MH0058 - Legal Aspects in Healthcare Administration




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Summer 2013

Masters of Business Administration in Healthcare Services Management - Semester 4

MH0058 - Legal Aspects in Healthcare Administration- 4 Credits

(Book ID: B1322)

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately
of 400 words. Each question is followed by evaluation scheme.

Q1. Explain the Human Organ Transplantation Act and its legal implications. 10 marks
(Explanation of Act-8 marks, Legal implications-2 marks)

Answer : Human Organ Transplantation Act:

An Act to provide for the regulation of removal, storage and transplantation of human organs for therapeutic purposes and for the prevention of commercial dealings in human organs and for matters connected therewith or incidental thereto. Whereas it is expedient to provide for the regulation of removal, storage and transplantation of human organs for therapeutic purposes and for the prevention of commercial dealings in human organs

Q2. Discuss the regulatory requirements in setting up and running a blood bank. 10 marks
(Explanation of National blood policy-2 marks, legal framework-3 marks, Regulatory requirements-5
marks)

Answer : National blood  policy :

The policy aims to ensure easily accessible and adequate supply of safe and quality blood and blood components collected /procured from a voluntary non-remunerated regular blood donor in well equipped premises, which is free from transfusion transmitted infections, and is stored and transported under optimum conditions. Transfusion under supervision of trained personnel for all who need it irrespective of their economic or social status through
comprehensive, efficient and a total quality management approach will be ensured under the policy.


Q3. Explain the following concepts: 10 marks
a. Informed consent
b. Professional secrecy
(Explanation of informed consent-5 marks, Explanation of professional secrecy- 5 marks)

Answer : a. Informed consent :

Informed consent is a process for getting permission before conducting a healthcare intervention on a person. A health care provider may ask a patient to consent to receive therapy before providing it, or a clinical researcher may ask a research participant before enrolling that person into a clinical trial. Informed consent is collected according to guidelines from the fields of medical ethics and research ethics.

Q4. Define and classify euthanasia. Write a note on living wills. 10 marks
(Definiiton-2 marks, Classification -3 marks, Living wills-5 marks)

Answer : Euthanasia :

Euthanasia refers to the practice of intentionally ending a life in order to relieve pain and suffering.
There are different euthanasia laws in each country. The British House of Lords Select Committee on Medical Ethics defines euthanasia as "a deliberate intervention undertaken with the express intention of ending a life, to relieve intractable suffering". In the Netherlands, euthanasia is understood as "termination of life by a doctor at the request of a patient". Euthanasia is categorized in different ways, which include voluntary, non-voluntary, or involuntary.

Q5. Who is a consumer? Explain the various levels of Consumer Courts. 10 marks
(Definiiton-1mark, Explanation of levels of consumer courts-9 marks)

Answer : Consumer :

A consumer is a person or group of people who are the final users of products and or services generated within a social system. A consumer may be a person or group, such as a household. The concept of a consumer may vary significantly by context, although a common definition is an individual who buys products or services for personal use and not for manufacture or resale.

Levels of consumer court :

Q6. Discuss the important documents and ethical codes in medical ethics. 10 marks
(Listing the important documents -1 mark, Explanation-9 marks)

Answer : Important documents in medical ethics :

There are various medical records which are important according to the codes of medical ethics. These need to be well organized and up to date. The most common types of medical records that needs to be maintained are :

  • Patient History and Physical examination report
  • Consultation report
  • Operative report
  • Radiology report
  • Pathology report

MH0059 - Quality Management in Healthcare Services




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Summer 2013

Master of Business Administration in Healthcare Services Management - Semester 4

MH0059 - Quality Management in Healthcare Services- 4 Credits

(Book ID: B1323)
Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately
of 400 words. Each question is followed by evaluation scheme.

