PGDHHM - 2nd Set of Assignments

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2nd Set of Assignments (Modules 6 to 11)

Module 6

Hospital Planning & Facilities Management

Total: 100 Marks

Answer the following questions. Each question carries 20 marks.

1. Describe in detail various steps involved in hospital design.

2. Describe Surgical suite of 200 bedded hospital. What preventive measures will be carried out to reduce risk of infection?

3. Describe the Planning and designing of ICU for 300 bedded hospital

4. Describe the Planning & Management of Inventory in 300 bedded hospital.

5. Write short notes on :

a) Objectives of disaster management plan

b) Green hospital

Module 7

Organizational Behaviour

Total: 50 Marks

Answer the following questions. Each question carries 10 marks.

1. What is motivation? Describe different motivational techniques? For motivating the office staff in a healthcare institution which theory of motivation will you apply and why?

2. Describe path goal and situational leadership theory in detail.

3. Describe the elements of HRD systems.

4. Describe the quality and objective of patient care.

5. Write short notes on :

a) The managerial grid

b) Job enrichment and its benefits for hospital

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Module 8

Hospital Supportive Services

Total: 100 Marks

Answer the following questions. Each question carries 20 marks.

1. Define Nursing administration. Discuss the major responsibilities associated with administration of nursing services.

2. How will you plan & organize the radiology services in a hospital?

3. Describe the functions of CSSD? How will you plan and organize CSSD department in 200 bedded hospital?

4. What are public relations? Discuss its importance in hospital and methods to promote good public relations.

5. Write short notes on :

a) Importance and main components of medical records

b) Blood bank

Module 9

Quality Management in Healthcare

Total: 50 Marks

Answer the following questions: Each question carries 10 marks

1. What are the steps in improving patient quality?

2. Explain Quality Management Cycle

3. What is Accreditation? What are its benefits? How a successful Accreditation system helps hospital? Explain in detail.

4. Write short notes on :

a) EFQM Excellence model

b) Types of medical audit

5. Multiple Choice Questions

i) Donabedian's framework for quality

a. Is used worldwide

b. Outcome relates to physical health

c. Process measurements are not possible

d. Takes non-clinical aspects of health care into account

ii) Investing in quality

a. Costs more than the returns

b. Clarifies the services available to clients

c. Will eliminate negligence claims

d. Will lead to an enormous amount of wastage

iii) Patient quality

a. Is synonymous with patient satisfaction

b. Reducing complaints is sufficient to gain competitive advantage

c. Should be measured in comparison to a standard reference

d. Depends on providing the latest treatment

iv) The following statement is true

a. Segmentation helps improve the quality of a service

b. Need should be equal to response in order to make a profit

c. Response should be equal to need in order to make a loss

d. Segmentation is according to patient need and not purchaser need

v) Improvement in patient quality

a. Requires a step-by-step approach

b. Can be sorted out easily by apologising to patients

c. Can be achieved by providing good treatment

d. Requires identification of quality features by managers

vi) In traditional management

a. Junior staff are not involved

b. Performance standards are set which motivate staff

c. Staff are empowered to make decisions

d. There is a focus on processes

vii) Quality programmes

a. Must be devised and implemented by senior managers

b. Fail due to commitment and understanding by top management

c. Need leadership by senior managers

d. Must motivate staff through extrinsic incentives i.e. bonuses,

promotions

viii) Professionals

a. Are the best persons to tackle quality in the health service

b. Do not need checks in view of their rigorous training

c. Should take part in regular clinical audits

d. Change practice regularly in the light of new evidence7

ix) Differentiation

a. Needs to take the customers' views into account

b. Is the provision of a bigger and more expensive product or service

c. By lowering the price is the best method

d. Is not useful when there is fierce competition

x) Clinical audit

a. Internal retrospective audit is not commonly used

b. Is compulsory in all hospitals

c. Does not require additional time for clinicians

d. Results in savings for the organization

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Module 10

Stake Holders In Health Care Sector

Total : 100 Marks

Answer the following questions. Each question carries 20 marks.

1. Describe evolution of NGO'S & types of NGO'S in India

2. Describe in detail Indian Pharmaceutical Industry?

3. Describe Health Insurance Contracts.

4. Describe documentation in Clinical Research

5. Write short notes on

a) Information Technology in healthcare

b) Role of government in medical equipment manufacturing industry

Module 11

Marketing Health Care

Total: 100 Marks

Answer the following questions. Each question carries 20 marks.

1. You plan to setup a large hospital of 200 beds in a large city like Pune, Bhopal etc. How would you do a market research for the same? Explain also how would you do SWOT analysis?

2. Explain & classify services.

3. Explain in brief the factors affecting pricing.

4. Describe Market Segmentation procedure.

5. Write short notes on :

a) Advantages of positioning

b) Stages of buying behaviour process

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