BBA302 – Human Resource Management

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Summer 2013

Bachelor of Business Administration - BBA Semester 3

BBA302 – Human Resource Management – 4 Credits

(Book ID: B1596)

Assignment - 60 marks

Note: Answer all questions. Kindly note that answers for 10 marks questions should not exceed 400 words. Each question is followed by evaluation scheme.

Q1.Explain the importance of Human Resource Management (HRM). What are the objectives and features of HRM?

(meaning of HRM – 2, importance - 4, objectives - 2, features of HRM- 2)10 marks

Answer : HRM means to Select, Develop, Motivate and Maintain human resources, in the organisation. It first selects the right human resources or staff (i.e. managers and employees). It trains and develops them. It motivates them by giving them recognition and rewards. It also provides them with the best working conditions.

Ø  Importance of Human Resource Management

Q2.What is personnel management? Differentiate between personal management and HRM.

(definition – 3, difference between personal management and HRM – 7)10 marks

Answer : Personnel management can be defined as obtaining, using and maintaining a satisfied workforce. It is a significant part of management concerned with employees at work and with their relationship within the organization.

According to Flippo, “Personnel management is the planning, organizing, compensation, integration and maintainance of people for the purpose of contributing to organizational, individual and societal goals.”

According to Brech, “Personnel Management is that part which is primarily concerned with human resource of organization.”

Q3.What are the objectives of human resource planning (HRP)? What are the factors that are affecting HRP?

(meaning of HRP – 1, objectives – 2, factors: internal and external – 7)10 marks

Answer : Meaning : The ongoing process of systematic planning to achieve optimum use of an organization's most valuable asset - its human resources. The objective of human resource (HR) planning is to ensure the best fit between employees and jobs, while avoiding manpower shortages or surpluses. The three key elements of the HR planning

Q4.Explain the importance of recruitment. What are the merits and demerits of internal recruitment?

(meaning of recruitment – 2, importance – 3, meaning of internal recruitment – 1, merits of internal recruitment – 2, demerits -2)10 marks

Answer : Meaning : Recruitment refers to the process of attracting, screening, selecting, and onboarding a qualified person for a job. At the strategic level it may involve the development of an employer brand which includes an 'employee offering'.

                                                        

Ø  Importance of recruitment :

Recruitment

It is important to list the skills your new hire will need to fulfill his duties. You get much better results in your recruitment process if you advertise specific

Q5.What is the purpose of performance appraisal? List the various methods of performance appraisal. Describe the ‘360 degrees appraisal’ method.

(meaning of performance appraisal-1, purpose -3, listing the various methods - 3, description of ‘360 degrees appraisal’ method- 3)10 marks

Answer : Meaning : Performance Appraisal is the systematic evaluation of the performance of employees and to understand the abilities of a person for further growth and development. Performance appraisal is generally done in systematic ways which are as follows:

·         The supervisors measure the pay of employees and

Q6.What do you mean by employee grievances? What are the causes of employee grievances? Explain the need for employee counselling and types of employee counselling.

(meaning of employee grievances-2, causes -2, meaning of employee counselling- 2, explanation of its need - 2, types – 2)10 Marks

Answer : Grievance may be any genuine or imaginary feeling of dissatisfaction or injustice which an employee experiences about his job and it’s nature, about the management policies and procedures. It must be expressed by the employee and brought to the notice of the management and the organization. Grievances take the form of collective disputes when they are not resolved.

Grievance may result from the following factors-

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