Q1. Discuss the history of quality in healthcare services. 10 marks
(Brief outline of quality in healthcare-1 mark, History-9 marks)

Answer :  Quality in healthcare :

Everyone deserves quality health care. You can make sure you get the best health care when you are sick or hurt by understanding what quality health care is and steps to take to improve your health. Fortunately, there are scientific ways to measure health care quality. These tools have mostly been used by health professionals. They use measures to review and improve the quality of care they provide


Q2. Explain the dimensions of quality in healthcare. 10 marks
(Listing the dimensions-2 marks, Explantion-8 marks)

Answer : Dimensions of quality in healthcare :

Quality in healthcare includes four distinct colors or dimensions:

1.       Accreditation and Certification of Hospitals and Community-Based Services

2.       Clinical Quality Performance Measurement and Improvement

3.       Patient Safety Assurance and Harm Prevention

4.       Patient Experiences and Perceptions of Care


Q3. Describe NABH Accreditation. 10 marks
(Constituents committees of NABH-4 marks, NABH procedure-6 marks)

Answer :  Constituents committees of NABH:

National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India, set up to establish and operate accreditation programme for healthcare organisations. the board is structured to cater to much desired needs of the consumers and to set benchmarks for progress of health industry. The board while being supported by all stakeholders including industry, consumers, government, have full functional autonomy in its operation.

Q4. Explain the Six Sigma concept. 10 marks
(Definition-2 marks, Explanation-8 marks)

Answer : Six sigma :

Six Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process – from manufacturing to transactional and from product to service. The statistical representation of Six Sigma describes quantitatively how a process is performing.

Q5. Define total quality management. Discuss the importance of TQM in healthcare. 10 marks
(Definition-2 marks, Importance-8 marks)

Answer :  Total quality management :

Total Quality Management / TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services which are offered by an organization, requiring the involvement of management, workforce, suppliers, and customers, to meet or exceed customer expectations.

Q6. Explain the challenges of quality management in non-clinical support services and administrative
services. 10 marks
(Challenges in non-clinical support services-5 marks, Challenges in administrative services-5 marks)

Answer :  Challenges of quality management in non-clinical support services:

The expanded use of outsourcing in the healthcare industry reflects the competitive and environmental pressures currently faced by service providers. According to a McKinsey Corporation report provided to ARAMARK, the healthcare market is at the vortex of three major forces.

1. Constrained profits:

ML0015 - Services Marketing and Customer Relationship Management




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Summer 2013

Master of Business Administration- MBA Semester 4

ML0015 - Services Marketing and Customer Relationship Management

Q1. Explain the concept of Service mapping with example.
(Definition- 2 marks; explanation – 6 marks; example; 2 marks) 10 marks

Answer: Service Mapping:

A service map is a graphical display of a service that illustrates the various components upon which successful delivery of that service relies. These components generally include hardware, software, and configurable settings or roles, as well as customers and other services. A Microsoft-developed best practice, a service map is a communications tool that illustrates the “what” of a service (its components and their relationships) as a basis for managing the “how” of a service (how the service is delivered and controlled to ensure expected availability, capacity, security, and manageability).

Q2. Write a short notes on:
A. Factors that influence customer expectations
( factors – 5 marks)

Answer: Factors that influence customer expectations:

1. Sources of desired service expectations:

The two largest influences on desired service level are personal needs and philosophies about service. Personal needs, those states or conditions essential to the physical or psychological well-being of the customer, are pivotal factors that shape what customers desire in service. Personal needs can fall into many categories, including physical, social, psychological and functional.

Q3. Explain the concept of Service Blueprinting with an example.
( Definition of service blueprint- 2 marks; explanation of service blueprint with example- 8 marks) 10 marks

Answer:  Service blueprint :

A service blueprint is an operational planning tool that provides guidance on how a service will be provided, specifying the physical evidence, staff actions, and support systems / infrastructure needed to deliver the service across its different channels. For example, to plan how you will loan devices to users, a service blueprint would help determine how this would happen at a service desk, what kinds of maintenance and support activities were needed behind the scenes, how users would learn about what’s available, how it would be checked in and out, and by what means users would be trained on how to use the device.


Q4. Explain the positioning strategies of services.
(Definition of positioning of services- 2 marks; Explanation of positioning of services- 6 marks; Various types of positioning of services- 2 marks) 10 marks

Answer : Positioning of services:

The development of a sustainable positioning strategy for a product, service, division or company.  Each engagement utilizes the Four Forces of Positioning methodology. These projects include fresh articulation of market vision, competition analysis, market segmentation, positioning statement development, and identification of business model implications of positioning strategy. A typical engagement is completed in eight weeks and revolves around four workshops that correspond to the key analytical phases of the Four Forces model. The style of consulting is interactive, as opposed to directive.  In this way, the intelligence and domain expertise of clients is fully utilized.

