TOTAL QUALITY MANAGEMENT

AEREN FOUNDATION’S                                                                        Maharashtra Govt. Reg. No.: F-11724

AN ISO 9001 : 2008 CERTIFIED INTERNATIONAL B-SCHOOL

                                                         

                                                        

SUBJECT: TOTAL QUALITY MANAGEMENT

                                                                                                                                            Marks: 80

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SUB: TOTAL QUALITY MANAGEMENT

N.B.: 1) All questions carries equal marks.

Q.1 which of the gurus would be the father of quality control? Which had the

Greatest impact on management? Which is noted for robust design?

Ans. Which of the gurus would be the father of quality control à A core of quality pioneers shaped current thinking and practice. This section describes some of their key contributions to the field.

Walter Shewhart:-

Q 2. Write your personal philosophy or creed?

Ans. personal philosophy or creed àPersonal creeds are a little bit like affirmations, with one crucial difference. A creed is more spiritual, what you already strongly believe in rather than what you’d like to become.

‘Creed’ is a derivative of the Latin word ‘

Q 3. List and explain the six most important factors that influence consumer purchases?

Ans. Do you know why your customers are buying from you? Is it your products—the style and quality of your handmade work? Look deeper and you will find that there are many other factors in making a sale that you can use in building your sales volume.

It’s no secret that emotions are powerful factors that move people into action and cause them to make a purchase. To increase your sales, you must understand and appeal to them emotionally. There are many other artists and craftspeople out there with wonderful offerings.

Q 4. What conditions are necessary for empowerment?

Ans. An empowered workplace often makes for a successful workplace. Empowered employees are highly motivated and typically perform at a higher level than employees who feel hopeless or stuck. Creating an empowered work environment requires you to put forth a consistent effort to make employees feel as though they are an important piece of the company. From enabling your staff to make decisions to setting realistic goals, empowerment is created by management.

Q 5. Describe how empowerment, work groups, and multifunctional teams would

Or would not affect the five types of problems?

Ans. A many organizations begin restructuring their corporate cultures with empowered employee teams, employees across the organization will be involved in the decision-making process. Truly empowered employee teams can help those organizations improve customer satisfaction, increase employee productivity, increase quality and lower costs.

So what should be expected of empowered employee

Q. 6. Working as an individual or in a team of two or three people, develop a

Supplier selection plan for one of the organizations.

Ans. Choosing the right supplier involves much more than scanning a series of price lists. Your choice will depend on a wide range of factors such as value for money, quality, reliability and service. How you weigh up the importance of these different factors will be based on your business' priorities and strategy.

8. What is a critical success factor? How is it important in benchmarking?

Ans. What is a critical success factorà So many important matters can compete for your attention in business that it's often difficult to see the "wood for the trees”. What’s more, it can be extremely difficult to get everyone in the team pulling in the same direction and focusing on the true essentials. That’s where Critical Success Factors (CSFs) can help.

CSFs, also known as Key Results Areas (KRAs

Q 9. What are the advantages and disadvantages of wireless communication?

Ans. Advantages of wireless communicationà

Convenience - The wireless nature of such networks allows users to access network resources from nearly any convenient location within their primary networking environment

Mobility - With the emergence of public wireless networks, users can access the internet even outside their normal work environment. Most chain coffee shops, for example, offer their customers a wireless connection to the

Q 10. What can be accomplished by the addition of a third party registering a quality system?

Ans. For purchasing organizations: Third-party certification to ISO 9001 is not a guarantee that a supplier will provide the quality of service or product specified by customers.

Third-party certification to ISO 9001

Q 11. Visit an organization in your community and determine if their accident and emergency preparedness plan meets the ISO 14001 criteria.

Ans. This Guide is intended to support and facilitate the development o environmental management systems (EMS) among small and

Q 12. Briefly describe the difference between sequential engineering and quality by design (or concurrent) engineering.

Ans. Sequential engineering is the term used to describe the method of production in a linear format. The different steps are done one after another, with all attention and resources focused on that one task. After it is completed it is left alone and everything is concentrated on the next task.

Q 13. Devise a compensation plan for injured users where the product defect manifests itself in the second or third generation, such as when a man or woman takes a prescribed drug that injures their future children.

Ans. The pharmaceutical industry makes sky-high profits that allow them to move quickly from one faulty drug to the next. From 2004 to 2008, Pfizer, one major pharmaceutical company, took in $245 billion. During that same time period, another company, Eli Lilly, made $36 billion from just one of its drugs (Zyprexa).

Q 14. Form a project team of six or seven people, elect a leader, and construct a cause-and-effect diagram for bad coffee from a 22 cup coffee maker used in the office.

Ans. Create bar charts for business management problem solving and data comparison using the Concept Draw PRO diagramming and vector drawing software extended with the Bar Graphs Solution from the Graphs and Charts

Q 15. Formulate a full factorial experiment to determine what factors affect the

Retention rate in college. Identify four factors each at two levels that you feel

Influence retention rate. For example, one factor could be external work

With two levels, 20 and 40 hours per week.

Ans. Retention of an administered antiemetic oral dose and its subsequent absorption during therapy is critically affected by recurrent emesis, a process coordinated by the vomiting centre in the lateral reticular formation of the medulla

Q 16. Given three two-level factors and three suspected two – factor interactions;

Determine the degrees of freedom and the OA.

Ans. statistics, the number of degrees of freedom is the number of values in the final calculation of a statistic that are free to vary.

The number of independent ways by which a dynamic system can move without violating any constraint imposed on it, is called degree of freedom. In other words, the degree of freedom can be defined as the minimum number of independent coordinates that can specify the position of the system completely.

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