NMIMS - Service Operations Management

 

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Service Operations Management

 

1. Define and briefly explain the term ‘Service Design.’ What are the various approaches that organizations adopt to implement ‘Service Design’? Explain with examples for approach from setups like Banking or a Healthcare setup (choose any one reference of your own choice)

Introduction:

If you are interested in knowing the exact details about service design, proceed with this assignment, and know more. The service design is mainly useful in service operations management. It is mainly helpful for enhancing its quality and the interaction between users and service providers.

Concept and application:

To be frank, service design is useful for business in the most effective manner. The primary need for service design approaches is to design based on the requirements of participants or customers. Therefore, the service is competitive, user-friendly, and suitable to the customers extraordinarily. In the last decade, the usage of the service design has increased a lot among various business

2. Discuss the Role of Service Engineers in ‘Engineering’ Service Operations. Explain the three techniques used to evaluate service operations concerning a setup for an Educational Institute. 

Introduction:

Here, in this case, you can clearly understand the significant role of service engineers in engineering service operations. Then you can also be able to go through the vital techniques which are used to evaluate various service operations based on setting up the educational institute. The service operations management is mainly based on delivering the service to the customers of the

 

3. The Hospitality sector is a good example wherein the businesses involve both manufacturing (food preparations) as well as service operations. The sold products are evaluated by the customers, and they are also rated based on the service that the seller provides. With reference to the industry, discuss the following aspects of service operations.

a. Discuss the elements that need to be planned in a Service Framework of a Hospitality setup. 

Introduction:

Here, in this case, you can check out the elements required to be planned at the time of the hospitality setup's service framework. In general, the service framework is mainly considered as the set of standards, principles, constraints, and policies to be utilized to guide the development, design, retirement, deployment, and operation of services. This is mainly delivered by the service provider to provide a reliable service experience to the particular user community. 

Concept and application:

Have a look at below to go through the elements of the service framework for the hospitality setup.

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