Q5. Discuss about the marketing of services in Banking sector, Airline industry, Hospitality sector.
(Marketing of services in banking sector- 4 marks; Marketing of services in Airline industry- 3 marks; Marketing of services in Hospitality- 3 marks) 10 marks

Answer : Marketing of services in banking sector:

Marketing approach in banking sector had taken significance after 1950 in western countries and then after 1980 in Turkey. New banking perceptiveness oriented toward market had influenced banks to create new market. Banks had started to perform marketing and planning techniques in banking in order to be able to offer their new services efficiently.

Q6. Write a short notes on:
A. Service Delivery Process
(Explanation – 1 mark; service delivery process- 4 marks)

Answer : Service Delivery Process:

Service Delivery is one of two disciplines that comprise ITIL Service Management. Service Delivery defines the business of IT. Through Service Delivery processes, IT can:

  • Clearly define the content of services
  • Clearly define the roles and responsibilities of customers (those who pay for the services), users (those who use the services) and Service Providers

ML0016 - Advertising management &sales promotion




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Summer 2013

Master of Business Administration- MBA Semester 4

ML0016 - Advertising management &sales promotion

Q1. Discuss the Visualisation strategy in advertising and the components of Visualisation strategy.
( Explanation of Visualisation in advertising - 4 marks; Components of Visualisation strategy- 6 marks ) 10 marks

Answer : Visualisation strategy in advertising:

Visualization is any technique for creating images, diagrams, or animations to communicate a message. Visualization through visual imagery has been an effective way to communicate both abstract and concrete ideas since the dawn of man. Examples from history include cave paintings, Egyptian hieroglyphs, Greek geometry, and Leonardo da Vinci's revolutionary methods of technical drawing for engineering and scientific purposes.
Visualization today has ever-expanding applications in science, education, engineering (e.g. product visualization), interactive multimedia, medicine, etc.

Q2. Describe the elements of execution of advertising in brief.
( Explanation of Advertising execution-2 marks; Elements of Execution- 8 marks) 10 marks

Answer: Advertising execution :

Advertising execution refers to the manner in which an advertising appeal is carried out or presented. A particular advertising appeal can be executed in a variety of ways and a particular means of execution can be applied to a variety of advertising appeals. Some of the more commonly used execution techniques include:

1. Straight-sell or factual message- this type of execution relies on a straightforward presentation of information about the product or service such as specific attributes or benefits.

Q3. Explain the persuasion techniques (any 10) used in advertising.
(Definition – 2 marks; persuasion techniques- 8 marks) 10 marks

Answer : Persuasion techniques :

Persuasive advertising techniques are also often used to make consumers feel like they need a particular product. There are several classic needs that are typically targeted, such as the desire for self-actualization, love, and shelter. This is one of the most popular forms of advertising.
Persuasion is underneath the umbrella term of Influence. In other words, persuasion is influence, but it requires communication, whereas influence doesn’t necessarily. Persuasion can attempt to influence the beliefs, attitudes, intentions, motivations, or behaviors.

Q4. Describe the Tools and Techniques (any 10) of Sales Promotion in brief.
[Tools and techniques(any 10)- each carry one mark] 10 marks

Answer : Tools and Techniques  of Sales Promotion:

To increase the sale of any product manufactures or producers adopt different measures like sample, gift, bonus, and many more. These are known as tools or techniques or methods of sales promotion. Let us know more about some of the commonly used tools of sales promotion.

1. Premium or Bonus offer:


Q5. What is a full service agency? What are specialist agencies? Why are they needed?
(Full service agency- 8 marks; specialist agencies- 1 mark; need- 1 mark) 10 marks

Answer : Full service agency :

Advertising agency that is equipped to serve its clients in all aspects of communication and promotion, so that there is no reason for the client to use any other outside service agency. The full-service agency offers total service in both advertising and non-advertising areas. The advertising services concern preparation and placement of advertising and include the creating, planning, and production of advertisements and commercials as well as research services and media selection and purchase.

