MH0059 – Quality Management in Healthcare Services

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ASSIGNMENT

DRIVE	WINTER 2015
PROGRAM/SEMESTER	MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) / PGDISMN (SEM 2)
SUBJECT CODE & NAME	MH0059 – Quality Management in Healthcare Services
BOOK ID	B1323
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme

Q1 Explain the objectives of quality in healthcare. Add a note on Maxwell’s concept of quality.

Answer : If we're going to fix our economy, we must fix America's broken healthcare system - we cannot afford to wait. Crushing healthcare costs have made it impossible to strengthen our economy, with families and businesses all struggling to make ends meet. Reforming healthcare means: keeping the healthcare you have, if you like it, seeing the doctor of your choice, increasing the quality of care while decreasing costs and eliminating waste, helping small businesses stay competitive, and reforming the insurance market so you will never face losing your coverage. Now is the time, to guarantee everyone access to quality, affordable healthcare.

Affordability

Q2 Differentiate between Six sigma and Total quality management.

Answer : Answer : Six Sigma and Total Quality Management in Healthcare        

Quality improvement in health care has developed gradually as emerging ideas have been explored and implemented within various clinical and non-clinical settings.  One of the more recent methods of quality improvement which has been introduced into healthcare organizations is Six Sigma.  Six Sigma is “a rigorous set of processes and techniques to measure, improve, and control the quality of care and service based on what is important to the customer (Woodard, 2005, p. 229).”

   The goal of this approach is to bring

Q.3: Explain the various quality tools.

Answer : The basic seven control tools considered for achieving quality are Flow Chart, Check sheet, Histogram, Pareto Analysis, Scatter Diagram, Control Chart, and Cause and Effect Diagram for

Quality control tools-

  a)Flow Chart:

Q.4: Explain the steps followed in implementation of QMS in healthcare organization.

Answer : Steps to Creating a Total Quality Management System

1.  Clarify Vision, Mission and Values

Employees need to know how what they do is tied to organizational strategy and objectives which makes it important that all employees understand where the organization is headed (its vision), what it hopes to accomplish (mission) and the operational principles (values) that will steer its priorities and decision making.

2.  Identify Critical Success Factors (CSF)

Critical success factors help an organization focus on those things that help it meet objectives and move a little closer to achieving its mission.  These performance based measures provide a gauge for determining how well the organization is

Q.5: Define total quality management. Discuss the importance of TQM in healthcare.

Answer : Total quality management :

Total Quality Management / TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone

Q6. Explain team processes in healthcare.

Answer : Medical Teamwork and Patient Safety: The Evidence-based Relation

Definitional Issues Concerning Teams and Teamwork

Teams and teamwork strategies have received an increased amount of attention over the past 20 years. Numerous articles and books have specifically addressed issues critical to team performance. In fact, organizations that do not rely on teams—at least to some extent—are scarce.

The research literature reflects the prevalence of teams in the workplace, with a substantial agreement as to their defining characteristics.

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

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(Prefer mailing. Call in emergency )