BBR 501-Store Operations and Job Knowledge

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ASSIGNMENT

DRIVE	SPRING 2016
PROGRAM	Bachelor of Business Administration- BBA
SEMESTER	V
SUBJECT CODE & NAME	BBR 501-Store Operations and Job Knowledge
BK ID	B 1802
CREDIT & MARKS	4 CREDITS & 60 MARKS

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Question. 1. Elaborate the checklists that are required for opening and closing store.

Answer:Great customer service and sales begins with efficient store operations. A store employee who is preoccupied with running the standard operations of the store will often emphasize store tasks over customer service. Conversely, employees who believe that their only focus is customer interaction can stand idle while their cluttered, dirty store degenerates around them. The most common way to prepare the team for an efficient sales day is to habitually use checklists.

Question. 2. Explain the two types of stock check

Answer:Stock-taking or inventory checking is the physical verification of the quantities and condition of items held in an inventory or warehouse. This may be done to provide an audit of existing stock. It is also the source of stock discrepancy information.

Stock-taking may be performed as an intensive annual end of fiscal year procedure or may be done continuously by means of a cycle count.

Question. 3. Explain the concept of Distribution centre and enumerate the duties of Distribution Centre Head in detail.

Answer: A distribution center for a set of products is a warehouse or other specialized building, often with refrigeration or air conditioning, which is stocked with products (goods) to be redistributed to retailers, to wholesalers, or directly to consumers. A distribution center is a principal part, the order processing element, of the entire order fulfillment process. Distribution centers are usually thought of as being demand driven. A distribution center can also be called a warehouse, a DC, a fulfillment center, a cross-dock facility, a bulk break center, and a package handling center. The name by which the distribution center is known is

Question. 4. Discuss the grooming standards for store employees

Answer:Once the staffs enter their department they need to be dressed in full uniform as per company norms, and also get properly groomed as per the service standards.

Appearance: The frontline team is the brand ambassador of the store. The customers visiting the stores are greeted by this team and are assisted by them. Hence they are expected to present a neat & clean appearance. They are expected to be in uniforms (including shirt, trousers, shoes & socks) which must be worn clean & ironed. Care should be taken so as no stains, broken buttons, or loose thread is present on the uniform.

Question. 5. What are the major KRAs of a store head and Sales member?

Answer:A fixed set up or location offering merchandise in small quantities to the consumers for their end-use is called a retail store.

Store Manager

·         An individual responsible for managing the overall functioning of the store is called a store manager.

Question. 6. How do stores handle the problem of counterfeit currencies at front-end and back-end cash counters?

Answer:Have you ever stood in a long queue in front of a cash counter in a departmental store or a super market? How do you feel? This is the only activity which I hate while shopping in a store. Most of the times I have noticed customers standing in the queue get into minor arguments. The reason is plain and simple. They lose their patience at

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

  “ help.mbaassignments@gmail.com ”

or

Call us at : 08263069601

(Prefer mailing. Call in emergency )