Q6. Discuss the following theories of Advertising :
• The Cognitive-Response Theory
• The Stimulus-Response Theory
• The Dual-process Theory
• The Resource Matching Theory
• Cognitive Dissonance theory
( each carry 2 marks) 10 marks

Answer : 1. The Cognitive-Response Theory :

A cognitive response is a thought generated in response to persuasive communication (Petty, 1981) and therefore, triggers an attitude change The cognitive response theory can be easily applied to marketing and advertising because it provides many important insights about persuasion variables and further more attempts to make predictions about variables such as distraction, repetition and issue involvement. Peter Wright performed a number of experiments where he identified the above variables in advertising as variables that affect a consumer's attitude.

ML0017 - Mall Management




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Summer 2013

Master of Business Administration- MBA Semester 4

ML0017 - Mall Management

Q1. Analyse the economic factors that affect the commercial real estate market in India?
(Detailed explanation on economic factors – 10 marks)

Answer : Economic factors that affect the commercial real estate market in India:

Recent real estate statistics in India prove beyond doubt that property valuations have taken a turn for the better. The real estate sector definitely is on the rise, with the growth thrust being provided by important factors such as demographics, interest rates, location and the state of the economy, which affect the prices of property in the country. Correct insights in regards to the right time for purchase of property, price escalations, recessions in the real estate market and other indicators, help in making valuable purchase decisions. So, what are these factors which drive real estate prices in the subcontinent?


Q2. Elaborate the types of Psychographic Segmentation.
(Detail explanation on concept of Psychographic Segmentation – 3 marks, Its main types – 7 marks)

Answer : Psychographic Segmentation:

Psychographic segmentation is sometimes also referred to as behavioural segmentation. This type of segmentation divides the market into groups according to customers’ lifestyles. It considers a number of potential influences on buying behaviour, including the attitudes, expectations and activities of consumers.  If these are known, then products and marketing campaigns can be customised so that they appeal more specifically to customer motivations.

Q3. Explain the concepts: (i) Build to sell (ii) Build to rent
(Detail explanation on Build to sell concept – 5 marks, Detail explanation on Build to rent concept – 5 marks)

Answer : Build to sell :

The “build to sell” approach represents an all or nothing proposition. Go big or go home. Boom or bust. Once infused with venture capital, the focus must be on a liquidity event. The pressure mounts to demonstrate double or triple digit growth. Sometimes this growth comes at the expense of smart long-term decision-making because the five year time horizon isn’t as important as the 6 or 12 month one. For the build to sell company that goes the IPO route, this pressure becomes even more intense as quarterly numbers suddenly get made public and everyone will be focused on whether those numbers are hits or misses.

Q4. Briefly describe the 10 steps of hazardous material management.
(Detail explanation on 10 steps – 9 marks, Hazardous Material data sheet diagram – 1 mark)

Answer : Steps of hazardous material management:

Step 1: Evaluate Your Waste:

Every business is required to evaluate its waste to determine if any is hazardous. A waste is hazardous if:
  • The waste is listed in the Minnesota Hazardous Waste Rules. Check with your county hazardous waste office.
  • The waste is ignitable, corrosive, reactive, lethal and/or an oxidizer (read your material safety data sheets and container labels carefully).
  • The waste fails the Toxic Characteristics Leaching Procedure (TCLP), a laboratory test that determines the toxicity level of a substance.


Q5. What are the three main factors that influence maintenance of a mall? 10 Marks
(Detailed explanation of 3 factors - 10 marks)

Answer :  Main factors that influence maintenance of a mall:

Regular maintenance is essential to work environment profitable and reliable. Lack of maintenance or inadequate maintenance can lead to bad impact of the mall. Maintenance is carried out in all sectors and all workplaces.

1. Accessibility, Visibility and Traffic:

Don't confuse a lot of traffic for a lot of customers. Retailers want to be located where there are many shoppers but only if that shopper meets the definition of their target market. Small retail stores may benefit from the traffic of nearby larger stores.

