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Amity
University
Subject Name
: Total Quality Management
Case Detail :
Please read the case study given
below and answer questions given at the end.
(Case Study)
A
manufacturing plant make wind mill assemblies & can produce 50 units in a
month in two period of 15 days each ; following is the data for number of
defects arising per month.
|
Month |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
AUG |
SEP |
OCT |
NOV |
DEC |
|
Number of Defects per period |
4 3 |
3 2 |
1 0 |
4 5 |
6 7 |
7 7 |
9 6 |
5 4 |
2 3 |
0 2 |
2 3 |
4 3 |
1 . what do you understand by Total
Quality Management, what are the requirements to implement TQM approach in an
organization.
2 . Explain, Philip B Crosby’s
contribution in the field of Quality Management. How his ideas similar and
different from ideas of Deming?
3 . With the help of a practical example,
explain how you will use control charts, also explain the guidelines you will
follow to analyze and interpret the results.
4 . What is Benchmarking, what are the
steps you will follow to implement Benchmarking in an organization.
5 . Explain the role and importance of
employees in implementing TQM in an organization, what measure organization
should take to deliver a certain level of satisfaction to them?
6 . You are working as a general manager
of an organization, explain the various steps you have to take for getting your
organization certified for ISO 9000:2000 or ISO 9000:2008 ?
7 . what do you understand by the term
work system, “do you think improvement of work system will eventually lead to
implementation of TQM” justify your answer.
8 . With one example each, explain the
seven basic tools of quality management?
Dear
students, get latest Solved assignments and case study help by professionals.
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us at : help.mbaassignments@gmail.com
Call
us at : 08263069601
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