Dear
students get fully solved assignments
Send
your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call
us at : 08263069601
ASSIGNMENT
|
DRIVE
|
FALL 2014
|
|
PROGRAM/SEMESTER
|
MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM
4) / PGDISMN (SEM 2)
|
|
SUBJECT CODE & NAME
|
MH0059
– Quality Management in Healthcare Services
|
|
BOOK ID
|
B1323
|
|
CREDITS
|
4
|
|
MARKS
|
60
|
Note: Answer all questions.
Kindly note that answers for 10 marks questions should be approximately of 400
words. Each question is followed by evaluation scheme
Q1. Discuss the application of quality concepts and philosophies to the
healthcare industry.
Answer : Six Sigma methodologies
aim at improving overall quality by
eliminating defects and achieving near perfection by restricting the number of
possible defects to less than 3.4 defects per million. Six Sigma methodologies
were originally developed for implementation in the manufacturing sector but
with time their use has spread to the services sector as well. In the services
sector, Six Sigma concepts are used mainly for eliminating transactional
errors.
Today, the concepts and
methodologies of Six
Q2. Explain the six sigma concept.
Answer : Six sigma :
Six Sigma at many organizations
simply means a measure of quality that strives for near perfection. Six Sigma
is a disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest
specification limit) in any process – from manufacturing to transactional and
from product to service. The statistical representation of Six Sigma describes
quantitatively how a process is performing. To achieve Six Sigma, a process
must not produce more than 3.4 defects per million opportunities. A Six Sigma
defect is defined as anything outside of customer specifications.
Q.3: Explain the various quality tools.
Answer : The basic seven control
tools considered for achieving quality are Flow Chart, Check sheet, Histogram,
Pareto Analysis, Scatter Diagram, Control Chart, and Cause and Effect Diagram
for
Quality control tools-
a)Flow Chart:
Flow chart is a visual
representation of process showing the various steps. It helps in locating the
points at which a problem exists or an improvement is possible. Detailed data
can be collected, analyzed, and methods for correction can be
Q.4: Explain the steps followed in implementation of QMS in healthcare
organization.
Answer : Steps to Creating a Total Quality Management System
1. Clarify Vision, Mission and
Values
Employees need to know how what
they do is tied to organizational strategy and objectives which makes it
important that all employees understand where the organization is headed (its
vision), what it hopes to accomplish (mission) and the operational principles
(values) that will steer its priorities and decision making.
2. Identify Critical Success
Factors (CSF)
Critical success factors help an
organization focus on those things that help it meet objectives and move a
little closer to achieving its mission.
These performance based measures provide a gauge for determining how
well the organization is meeting
Q.5: Define total quality management. Discuss the importance of TQM in
healthcare.
Answer : Total quality
management :
Total Quality Management / TQM is
an integrative philosophy of management for continuously improving the quality
of products and processes. TQM is based on the premise that the quality of
products and processes is the responsibility of everyone involved with the
creation or consumption of the products or services which are offered by an
organization, requiring the involvement of management, workforce, suppliers,
and customers, to meet or exceed customer expectations. Total quality
management can be summarized as a
Q6. Discuss the benefits of quality management in clinical services.
Answer : Ideally, every clinical
trial should have a Clinical Trial Quality Management Plan (QMP) describing the
tools that will be used to ensure study quality. The extent and nature of
monitoring may be determined based on various considerations such as trial
design, complexity, size, risks to subjects, and endpoints of the trial.
One of the benefits of developing
and implementing a QMP includes developing proactive communication among
clinical trial team members. This
Dear
students get fully solved assignments
Send
your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call
us at : 08263069601
MH0059 – Quality Management in Healthcare Services
No comments:
Post a Comment
Note: only a member of this blog may post a comment.