Q6. Describe the 5 stages of emergency response in a mall according to FEMA.
(Detail explanation of five stages - 10 marks)

Answer :  Stages of emergency response in a mall according to FEMA:

1. Protection (prevention):

Action taken to avoid and incident.  Stopping an incident from occurring.  Deterrence operations and surveillance.
Certain strengths and weaknesses at your site will either help or hinder your emergency response. It's important to know what they are. Find out:

•             What fixed fire protection is provided? Is it in service?
•             Do employees know the locations of fire extinguishers and fire hose stations and how to use them?
•             What processing or storage hazards exist?
•             What type of natural hazard is the site exposed to? (There is probably more than one.)
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ML0018 - Project Management in Retail




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Summer 2013

Master of Business Administration- MBA Semester 4

ML0018 - Project Management in Retail

Q1. Describe the phases in the evolution of retail market.
(Detailed explanation on phases in the evolution of retail market – 8 marks, Diagram – 2 marks)

Answer : Phases in the evolution of retail market:

The retail industry is undergoing major transformations driven by new technologies and the changing needs of the consumer. The retail sector has been at the helm of India’s growth story. The sector has evolved dramatically from traditional village fairs, street hawkers to resplendent malls and plush outlets, growing from strength to strength. According to the Indian Council for Research on International Economic Relations (ICRIER), India is the seventh-largest retail market in the world, and is expected to grow at a CAGR of over 13% till FY12.

Q2. What are the tasks handled by a project manager to effectively manage a project?
(Detail explanation on role of a Project Manager – 8 marks, Listing 4 Task Needs – 1 Mark, Listing 4 Team Needs – 1 mark)

Answer : Role of a project manager in managing the project :

The Project Manager is the person responsible for ensuring that the Project Team completes the project. The Project Manager develops the Project Plan with the team and manages the team’s performance of project tasks. It is also the responsibility of the Project Manager to secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders. The Project Manager is responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved in the team, and, in general, making sure the project is delivered in budget, on schedule, and within scope.


Q3.  What are the relevant EIA activities for each stage in the project cycle?
(Detail explanation on 6 stages – 8 marks, Diagram – 2 marks)

Answer : EIA activities for stages in the project cycle :

1. Project Concept/Identification):

At the initial stage of the project planning, information on the detailed project designs will not be available, but the basic nature of the project will be known (for example, whether it is to be a coal, oil or nuclear power station; a highway or a dam/reservoir) power output, and an area of land which is likely to be inundated and the site or sites where the project is being proposed to be implemented. At this stage, the project may be subject to "screening" to decide whether a full and comprehensive EIA report must be prepared.

Q4. Explain the Concept, Features, Functions, Types, Benefits & Considerations of RIS.
(Detail explanation on concept - 2 marks, Detail explanation on features - 2 marks, Detail explanation on functions - 2 marks, Detail explanation on types - 1 mark, Detail explanation on Benefits - 2 marks, Detail explanation on consideration - 1 mark)

Answer : Concept of RIS :

RIS provides cost-effective, highly configurable and scalable Point of Sale and Inventory Control software solutions, such as Retail Pro, to retailers worldwide. No matter how your business grows, RIS will partner with you to bring your business the right tools: Store Operations, Merchandising, and Business Intelligence, along with experienced in-house customization services. The retail Information systems should be aligned with strategic and business plans of the organization. Therefore, it should be able to provide information, which supports and drives this objective.

Q5. Mention the elements that should be considered while formulating a project.
(Detail explanation of 6 stages involved in project formulation in retail - 8 marks, Diagram – 2 marks)

Answer : Elements to be considered in project formulation in retail :

We can identify six stages in formulating a project.

1. Determine the objectives:

Retail projects can be formulated in different ways to meet different objectives. The manner in which projects are formulated, constructed, and operated is determined by the decision makers. The success of the project depends upon the reasonableness of the objectives and availability of resources to formulate, construct, and operate and maintain the project.

Q6. Discuss the various emerging trends of retail marketing.
(Detail explanation of various types of retail marketing - 10 marks)

Answer : Emerging trends in retail marketing :

1. Retail marketing :

The essence of retail marketing is developing merchandise and services that satisfy specific needs of customers, and supplying them at prices that will yield profits. Thereby the concept is a philosophy, not a system of retailing or retail structure. In today's CRM landscape the old analogy comparing the rifle and shotgun approaches to message and / or offer delivery is perhaps more appropriate than ever, as more retail organizations struggle to achieve one-to-one marketing-communications with customers and prospects.

