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DRIVE - Fall 2014
PROGRAM- MBA (Sem
4), MBADS (Sem 4 / Sem 6), PGDHSMN (Sem 2)
SUBJECT CODE &
NAME- MH0059 – Quality Management in Healthcare Services
BOOK ID- B1323
CREDIT &
MARKS-4 Credits, 60 marks
Q1. Discuss
the application of quality concepts and philosophies to the healthcare
industry.
(Explanation
of the application of quality, concepts and philosophies to the healthcare
industry)
ANS:
Application
of quality
Improving quality is a challenge for healthcare
organizations as most of them have failed to provide quality of services
delivered to patients. The definitions of quality concepts are not sufficient
to accomplish continuous improvement in healthcare organizations. Application
of quality concepts in healthcare organizations consists of the degree to which
healthcare service for individuals and population has met the following:
Q2. Explain
the six sigma concept.
(Explanation
of the six sigma concept with DMAIC principle of problem solving)
ANS:
Six sigma
concept with DMAIC principle of problem solving
The Six Sigma methodology adopts the DMAIC (Define,
Measure, Analyse, Improve and Control) principle of problem solving. The DMAIC
methodology renders a structure for logic progression through a problem solving
activity.
Six Sigma
DMAIC is one my most successful Problem Solving Methods that I use in a
business or project context . Basic DMAIC is a problem solving process
involving 5 steps summarised as: Define, Measure, Analyse, Improve and Control
Q.3: Explain
the various quality tools.
Mention the
various quality tools
Explanation
of the quality tools
ANS:
Mention the
various quality tools:
The seven tools are:
Q.4:
Explain the steps followed in implementation of QMS in healthcare organization.
Explanation
of steps followed in implementation of QMS in healthcare organization
ANS:
Explanation
of steps followed in implementation of QMS in healthcare organization:
A Quality Management System (QMS) can be expressed
as an organisational structure: procedures, processes and resources required to
implement quality management. Certification or accreditation by an external
agency is mandatory. But, for improving the quality of its products or services
an organisation can use certification or accreditation for business needs. The
process of Quality Management Program involves the following steps:
Q.5: Define
total quality management. Discuss the importance of TQM in healthcare.
Definition
of total quality management
Explanation
of importance of TQM in healthcare
ANS:
Definition
of total quality management:
TQM is a management philosophy that focuses on
customer satisfaction and organisation objectives for long-term success of a
healthcare organisation. TQM is based on the involvement of all employees of an
Q6. Discuss the benefits of quality management in
clinical services.
(Explanation of all the key benefits of quality
management in clinical services)
Ans.
Key benefits of quality management in clinical
services
There are many reasons to implement an ISO based
quality management system. There are both internal and external benefits of
quality management in clinical services. They are:
Dear
students get fully solved SMU MBA Fall
2014 assignments
Send
your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call
us at : 08263069601
(Prefer
mailing. Call in emergency )
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