MH0059 – Quality Management in Healthcare Services- 4 Credits

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FALL  2016

Master of Business Administration in Health Care Services- MBA Semester 4

MH0059 – Quality Management in Healthcare Services- 4 Credits

(Book ID: B1323)

Assignment Set -1 (60 marks)

Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.

Q1. Explain the requirements of quality patient care.    10 marks(350-400 words)

Answer : At its best, health care in the United States is superb. Such care—including prevention, early diagnosis of illness, and advanced therapeutic services—is not, however, available to millions of Americans who are uninsured or underinsured. Even Americans with insurance, including Medicare and Medicaid, may not always have access to adequate care. At the same time, some Americans may be subjected to inappropriate or

Q2. Explain the fundamentals of lean management. Add a note on lean thinking in healthcare.

Answer :   Even after the Supreme Court's ruling on the fate of “Osama Care,” we should recall the formal name of the law: the Patient Protection and Affordable Care Act. Most of the health reform discussion has been about the cost of healthcare, losing sight of the urgent need to fix the ongoing crisis of quality and patient safety. More healthcare organizations need to adopt the “lean” management philosophy to “bend the cost curve” and save lives, as some innovators have proven over the last ten years.

Q3. Explain the implementation of QMS in healthcare organisation.

Answer: A Quality Management System is “The organizational structure, processes, procedures and resources needed to implement, maintain and continually improve the management of quality.”  American Society for Quality (ASQ)

Q.4. Define accreditation and certification. List the benefits of accreditation and certification of hospitals.10 marks(350-400 words)

Answer : Certification and Accreditation (C&A or Can) is a process for implementing information security. It is a systematic procedure for evaluating, describing, testing and authorizing systems prior to or after a system is in operation. The C&A process is used extensively in the U.S. Federal Government. Some C&A processes include FISMA, NIACAP, DIACAP and DCID 6/3.

NIST Special Publication 800-37, "Guide for Applying the Risk Management Framework to Federal Information Systems," transforms the traditional

Q5. Define total quality management. Describe the importance of TQM in healthcare. 10 marks(350-400 words)

Answer : Steps to Creating a Total Quality Management System

1.  Clarify Vision, Mission and Values

Employees need to know how what they do is tied to organizational strategy and objectives which makes it important that all employees understand where the organization is headed (its vision), what it hopes to accomplish (mission) and the operational principles (values) that will steer its priorities and decision making.

2.  Identify Critical Success Factors (CSF)

Critical success factors help an organization focus on those things that help it meet objectives and move a little closer to achieving its mission.  These

Q5. Discuss the advantages and disadvantages of quality control in healthcare. 10 marks(350-400 words)

Answer : Managed care is a big part of health care today, but the question is whether it is the best way to control health care costs. Sometimes it can be advantageous, while other times it can have disastrous consequences. We will look at both the advantages and disadvantages of managed health care.

Defining Managed Care

Most people who have managed care health insurance don't even understand the concept or why they might be better or worse than ordinary

Q6. Explain the methods of performance evaluation in healthcare services.

Answer : Most of the organizations use quality tools for various purposes related to controlling and assuring quality. Although there are a good number of quality tools specific to certain domains, fields, and practices, some of the quality tools can be used across such domains.

1.Flow Charts

This is one of the basic quality tools that can be used for analyzing a sequence of events. The tool maps out a sequence of events that take place sequentially or in parallel. The flow chart can be used to understand a complex process in order to find the relationships and dependencies between events. You can also get a brief idea about the critical path of the process and the events involved in the critical path.

2.Histogram

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