are the advantages of employee training? What are the different activities an organisation should undertake while training the employees?

Advantages of employee training

Activities an organisation should undertake while training the employees

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QM0016 MANAGING QUALITY IN THE ORGANIZATION

1 Describe the Leadership styles. Explain the various leadership theories.

Leadership styles

Leadership theories

2 Explain the following:

1. a) Quality Management Techniques
2. b) PDCA Cycle

Explanation of Quality Management Techniques

Explanation of PDCA Cycle (Meaning, Stages, Implementation)

3 “Quality management principles have to be followed by the organization so as to achieve their organizational goals”. In the light of this statement, explain the principles of Quality Management.

Listing the principles

Explanation

4 a) Explain the concept of process re-engineering.

1. b) Briefly explain Corrective Action Preventive Action (CAPA) system.

Concept of process re-engineering

CAPA system

5 Discuss the importance of employee involvement for maximizing the quality. Explain the importance of team building for organizations.

Employee involvement and Quality

Importance of Team building

6 Explain the theories of Motivation and Empowerment.

Theories of Motivation

Theories of Empowerment

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QM0017 QUALITY MANAGEMENT SYSTEMS

1 “Quality Management System is a complete and planned approach to organizational management”. Describe the various principles of Quality Management Systems. What are the various approaches to Quality Management Systems?

Meaning of Quality Management System

Principles of Quality Management Systems

Quality Management System approaches

2 Explain the scope and goals of ISO/TS 16949. Describe the various benefits provided by ISO/TS 16949.

Scope

Goals

Benefits

3 Explain the procedures and benefits of SA 8000.

Procedures

Benefits

4 The People CMM is an organizational change model. Explain the maturity levels of People Capability Maturity Model (People CMM).

Meaning of PCMM

Maturity levels of People CMM

5 Explain the elements and benefits of Occupational Health and Safety Management Systems (OHSAS).

Meaning of OHSAS

Elements of OHSAS

Benefits of OHSAS

6 What is Business excellence? Explain the core themes of excellence. How to build an excellence framework?

Meaning of Business excellence

Core themes of excellence

Building an excellence framework

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QM0018 QUALITY DEVELOPMENT METHODS

1 Explain the following:

1. a) SWOT analysis
2. b) Porter’s five force model

Explanation of SWOT analysis

Explanation of Porters Five force model

2 Distinguish between Qualitative and Quantitative methods. Explain the types of qualitative methods.

Differences

Types

3 Explain the importance of sustainability. Discuss the barriers to sustainability.

Meaning of sustainability

Importance of sustainability

Barriers of sustainability

4 Explain the areas of Value engineering. Describe the modelling techniques of Value engineering.

Meaning of Value engineering

Areas of Value engineering

Modelling techniques of Value engineering

5 “The strategies and elements of Kaizen call for tough efforts for improvement which involve participation of every employee in the organization”. Explain the various elements of Kaizen. List the key features of Kaizen.

Meaning of Kaizen

Elements of Kaizen

Features of Kaizen

6 Explain DMAIC and DMADV models. Distinguish between DMAIC and DMADV models.

Explanation of DMAIC modelAX

Explanation of DMADV model

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