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Lean Six Sigma
April 2024 Examination
Q1. Discuss the application of DMAIC methodology and
associated tools for enhancing business processes within an electric
two-wheeler manufacturing company. Make a list of any 5 process audits that can
be used in an electric two-wheeler manufacturing company and explain at least 2
such audits. (10 Marks)
Ans 1.
Introduction
The
application of the DMAIC (Define, Measure, Analyze, Improve, Control)
methodology in the realm of electric two-wheeler manufacturing represents a
strategic approach to enhance operational efficiency and product quality. This
methodology, integral to Lean Six Sigma practices, focuses on identifying and
eliminating defects in manufacturing processes. The electric two-wheeler
industry, characterized by its emphasis on innovation, sustainability, and
efficiency, demands stringent quality control and continuous process
improvement to stay competitive. The DMAIC framework offers a structured,
data-driven approach to identify bottlenecks, reduce waste
Q2. Imagine yourself being a six-sigma project leader
for an online taxi-cab service in India.
Develop a fishbone diagram to outline potential issues (select any five)
encountered by online taxi-cab
services that accept
customer orders via
their app. Additionally, elucidate the procedural stages
of Failure Mode and Effects Analysis (FMEA), providing illustrative examples
for each sequential step. (10 Marks)
Ans 2.
Introduction
In the dynamic
landscape of online taxi-cab services in India, adopting a Six Sigma approach
is pivotal for enhancing service quality and customer satisfaction. As a Six
Sigma project leader for such a service, it is crucial to identify and address
the myriad challenges that can impede operational efficiency and customer
experience. This exploration will involve the construction of a fishbone
diagram, a tool essential for categorizing and visualizing potential issues.
These issues, selected based on their relevance and impact, offer a
comprehensive understanding of the obstacles faced in this domain. Furthermore,
the concept of Failure Mode and Effects Analysis (FMEA) will be elucidated.
FMEA is a systematic, step-by-step
Q3. A growing Ed-tech company in India is looking to hire
technical staff for expanding operations. Many hiring managers have grumbled
that the HR dept. is not recruiting staff fast enough, and the HR director came
to know that you have completed a Lean Six Sigma course therefore, he/she
appoints you as the team lead to analyze the recruitment and hiring process.
The HR department does the sourcing of candidates themselves and only
occasionally works with external recruitment agencies on an ad-hoc basis. The
Ed-tech company does not have an IT system to manage the hiring process. Email
is the main means of communication.
a. Create a flowchart based on your understanding of
how a new staff member is recruited using the SIPOC diagram explaining the
various processes and decision tasks assuming a typical recruitment
process. (5 Marks)
Ans 3a.
Introduction
In the
fast-paced environment of a growing Ed-tech company in India, the recruitment
process plays a pivotal role in shaping the workforce and driving the
organization's success. The current recruitment process, primarily managed by
the HR department without the aid of a dedicated IT system, relies heavily on
email communication and occasional collaboration with external agencies. This
process, as depicted in the provided flowchart, involves several
b. Highlight the difference between verification and
validation with examples and list techniques used in validation activities for
new product and process design. (5 Marks)
Ans 3b.
Introduction
Verification
and validation are fundamental concepts in quality management, particularly in
new product and process design. While they are often used interchangeably, they
serve distinct purposes in ensuring that a product or process meets its
intended purpose and requirements. Verification is about checking whether the
product or process was made
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