Dear students, get fully solved assignments by professionals
Do send your query at :
or call us at : 08263069601
(Plagiarism proofed
assignments available with 100% surety and refund)
Service Operation
Management
September 2023 Examination
Q1. Enlist and explain
in detail all applicable factors that customers consider while evaluating
Quality in Service Operations? Elaborate your answer with an example from the
E-Commerce segment. (10marks)
Ans :
Introduction:
In carrier operations, ensuring a high-quality provider
is essential for attracting and maintaining clients. Quality in provider
operations refers to assembly or exceeding patron expectancies and delivering
dependable, responsive services that meet the desired standards. Clients evaluate
service excellence based on several factors that can impact their notion and
standard delight. Knowing these factors is essential for service carriers to
improve and enhance their services constantly. This
Dear students, get fully solved assignments by professionals
Do send your query at :
or call us at : 08263069601
(Plagiarism proofed
assignments available with 100% surety and refund)
Q2. Service Operation
decisions are realized at different levels of hierarchy in organisations.
Discuss the various Strategic decisions taken at these different levels of
hierarchy. Explain these hierarchical levels and decisions by taking an example
of any Healthcare Institute of your choice. (10marks)
Ans :
Introduction:
Service operation choices are essential for successfully
turning in services and accomplishing organizational targets in any corporation
and healthcare institute. Those selections are made at different hierarchy
stages, encompassing strategic, tactical, and operational levels. The
hierarchical shape of an agency defines the jobs and obligations of every step,
and the selections made to every degree contribute to the enterprise's general
fulfillment.
A healthcare institute is a complex agency that gives
clinical offerings, treatment, and patient care. It comprises a couple of
departments, which include affected person care,
Q3. The Entertainment
sector is one the most prominent in the service sector. Many processes are
involved in this sector by various organisation. Hence it becomes obvious for
such setups to plan their processes in different ways to provide the best possible
services to their customers. Highlight the attempts of these organisations from
the following aspects as given below.
a. The customer need
not be involved in all the processes, and consequently the ‘Entertainment’
services need not plan all operations in the presence of the customers as well
as make them visible to customers. Discuss these aspects of facility planning
with the concept of Decoupling of processes. (5marks)
Ans :
Introduction
The
leisure sector is an essential thing of the provider enterprise, encompassing a
wide range of businesses that provide leisure and leisure reviews to consumers.
Such organizations must correctly plan their techniques to supply exceptional
customer service. Facility planning is a crucial aspect of this quarter, which
includes optimizing centers' physical and operational factors to acquire
performance, effectiveness,
b. To ensure that all
processes will run effectively and error free, how a setup like a multiplex or
entertainment parks adopt the concept of Service Design (Blueprinting) during
the planning phase of service operations. (5marks)
Ans :
Introduction:
The
entertainment quarter is one of the most colorful and sought-after industries
in the carrier sector. It encompasses many establishments, including cinemas
and leisure parks, whose primary purpose is offering clients enjoyable and
memorable experiences. To obtain this, organizations in the entertainment
quarter should meticulously plan their tactics to ensure
No comments:
Post a Comment
Note: only a member of this blog may post a comment.