SMU MBA SPRING 2014 SOLVED ASSIGNMENTS TQM -3rd SEM

Dear students get fully solved  SMU MBA Spring 2014 assignments

Send your semester & Specialization name to our mail id :

  “ help.mbaassignments@gmail.com ”

or

Call us at : 08263069601

These are just questions for reference . To check samples see our latest uploads in blog archive or search assignments .

(Prefer mailing. Call in emergency )

SEM 3 TQM

QM0010 FOUNDATIONS OF QUALITY MANAGEMENT

1 a. Describe the main features of Companywide approach on Quality.

b. Write a note on Berry’s dimensions of service quality.

a. Meaning of Quality and Companywide quality approach

b. Berry’s 10 Dimensions of service quality

2 Explain the Quality Function Deployment (QFD) process and describe why it is also called “House of Quality”.

Meaning of Quality Function Deployment (QFD)

QFD Process

Construction of QFD (House of Quality)

3 Discuss the major Barriers/Obstacles to Quality. Describe how to overcome these barriers.

Barriers/ Obstacles to Quality

Overcoming Barriers

4 a. How is the Human Relations Theory different from the Classical Theory?

b. Briefly explain the following:

i. Quality Inspection

ii. Quality Control

iii. Quality Assurance

a. Differences between Human Relations Theory and Classical theory

b. Explanation of Quality Inspection, Quality Control and Quality Assurance

5 What is service quality? What are the internal and external measures of service quality?

Briefly explain the Gap Model of Service Quality Measurement.

Meaning of service quality

Internal measures of service quality

External measures of service quality

Gap model of service quality

6 “Quality is the new buzzword and is dominating business processes and services like never before”, Justify.

Explanation

QM0011 PRINCIPLES & PHILOSOPHIES OF QUALITY MANAGEMENT

1 Discuss the dimensions of Quality. What are the contributions of Kaoru Ishikawa and Edwards Deming to Quality Management?

Dimensions of Quality

Contributions of Kaoru Ishikawa to Quality Management

Contributions of Edwards Deming to Quality Management

2 a. Briefly explain the concept of Just in Time.

b. What are the seven wastes identified by Shingo in manufacturing processes? How these wastes could be eliminated?

a. Concept of Just in Time

b. Seven wastes in production and elimination of these wastes

3 What is Total Productive Maintenance (TPM)? Enumerate the benefits of TPM. Briefly explain the eight pillars of TPM.

Meaning Total Productive Maintenance

Benefits of TPM

Eight pillars of TPM

4 Explain the Baldrige model of business excellence. What are the steps involved in achieving organisational excellence?

Concept of Business excellence

Baldrige Model of Business excellence

Steps involved in achieving organizational excellence

5 Discuss the meaning and benefits of Six Sigma. What are the Steps involved in Implementing Six Sigma.

Meaning of Six Sigma

Benefits of Six Sigma

Steps in Implementing Six Sigma

6 “Business process reengineering is one approach for redesigning the way work is done to better support the organization’s mission and reduce costs.” Justify.

Meaning of Business process reengineering

Explanation

QM0012 STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY

1 a. Explain the concept of Statistical Process Control.

b. Describe the procedure to construct Fish bone diagram with an example.

Explanation of SPC

Procedure to construct Fish bone diagram

Example

2 Describe Deming’s Funnel experiment and Deming’s Red Bead experiment.

Deming’s Funnel experiment

Deming’s Red Bead experiment

3 Differentiate between variable control charts and attribute control charts. Explain with an example how to calculate p Chart and np Chart.

Differences

Calculation of p chart and np chart with an example

4 Explain Multivariate Control Charts and multivariate normal distribution.

Explanation of Multivariate Quality Control Charts

Explanation of Multivariate normal distribution

5 a. Explain the concept of Process Capability. Give the Significance of Process Capability. Mention the major uses of Process capability

b. Explain the guidelines for using Acceptance Sampling.

Concept of Process Capability

Significance of Process Capability.

Uses of process capability

Guidelines for using Acceptance Sampling

6 Explain the methodology for Statistical Process Control (SPC) implementation. What are the benefits derived from SPC implementation?

Methodology for SPC implementation

Benefits derived from SPC implementation

QM0013 QUALITY MANAGEMENT TOOLS

1 An organization can have various benefits from having an efficient Quality Management System. Explain the need of Quality Management Systems in an organization. List the advantages of Quality Management Systems.

Need of Quality Management Systems in an organization

Advantages of Quality Management Systems

2 QFD is a customer driven planning process which guides through the design, manufacture and marketing of a product or service. Explain the Approaches and Phases of Quality Function Deployment (QFD).

Meaning of QFD

Approaches of QFD

Phases of QFD

3 a) Reliability engineering is concerned with four key elements. Discuss.

b) Explain software reliability.

Meaning of Reliability

Key elements of Reliability

Explanation of Software reliability

4 Describe Robust Design Optimisation Strategy. Explain the steps followed in Robust Parameter Design.

Explanation of Robust Design Optimization Strategy

Steps followed in Robust Parameter Design.

5 Quality Control Charts focuses on the stability of a process and demonstrates the performance of a project over time. Explain the basic components of quality control charts. Describe the benefits and drawbacks of quality control charts.

Components of quality control charts

Benefits of control charts

Drawbacks of control charts

6 What is business excellence? What are the steps involved in achieving organisational excellence?

Meaning of Business Excellence

Steps involved in achieving organizational excellence

Dear students get fully solved  SMU MBA Spring 2014 assignments

Send your semester & Specialization name to our mail id :

  “ help.mbaassignments@gmail.com ”

or

Call us at : 08263069601

These are just questions for reference . To check samples see our latest uploads in blog archive or search assignments .

(Prefer mailing. Call in emergency )