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Performance management system
Sep 2020
1. Seema Nayak has been with Arihant Software solutions
since the past 8 years. Seema has recently been transferred to the credit card
technology solutions department. She has a new team of 10 direct reports. Her
new team members work on multiple projects at client sites, some of them work
on 4 projects during the year. Seema has been informed by HR that she needs to
complete the Performance Review of her team. The only data that Seema has is
the Critical Incident Diary. How should Seema go about conducting a successful
appraisal process with the critical incident diary?
Answer: Performance review
Performance appraisal is a powerful
tool to regulate, improve and reward the performance of employees. Performance
appraisal helps evaluate individual achievements and their contribution to
achieve overall organizational goals. This system works well when achievements
are traced on a quarterly basis. Performance appraisal of an employee must be
carried out not only by the immediate superior but also by fellow employee,
customers and management.
If organisational goals are
converted into objectives and job tasks and these are executed by employees, it
follows that
2. Neelima Pawar is working with Big Groceries Ltd as a
manager since the past 4 years. Neelima is in charge of warehouses and
deliveries section. Neelima has been successful in achieving difficult targets
and is regarded as a star performer. The challenge and complaint against
Neelima is that she is too aggressive and pushy resulting in high attrition in
her team. Neelima’s superior, Shubha Dixit has called Neelima for a counselling
session. How should Shubha go about the process of counseling Neelima (who is
otherwise a good performer)?
Answer: Counselling
Employee counselling is a process
where a professional counsellor helps employees sort out problems by
themselves. It is an enabling service. Counselling is required for employees
who are stressed out of problems, personal or professional. Smith defines
counselling as “a process in which the counsellor assists the counselee to make
interpretations of facts relating to a choice, plan, or adjustments which he
needs to make.”
Pepinsky and Pepinsky states that
“counselling is that interaction which occurs between two individuals called
counsellor and client, takes place in a professional setting, and is initiated
and maintained to facilitate changes in behaviour of a client.” Patterson
characterises it as the process
3. Furniture mart is in the digital furniture business with
presence pan India. The company has been formed 2 years ago. Rakesh More has
joined the company as HR Manager and he will be introducing the Balanced Score
Card in the company as part of Performance Management. Prepare the Balanced
Score Card with 1 goal each for:
a. Financial and Customer quadrant
b. Business Process and Learning & Growth quadrant
Answer: a) Balanced Scorecard was developed by Dr. Robert Kaplan
(of Harvard Business School) and David Norton as a performance measurement
framework that added strategic non-financial performance measures to
traditional financial metrics to provide managers and executives a more
'balanced' view of organisational performance. The balanced scorecard is a
strategic planning and Dear students, get fully solved assignments by professionals
Do send your query at :
or call us at :08263069601
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