BJ0028 - FUNDAMENTALS OF COMMUNICATION SKILLS

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Assignment

DRIVE	SUMMER 2015
PROGRAM	BAJM
SEMESTER	2
SUBJECT CODE & NAME	BJ0028 - FUNDAMENTALS OF COMMUNICATION SKILLS
BK ID	B1032
CREDIT & MARKS	2 CREDITS & 30 MARKS

Note: Answer all questions. Each question is followed by evaluation scheme.

Q1.  How can one write a business letter (2 marks)? Discuss in detail the principles of writing letters (2 marks), the structure of a business letter (4 marks), and types of a business letter (2 marks).

Answer : Writing a business letter :

Know the format. Whatever the content of your letter, there are a few business standards to follow regarding the way it looks. Business letters should be typed and composed in a common font such as Arial or Times New Roman.

Include information about your company. List your company name and the company address, with each part of the address written on a different line.

Include the date. Writing out the full date is

Q2. Elucidate the seven various kinds of listening.

Answer : General Listening Types:

The two main types of listening - the foundations of all listening sub-types are:

·         Discriminative Listening

·         Comprehensive Listening

Discriminative Listening

Discriminative listening is first developed at a very early age – perhaps even before birth, in the womb.  This is the most basic form of listening

Q3. What can be some of the impediments when it comes to communicating effectively? Discuss.

Answer : There are many reasons why interpersonal communications may fail.   In many communications, the message (what is said) may not be received exactly the way the sender intended. It is, therefore, important that the communicator seeks feedback to check that their message is clearly understood.

There are many barriers to communication and these may occur at any stage in the communication process.  Barriers may lead to your message becoming distorted and you therefore risk wasting both time and/or money by causing

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