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E-Business
September 2023 Examination
Q.1) Assume
you are a business consultant hired by a retail store to evaluate the potential
benefits of transitioning from a traditional brick-and-mortar store to an
e-business model. Based on your understanding highlight the benefits and
challenges of e-business in the retail sector along with the impact of
e-business on customer experience, sales, and profitability. Also mention the
key strategies that the retail store should adopt to successfully transition to
an e-business model along with potential risks and limitations associated with
e-business in the retail sector, and how to mitigate them.
Ans :
Introduction:
As a business
representative, I examine the capacity benefits and challenges of transitioning
from a conventional brick-and-mortar keep to an e-business version for a retail
keep. E-business, or digital business, uses the internet and digital
technologies. In current years, e-business has won popularity and converted the
retail zone, revolutionizing how companies engage with customers and behavior transactions.
This transition can provide various blessings, which include expanded attain
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Q.2) As an electronic
business organization, it's important to collect customer data or information
to better understand your target audience and improve your marketing
strategies. Discuss the various methods of collecting customer data online and
briefly explain at least five of them. Your list can cover both passive and
active methods of collecting customer data and should also consider the
potential ethical concerns associated with collecting and using customer data.
Ans :
Introduction:
In the virtual age, statistics is a practical resource
for companies to understand clients, tailor advertising and marketing
strategies, and enhance overall client experiences. As a digital commercial
enterprise organization, gathering and reading customer statistics is paramount
for gaining valuable insights into client conduct, possibilities, and desires.
However, while the benefits of accumulating consumer data are full-size,
ethical issues must be addressed to ensure records' privacy and customer trust.
The passive strategies contain facts series without
direct consumer interplay, while lively
Q.3) Let us suppose you
have been hired by a promising startup in electric two-wheeler e-business in
the e-commerce department as an operations consultant to enhance their business
productivity. To enhance the effectiveness of their operations, you decided to
explain to the management the concepts of e-SCM and e-CRM that can be
potentially useful for them.
a) Explain how
implementing e-SCM can help the electric two-wheeler startup company to manage
its supply chain more efficiently and effectively while implementing e-CRM can
help the electric two-wheeler startup company to better understand and serve
its customers.
Ans :
Introduction:
Within
the hastily evolving e-trade world, startups inside the electric two-wheeler
business face particular challenges in managing their supply chain and efficiently
serving their customers. As an operations consultant, I decorate the enterprise
productivity of this promising startup by introducing them to 2 crucial
standards - e-supply Chain control (e-
b) Explain how the
electric two-wheeler startup company can integrate e-SCM and e-CRM to create a
more efficient and customer-centric business model.
Ans :
Introduction:
The
electrical-wheeler startup can revolutionize the transportation industry by
presenting sustainable and eco-friendly mobility solutions. The company must
improve its operational efficiency and customer-centric approach to succeed in
the competitive marketplace. This can be done by integrating digital delivery
Chain control (e-SCM) and customer courting management (e-CRM). E-SCM streamlines
the waft of goods and offerings, while e-CRM
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