Dear students get fully solved assignments
Send your semester & Specialization name to our
mail id
->
help.mbaassignments@gmail.com
or
call us at -> 08263069601
Summer
2013
Master
of Business Administration- MBA Semester 4
QM0018
- Quality Development Methods
Q1.Define
strategic quality management. Discuss the elements of strategic quality
management.
(Meaning – 4 marks, Elements – 6 marks) 10
marks
Answer : Strategic quality management:
The BSI
Standards defined it as a management philosophy and company practices that aim
to harness the human and material resources of an organization in the most
effective way to achieve the objectives of the organization. In addition, the
BSI used the term total quality management (TQM) instead of strategic quality
management. As long as they recognize the strategic importance of quality and
quality planning, both terms can be used interchangeably. In this sense, we
recognize the significance of strategic value of quality as Garvin did in implementing
the quality improvement strategies, and use in this paper the terms “total” and
“strategic” interchangeably.
Q2. Explain
the types, advantages and drawbacks of qualitative research.
(Types - 4
marks, Advantages – 3 marks, Drawbacks – 3 marks) 10 marks
Answer :
Types of qualitative research :
1.Basic/pragmatic
qualitative research, which involves using an
eclectic approach taken up to best match the research question at hand.
2.
Ethnographic Research, used for investigating
cultures by collecting and describing data that is intended to help in the
development of a theory.
3. Grounded
Theory is an inductive type of research, based or
"grounded" in the observations or data from which it was developed.
Q3. Define
skill based quality management. Explain the guidelines of change management.
(Meaning – 4
marks, Guidelines – 6 marks) 10 marks
Answer : Skill
based quality management:
The idea of
using skills to assure quality is not new, even amongst the quality community.
There is a section in the ISO 9000
family of standards which relates to what it calls "special processes" (see Hoyle,
1994), processes where the quality of the
output is not susceptible to assurance through normal methods of inspection. The distinguishing factor of our
approach is the embedding of this idea
into an integrated model. The quality of
the outputs of special processes is assured in our model through the determination of the abilities
and competence needed to carry them out,
a process known as "qualification.
Q4. Explain
the modeling techniques of value engineering.
(Meaning – 2 marks, Modelling Techniques – 8
marks) 10 marks
Answer :
Value engineering :
Value
engineering (VE) is a systematic method to improve the "value" of
goods or products and services by using an examination of function. Value, as
defined, is the ratio of function to cost. Value can therefore be increased by
either improving the function or reducing the cost. It is a primary tenet of
value engineering that basic functions be preserved and not be reduced as a
consequence of pursuing value improvements. Value engineering is also referred
to as "value management" or "value methodology" (VM), and
"value analysis" (VA).
Q5. Elucidate
the key features of kaizen. Discuss the implementation of kaizen.
(Meaning - 2 marks, Features – 4 marks,
Implementation – 4 marks) 10 marks
Answer :
Meaning of Kaizen :
Kaizen , or
‘Continuous Improvement’ is a policy of constantly introducing small
incremental changes in a business in order to improve quality and/or
efficiency. This approach assumes that employees are the best people to
identify room for improvement, since they see the processes in action all the
time. A firm that uses this approach therefore has to have a culture that
encourages and rewards employees for their contribution to the process.
Kaizen can
operate at the level of an individual, or through Kaizen Groups or Quality
Circles which are groups specifically brought together to identify potential
improvements.
Q6. Explain
Just in Time and Kanban.
(Explanation – 5 marks each) 10 marks
Answer : Just
in time :
Just in time
(JIT) is a production strategy that strives to improve a business return on
investment by reducing in-process inventory and associated carrying costs. To
meet JIT objectives, the process relies on signals or Kanban (between different
points, which are involved in the process, which tell production when to make
the next part. Kanban are usually 'tickets' but can be simple visual signals,
such as the presence or absence of a part on a shelf. Implemented correctly,
JIT focuses on continuous improvement and can improve a manufacturing organization's
return on investment, quality, and efficiency.
Dear students get fully solved assignments
Send your semester & Specialization name to our
mail id
->
help.mbaassignments@gmail.com
or
call us at -> 08263069601
