MB0038 – MANAGEMENT PROCESS AND ORGANIZATIONAL BEHAVIOUR

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Assignment

Drive	WINTER 2014
Program	MBADS/ MBAFLEX/ MBAHCSN3/ MBAN2/ PGDBAN2
Semester	1
Subject code & name	MB0038 – MANAGEMENT PROCESS AND ORGANIZATIONAL BEHAVIOUR
Book ID	B1621
Credit and Max. Marks	4 credits; 60 marks

1.Discuss the principles of Management by Henri Fayol.

Answer : Henri Fayol, a mining engineer and manager by profession, defined the nature and working patterns of the twentieth-century organization in his book, General and Industrial Management, published in 1916. In it, he laid down what he called 14 principles of management. This theory is also called the Administrative Theory. The principles of the theory are:

1.Division of work: tasks should be divided up with employees specializing in a limited set of tasks so that expertise is developed and productivity increased.

2.Authority and responsibility: authority is the right to give orders and entails enforcing them with rewards and penalties; authority should be matched with corresponding responsibility.

3.Discipline: this is essential for the smooth running of business and is dependent on good leadership, clear and fair arguments, and

2.Discuss the pre-requisites of an Effective Control system.

Answer : Controlling can be defined as measuring and correcting of performance to achieve the organisational goals.

Control is the last in the management process and is perhaps the most important. Control is the rudder of business because it ensures that a process is going in the right direction by making continuous corrections.

Without control, the business will perhaps go to where it should never go and do what it should never do. A business will be able to expand in product portfolio and geography and delegate and outsource only because controls are possible

3.Define Personality. Discuss the factors that determine personality development.      

Answer : Definition of Personality: The term 'personality' means different things to different people. Its root, of course, lies in the Latin term 'persona' meaning 'speak through' and denoted the mask worn by actors in Greece and Rome. To the common man, it means external appearances and behaviour, to the psychologists it means the inner awareness of self as a permanent organising force, and to the manager, it denotes the measurable traits, both inner and outer which can predict the performance in an organisation.

Following are the factors that determine personality development:

·         Heredity – The relationship of heredity with personality is a well-accepted fact. Traits like physique, eye colour, hair colour, height, temperament, energy level, intelligence, reflexes, etc. are generally referred to describe the influence of heredity in developing personality.

·         The heredity approach argues that the ultimate explanation of an individual’s personality is the structure of the genes. Identical twin and other studies have not confirmed this fully, however genetic influence is fairly well accepted.

4.Discuss the concept of Attitude. Describe the components and functions of Attitude.

Answer : Meaning of attitude

Attitudes are also known as "frames of reference." They provide the background against which facts and events are viewed. It becomes necessary to know the attitudes of members of an organisation because they have to perceive specific aspects like pay, hours of work, promotion, etc. of their work life in the wider context of their generalised attitudes. Attitudes are also known as "frames of reference."

Explanation of the components of attitude

Components of attitude

There are three components of an attitude namely 1) Cognition, 2) Affect and 3) Behaviour.

        I.            Cognition. It is the mental process involved in gaining knowledge and comprehension, including thinking, knowing, remembering

5.Discuss the three stages of Stress. Explain the reasons for stress.

Answer : Stage 1: Alarm Reaction. Any physical, emotional, or mental upset will cause an instantaneous reaction by the body to combat the stressor. This physical response is well known as the "fight-or-flight" reaction. The “fight or flight” reaction sends a tremendous burst of adrenaline to all parts of the body—the blood vessels, heart, stomach, kidneys, lungs, eyes, muscles, and more. If the stress is short-term (acute) or not severe (in biological terms, a short time would be a few hours, perhaps even a couple of days), we quickly

6.Write short notes on the following :

a)TOWS matrix

Answer : A TOWS analysis involves the same basic process of listing strengths, weaknesses, opportunities and threats as a SWOT analysis, but with a TOWS analysis, threats and opportunities are examined first and weaknesses and strengths are examined last. After creating a list of threats, opportunistic, weaknesses and strengths, managers examine ways the company can take advantage of opportunities and minimize threats by exploiting strengths and overcoming weaknesses.

b)Porter’s Five Forces model

Answer : Michael Porter provided a framework that models an industry as being influenced by five forces. These five forces are those competitive forces that shape every single industry and market. These forces help us to analyze everything from the intensity of competition to the profitability and attractiveness of an industry.

Five Forces Analysis helps the marketer to contrast a competitive environment. Five forces analysis looks at five key areas namely the threat of entry, the power of buyers, the power of suppliers, the threat of substitutes, and competitive rivalry.

Dear students get fully solved  SMU MBA WINTER 2014 assignments

Send your semester & Specialization name to our mail id :

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or

Call us at : 08263069601

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