MH0059 – Quality Management in Healthcare Services

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Fall 2012

Master of Business Administration in Healthcare Services

Semester 4

MH0059 – Quality Management in Healthcare Services (4 Credits)

(Book ID: B1323)

Assignment Set- 1 (Marks 60)

Note: Each question carries 10 Marks. Answer all the questions.

Q.1 a. Write a brief note on the history of quality. [5 Marks]

Answer :  History of Quality

The quality movement can trace its roots back to medieval Europe, where craftsmen began organizing into unions called guilds in the late 13th century.

Until the early 19th century, manufacturing in the industrialized world tended to follow this craftsmanship model. The factory system

Q2. Explain in detail W. Edwards Deming philosophy on quality. [10 Marks]

Answer :  Deming's 14-Point Philosophy

A Recipe for Total Quality

 The concept of quality is at the core of many of our ideas about effective management and leadership, and programs like Total Quality Management and Six Sigma have been at the heart of many companies' success.

We know now that quality needs to be built into every level of a company, and become part of everything the organization does.

Q3. Explain in detail dimensions of quality management in healthcare. [10 Marks]

Answer :  :  Background

Total quality management (TQM) has a great potential to address quality problems in a wide range of industries and improve the organizational performance. The growing need to take initiatives by hospitals in countries like India and Iran to improve the service quality and reduce wastage of resources has inspired the authors to develop a survey instrument to measure health care quality and performance in

Q.4. Explain in detail the seven quality tools. [10 Marks]

Answer :  :  Introduction:

Most of the organizations use quality tools for various purposes related to controlling and assuring quality.

Although there are a good number of quality tools specific to certain domains, fields, and practices, some of the quality tools can be used across such domains. These quality tools are quite generic and can be applied to

Q5. Write a detailed note on the indicators of quality control in healthcare. [10 Marks]

Answer :  Quality Indicators in Critical Care

Improvement in quality is an ongoing process. Various aspects of patient care should be quantified by different indicators to identify the existing level and for targeting next level of care, says, Dr D P Samaddar, HOD , Department of Anaesthesia and Critical Care, Tata Main Hospital, Jamshedpur

A sensation was created throughout the world when Institute of Medicine (IOM) attributed up to 98000 deaths due to

Q6. Arvind Healthcare Pvt. Ltd. is implementing quality assurance program in its 70 bedded  hospital in the suburb of Bangalore. Mr. Kaushik was spear heading the entire quality assurance  implementation program. Kaushik was aware of the challenges set before him.

Write a detailed note on the steps involved in the implementation of quality assurance program.

Answer : 10 Tips to Implement Quality Assurance Procedures

To ensure total quality control in each and every component of your business operation you should follow few important quality assurance procedures . By following these procedures, you will definitely be able to notice a

[10 Marks]

Fall 2012

Master of Business Administration in Healthcare Services

Semester 4

MH0059 – Quality Management in Healthcare Services (4 Credits)

(Book ID: B1323)

Assignment Set- 2 (Marks 60)

Note: Each question carries 10 Marks. Answer all the questions.

Q1. Give a detailed note on NABH. [10 Marks]

Answer :  :   National Accreditation Board for Hospitals & Healthcare services (NABH) 

1. What is NABH?

National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India, set up

Q2. Give a brief note on:

a. Functions of six sigma in healthcare. [5 Marks]

Answer :  Six Sigma and Total Quality Management in Healthcare

Quality improvement in health care has developed gradually as emerging ideas have been explored and implemented within various clinical and non-clinical settings.  One of the more recent methods of quality improvement

b. Bring out the differences between six sigma and TQM. [5 Marks]

Answer :  TQM vs Six Sigma

Business leaders and managers often get torn between TQM and Six Sigma while trying to choose the best management and quality control approach for their organizations. Understanding the differences between the two is the most important thing in such situations.

TQM refers to Total Quality Management. This approach has been around for sometime before Six Sigma was introduced. Whereas proponents of either approach would prefer mutual exclusivity in business, the two could

Q3. Write a detailed note on the strategic importance of TQM in healthcare. [10 Marks]

Answer :  :  TQM: Towards better productivity

TQM is a success mantra for operational industries, but healthcare needs it the most. Sushmi Dey explores the dimensions of this management strategy.

At the George Washington University Medical Center, in Washington, DC, cancer patients used to wait 11 hours or more for chemotherapy treatments. Today, the average wait is less than two hours.

At Overlake Hospital Medical Center, near Seattle, a new fast-track system for handling emergency room cases gets people with simple injuries in and out the door in half an hour.

These are a few instances

Q4. Write a detailed note on the Structure of ISO 9001:2000 standards. [10 Marks]

Answer  :  INTRODUCTION

The central focus of ISO certification is the preparation, development and implementation of Quality Management System (QMS) in an organization.ISO 9001:2001 is implementation and certification standard in ISO 9000series. ISO 9001: 2000 standard on Quality Management System Requirements was published on 15th December, 2000

Q5. Write a detailed note on the importance of teams in healthcare. [10 Marks]

Answer :  Teams, Work and Teamwork

The CHSRF-funded researchers found that, in the literature, the concept of a team is indeed broad - it is something that exists any time two or more people are working together with a shared purpose. According to the literature, the way teams are designed depends greatly on the task that needs to be performed and when and

Q6. Mr. Rani Kumar has taken over as the manager of the OPD and accident and emergency department of Kitty paediatric hospital.

a. What are the quality parameters for OPD?

Answer :  QUALITY MANAGEMENT PROGRAM 

With a view to provide a safe

b. What are the quality parameters for accident and emergency department? [10 Marks]

Answer :  Accident and Emergency provisional quality indicators

 A new report sets out data coverage, data quality and performance information for the following five Accident & Emergency (A&E) indicators:

·         Left department before being

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·        call us at :- 08263069601 

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