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ASSIGNMENT
|
DRIVE
|
SPRING 2015
|
|
PROGRAM/SEMESTER
|
MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX –
(SEM 4) / PGDISMN (SEM 2)
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|
SUBJECT CODE & NAME
|
MH0059
– Quality Management in Healthcare Services
|
|
BOOK ID
|
B1323
|
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CREDITS
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4
|
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MARKS
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60
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Note: Answer all questions.
Kindly note that answers for 10 marks questions should be approximately of 400
words. Each question is followed by evaluation scheme
Q. 1 Discuss the dimensions of quality management in healthcare
Answer : Dimensions of quality
in healthcare :
Quality in healthcare includes
four distinct colors or dimensions:
1.
Accreditation and Certification of Hospitals and
Community-Based Services
2.
Clinical Quality Performance
Q. 2 Explain the tools used
for quality improvement in healthcare services.
Answer : The basic seven control
tools considered for achieving quality are Flow Chart, Check sheet, Histogram,
Pareto Analysis, Scatter Diagram, Control Chart, and Cause and Effect Diagram
for
Quality control tools-
3 Describe the various phases in implementation of Six Sigma.
Answer : Six Sigma implementation
strategies can vary significantly between organizations, depending on their
distinct culture and strategic business goals.
After deciding to implement Six
Sigma, an organization has two basic options:
·
Implement a Six Sigma program or initiative
Q.4: Discuss the steps followed in implementation of QMS in healthcare
organization.
Answer : Steps to Creating a Total Quality Management System
1. Clarify Vision, Mission and
Values
Employees need to know how what
they do is tied to organizational strategy and objectives which makes it
important that all employees understand where the organization is headed (its
vision), what it hopes to accomplish (mission) and the operational principles
(values) that will steer its priorities and decision making.
Q.5: Define total quality management. Discuss the importance of TQM in
healthcare.
Answer : Total quality
management :
Total Quality Management / TQM is
an integrative philosophy of management for continuously improving the quality
of products and processes. TQM is based on the premise that the quality of
products and processes is the responsibility of everyone involved with the
creation or consumption of the products or services which are offered by an
organization, requiring the involvement of management, workforce, suppliers,
and customers, to meet
Q6. Explain team processes in healthcare.
Answer :
Dear students get fully solved
assignments
Send your semester &
Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
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