Information Systems for Management - Buy Online NMIMS MBA Solved Assignments Winter December 2025

 

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Information Systems for Management

Dec 2025 Examination

 

 

Q1. An Indian e-commerce company experiences a sophisticated ransomware attack during a peak sales event, resulting in encrypted databases and disrupted online services. The incident exposes gaps in the company’s backup strategy and communication protocols. The management realizes the need for a robust disaster recovery and business continuity plan to minimize downtime, protect customer data, and maintain stakeholder trust. The CTO is tasked with developing a comprehensive approach to prepare for and respond to future disruptions. Given the situation, how should the company apply disaster recovery and business continuity planning frameworks to ensure rapid restoration of critical services and data integrity after a major cyberattack? (10 Marks)

 

Q2(A). An established e-commerce platform in India is leveraging AI to deliver personalized product recommendations and is actively encouraging user-generated content such as reviews and unboxing videos. While these strategies have increased engagement, some customers express concerns about privacy and the authenticity of reviews. The marketing team is considering further automation but is wary of eroding trust. The company must evaluate how to use technology and community input to foster loyalty without compromising transparency or ethical standards. Critique the effectiveness of AI-driven personalization and user-generated content in building customer trust and loyalty for an e-commerce platform. (5 Marks)

 

Q2(B). A national retail chain is facing intense competition from both traditional and online retailers. To differentiate itself, the company has invested heavily in data analytics and digital marketing platforms to deliver personalized promotions and real-time recommendations to customers. While initial results show increased engagement, there are concerns about long-term sustainability, customer privacy, and diminishing returns as competitors adopt similar technologies. Assess the effectiveness of a retail chain’s strategy to use data analytics and digital platforms for personalized marketing in a highly competitive market.  (5 Marks)

 

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