MB0051 –Legal aspects of Business



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Summer 2013
Master of Business Administration- MBA Semester 3
MB0051 –Legal aspects of Business -4 Credits
(Book ID: B1725)
Assignment- 60 marks
Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q1. It is important for any person to know law as ignorance of law is no excuse. Modern Indian law has been derived from some sources. Discuss the primary and secondary sources of Indian law.
Answer : 1.  Primary sources of law :
The primary sources of Indian law are: (a) customs, (b) judicial precedents, (stare decisis) (c) statutes and (d) personal law.
(a)Customary Law:
Customs have played an important role in making the law and therefore are also known as customary law. ‘Customary Law’, in the words of Keeton, may be defined as “those rules of human action, established by usage and regarded as legally binding by those to whom the rules are applicable, which are adopted by the courts and applied as sources of law because they are generally followed by the political society as a whole or by some part of it”.
(b) Judicial Precedents are an Important Source of Law:
Judicial precedents are another important source of law. It is based on the principle that a rule of law which has been settled by a series of decisions generally should be binding on the court and should be followed in similar cases. These rules of law are known as judicial precedents.

Q2. We all enter into many contracts in a day knowingly or unknowingly. Explain the definition of a valid contract. How are contracts classified?
Answer : Definition of a valid contract :
A contract that results when the elements necessary for contract formation (agreement, consideration, contractual capacity, and legal purpose) are present.
A contract is an agreement having a lawful object entered into voluntarily by two or more parties, each of whom intends to create one or more legal obligations between them. The elements of a contract are "offer" and "acceptance" by "competent persons" having legal capacity who exchange "consideration" to create "mutuality of obligation."
Classification of contracts :
(1)Contracts on the basis of creation:
a)   Express contract: Express contract is one which is made by words spoken or written.  Example : X says to Y, will you buy a car for Rs. 100000? Y says to X, I am ready to buy you car for Rs. 100000. It is an express contract made rally. 
b)   Implied contract:  An implied contract is one which is made otherwise than by works spoken or written. It is inferred from the conduct of a person or the circumstance of the particular case. 

Q4. A contract comprises of reciprocal promises. In a contract of sale who is an unpaid seller?
Discuss the remedies for breach of contract under Sale of Goods Act, 1930.
Answer : Unpaid seller :
Section 45 lays down that a seller is unpaid :
(1) When the whole of the price has not been paid or tendered.
(2) When a negotiable instrument or a bill of exchange has been received as conditional payment and the condition in which it was received has not been fulfilled by reason of the dishonor of the instrument or otherwise.
The seller remains as unpaid seller as long as any portion of the price, however small, remain unpaid. Where the whole of price has been

Q5. The Companies Act, 1956 deals with the formation and transaction of business of a company. Discuss the features of a company. Also explain the process of formation of a company.
Answer : Features of a company :
1. An Association of Persons:
At least two persons or seven persons must come together to form a private or a public company respectively. A single individual cannot constitute a company. This is the reason why a company is called on Association of Persons.
2. Incorporated Association:
A company comes into existence only after a certificate of incorporation has been obtained from the Registrar of Joint Stock

Q3. The parties to bailment have certain rights and duties. Discuss the duties of both parties i.e. the bailor and bailee.
Answer : Duties of bailor :
1. Explain the Defect :-
It is the basic duty of the bailor that he should disclose all the defects of the goods before delivering to bailee. If the bailor does not disclose then he himself will be responsible for loss.
Example :- Mr. Wands hires a car from Mr. Zane. Car is defective. Mr. Zane does not disclose facts that car is defective. Mr. Wands drives a car and he is injured. Mr. Zane is responsible to Mr. Wands for damage.
2. Warning to the Bailee :-
(b) Duties of bailee :
1. Care of Goods :-
It is the duty of the bailee that he should take as much care of the goods as a man of ordinary prudence takes care about his own goods.
Process of formation of a company : According to the companies act ,1956 , following steps shows the process of formation of a company .
1.promoters of the company
2.lawful objective for which they associate themselves.


Q6. With Information Technology Act, 2000, India has a set of cyber laws to provide legal infrastructure for e commerce. Discuss the objectives and limitations of this Act.
Answer : Objectives of Information Technology Act , 2000 :
1. It is objective of I.T. Act 2000 to give legal recognition to any transaction which is done by electronic way or use of internet.
 2. To give legal recognition to digital signature for accepting any agreement via computer.
3. To provide facility of filling document online relating to school admission or registration in employment exchange.
Limitations of Informational Technology Act , 2000 :
(1)The said step has come a bit late. With the phenomenon growth of Internet which doubles approximately every 100 days, the said Act should have been passed long time back.
.
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